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IOL Email - Down, Cancelled??

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    #182
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    muffler wrote: »
    I would like to know the reason for requesting all the personal data such as name, address, phone number etc

    When you switch your account over to ourselves we need your contact details in order to create accounts etc., on our systems.

    Due to the nature of the service that BT (and its predecessors) were offering they don't have a lot of that information.

    Michele


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    #183
    muffler
    Registered Users Posts: 46,095 ✭✭✭✭muffler


    Blacknight: Michele wrote: »
    When you switch your account over to ourselves we need your contact details in order to create accounts etc., on our systems.

    Due to the nature of the service that BT (and its predecessors) were offering they don't have a lot of that information.

    Michele
    Thats all well and good but still doesnt explain why you need personal data. If I create a new email account with Yahoo or Google for example I dont have to supply the same level of data or at least thats the way it was in the past.


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    #184
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    muffler wrote: »
    Thats all well and good but still doesnt explain why you need personal data. If I create a new email account with Yahoo or Google for example I dont have to supply the same level of data or at least thats the way it was in the past.

    We need to know who our clients are and having their contact information in order to be able to provide service to them - including being able to provide customer service.

    If your concern is that we're going to something untoward with your personal data then please rest assured - we won't.

    Michele


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    #185
    GrumpyMe
    Registered Users Posts: 1,195 ✭✭✭GrumpyMe


    I presume the email I received today to my iol email, allegedly from Blacknight, but linked to "donh1@infrastructuresnumeriques.com" is a phishing attempt.

    Coincidental or what?

    Pain in the butt that I now appear to be targeted by yet another branch of the scammer networks. :-(


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    #186
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    GrumpyMe wrote: »
    I presume the email I received today to my iol email, allegedly from Blacknight, but linked to "donh1@infrastructuresnumeriques.com" is a phishing attempt.
    it's a phish
    https://blacknight.blog/scam-emails-targeting-blacknight.html
    GrumpyMe wrote: »
    Coincidental or what?
    Unfortunately yes.


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    #187
    Sam Russell
    Moderators, Science, Health & Environment Moderators Posts: 19,702 Mod ✭✭✭✭Sam Russell


    What happens next? - I have completed the forms for Blackknight. Also - when?


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    #188
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Sam Russell wrote: »
    What happens next? - I have completed the forms for Blackknight. Also - when?

    BT are doing this in batches, so the next batch to switch to ourselves, which I assume includes you, would be on April 17th - though the email from BT that you got should confirm the exact date.


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    #189
    BarryM
    Registered Users Posts: 837 ✭✭✭BarryM


    Meanwhile, every time I try to login to IOL I get dumped, needs two or three tries.

    Anyone else having this experience?


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    #190
    datk
    Registered Users Posts: 535 ✭✭✭datk


    I can’t get email today. Have been getting emails about my account being suspended but the grammar is so bad I presume it’s the spam problem they have. Need to ring them to check.


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    #191
    kathleen37
    Registered Users Posts: 813 ✭✭✭kathleen37


    Hello,

    I just got the email regarding my iolfree account.

    Followed the email link to activate the account and have got

    "Error 1007: Unable to create mailname because mailname with given name already exist"

    error message.

    Can @Blacknight: Michele advise?

    Thank you


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    #192
    Snowbat
    Registered Users Posts: 1,064 ✭✭✭Snowbat


    Blacknight: Michele wrote: »
    We need to know who our clients are and having their contact information in order to be able to provide service to them - including being able to provide customer service.

    You really don't if you're not billing. Other ESPs do not require it. I hope you have more solid justification than that for GDPR compliance purposes.


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    #193
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    kathleen37 wrote: »
    Hello,

    I just got the email regarding my iolfree account.

    Followed the email link to activate the account and have got

    "Error 1007: Unable to create mailname because mailname with given name already exist"

    error message.

    Can @Blacknight: Michele advise?

    Thank you

    Please contact our helpdesk and they'll be able to assist you (hopefully!)


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    #194
    muffler
    Registered Users Posts: 46,095 ✭✭✭✭muffler


    So, is the service going to remain free as it has been for years?


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    #195
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    muffler wrote: »
    So, is the service going to remain free as it has been for years?

    We've committed to offering the service for free for the first year:
    https://www.blacknight.com/savemyemail/


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    #196
    TheBoyConor
    Closed Accounts Posts: 3,292 ✭✭✭TheBoyConor


    I had an iol email account and an esatclear email account back in the day. Can I still access these now and get back into them?
    I don't have the login details anymore though. Would ye be able to reactivate things for me again?


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    #197
    Sam Russell
    Moderators, Science, Health & Environment Moderators Posts: 19,702 Mod ✭✭✭✭Sam Russell


    TheBoyConor wrote: »
    I had an iol email account and an esatclear email account back in the day. Can I still access these now and get back into them?
    I don't have the login details anymore though. Would ye be able to reactivate things for me again?

    I would think your best bet is to contact BT support in the first instance since they hold the email accounts at the moment.

    They were very helpful when I last contacted them.


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    #198
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Sam Russell wrote: »
    I would think your best bet is to contact BT support in the first instance since they hold the email accounts at the moment.

    Exactly
    We have no visibility on which accounts / email addresses exist / existed on their systems until after the user has opted in to move to us.


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    #199
    Masala
    Registered Users Posts: 3,492 ✭✭✭Masala


    Blacknight: Michele wrote: »
    Exactly
    We have no visibility on which accounts / email addresses exist / existed on their systems until after the user has opted in to move to us.

    Would you have an email address that they would respond to??


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    #200
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Masala wrote: »
    Would you have an email address that they would respond to??

    They should be able to address your queries via support@btireland.ie


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    #201
    Sam Russell
    Moderators, Science, Health & Environment Moderators Posts: 19,702 Mod ✭✭✭✭Sam Russell


    Everything appears to have gone over now. Had a ptoblem with an address that decided to go into the junk mail bin. Now all sorted.

    Great.


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    #202
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Sam Russell wrote: »
    Everything appears to have gone over now. Had a ptoblem with an address that decided to go into the junk mail bin. Now all sorted.

    Great.

    Good to hear.
    If you have any issues let our helpdesk team know

    Michele


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    #203
    Masala
    Registered Users Posts: 3,492 ✭✭✭Masala


    Blacknight: Michele wrote: »
    Good to hear.
    If you have any issues let our helpdesk team know

    Michele

    Hi Michele. No emails on my iol.ie email since Tuesday. Do I need to do anything on my Pc. Change setting etc.....???


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    #204
    L1011
    Registered Users Posts: 68,798 ✭✭✭✭L1011


    Nothing through on my iolfree account about it yet - but its near enough dead. Are BT prioritising active accounts?


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    #205
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Masala wrote: »
    Hi Michele. No emails on my iol.ie email since Tuesday. Do I need to do anything on my Pc. Change setting etc.....???

    Please contact our helpdesk directly and they should be able to advise if your account has been switched over to us fully or not.

    Michele


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    #206
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    L1011 wrote: »
    Nothing through on my iolfree account about it yet - but its near enough dead. Are BT prioritising active accounts?

    My understanding is that as long as the account is active they'll keep it running and offer you the option to move to ourselves. If you don't opt-in and complete the signup etc., then the account will be deactivated.
    They have been removing email accounts with no login activity for more than a certain period of time for the last few years, so if you haven't logged in for the last 6 months the account is probably gone.

    We can see the accounts that have opted in on our side, but can't see ones that haven't, as we don't have access to data until the opt-in is done.

    Michele


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    #207
    Stargate
    Registered Users Posts: 2,680 ✭✭✭Stargate


    My main email account for years has been IOL .Was working well for ages. Can send but not receive any mails since Friday. Anyone else having problems ? It looks like the server is down?


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    #208
    ra0044
    Registered Users Posts: 390 ✭✭ra0044


    I am having issues with mine as well. Log on to iol. Ie to view mail and it says problem with server.

    I don't know if my e.mail address has been moved over or not. Didn't get an e.mail about it.


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    #209
    Masala
    Registered Users Posts: 3,492 ✭✭✭Masala


    Stargate wrote: »
    My main email account for years has been IOL .Was working well for ages. Can send but not receive any mails since Friday. Anyone else having problems ? It looks like the server is down?

    Lads thats what I was saying..... but it seems we have to go into the Settings and change the POP addresses for Incoming and Outgoing mail as the old IOL addresses no longer working

    It would be great if Black Knight would post a link of 'How to change settings' etc


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    #210
    GrumpyMe
    Registered Users Posts: 1,195 ✭✭✭GrumpyMe


    I think you have to be invited - I know I was.
    And I think this is where most of the issues arise.

    I can now login via
    https://webmail.email.hosting/

    Blacknight have almost covered all the settings options at

    https://help.blacknight.com/hc/en-us/categories/360000094938-BT-legacy-email-access-for-iol-ie-esatclear-ie-iolfree-ie-or-oceanfree-net

    HTH


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    #211
    Sam Russell
    Moderators, Science, Health & Environment Moderators Posts: 19,702 Mod ✭✭✭✭Sam Russell


    I appear to have problems that I was unaware of previously.


    I can receive emails in outlook - no problems.
    I can send IOL emails to myself from both webmail and from outlook.
    I can send emails from one of my iol accounts to another and vv.
    I can not send emails from those accounts to gmail.com accounts from outlook, they get bounced immediately. - Undeliverable:
    I can send from webmail but it can take 5 or more hours to be delivered.

    What can be wrong?


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