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Broadband quality dramatically decreased since (during?) move back to Eircom

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  • 07-08-2012 10:55am
    #1
    mcobrien
    Registered Users Posts: 32 ✭


    Hi there,

    I signed up for Eircom phone + broadband last Sunday, switching from Vodafone at Home. A couple of days later, my broadband connection basically died - I see at least 20% dropped packets and struggle to load any web pages.

    On the phone to Vodafone, they said they saw a jump in attenuation on my line a day or so after I switched. They also said the line was no longer with them, I guess because the voice component has moved back to Eircom.

    I'm concerned there could be a physical problem caused by the move back. Can I get my line tested to try to resolve this?

    thanks!


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  • Options
    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    mcobrien wrote: »
    Hi there,

    I signed up for Eircom phone + broadband last Sunday, switching from Vodafone at Home. A couple of days later, my broadband connection basically died - I see at least 20% dropped packets and struggle to load any web pages.

    On the phone to Vodafone, they said they saw a jump in attenuation on my line a day or so after I switched. They also said the line was no longer with them, I guess because the voice component has moved back to Eircom.

    I'm concerned there could be a physical problem caused by the move back. Can I get my line tested to try to resolve this?

    thanks!


    Hi mcobrien,

    Can you PM me with your tel No and I can look into the broadband speeds you are getting.

    Thanks, Mark


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