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Easons ridiculous ordering system

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  • 09-08-2012 12:46pm
    #1
    cloud493
    Closed Accounts Posts: 11,835 ✭✭✭✭


    So, I've recently had a bad experience from easons ordering system, absolutely outraged by it, specially compared to the excellent chapters system.

    So, at the beginning of the year, literally January, I went into easons in swords, and ordered a book. They said it was a 5 quid deposit, but I decided to just pay the whole thing off, 22 euro in total. They said to me they had to order the books from the UK, so it could be up to 4 weeks wait. That was ok, so I waited.

    4 weeks later, I hadn't heard, so I went into the store to see what the story was. They said 'oh sorry they haven't been ordered yet, we'll order them now, 4 weeks week maximum' I decided to be tolerant, waited. Another 4 weeks later, still nothing, I went in again. Amazingly, they told me, they still hadn't ordered it! They told me the same thing again. Since it was 20 euro, and I couldn't be bothered at the time, I said, ok.

    So, just about April by now, I went back in for the last time, and I got.... the same thing. By this time, I'd had enough, so I just asked for my money back. Took them over half an hour to get a manager, and get my money back, christ.

    Now compare this to chapters. 2 books I ordered were 4 euro dearer than easons, whole amount upfront, but I ordered them on wednesday, got a call on monday. So yeah, go chapters :cool:


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    #2
    MiseryMary
    Registered Users Posts: 67 ✭✭MiseryMary


    cloud493 wrote: »
    So, I've recently had a bad experience from easons ordering system, absolutely outraged by it, specially compared to the excellent chapters system.

    So, at the beginning of the year, literally January, I went into easons in swords, and ordered a book. They said it was a 5 quid deposit, but I decided to just pay the whole thing off, 22 euro in total. They said to me they had to order the books from the UK, so it could be up to 4 weeks wait. That was ok, so I waited.

    4 weeks later, I hadn't heard, so I went into the store to see what the story was. They said 'oh sorry they haven't been ordered yet, we'll order them now, 4 weeks week maximum' I decided to be tolerant, waited. Another 4 weeks later, still nothing, I went in again. Amazingly, they told me, they still hadn't ordered it! They told me the same thing again. Since it was 20 euro, and I couldn't be bothered at the time, I said, ok.

    So, just about April by now, I went back in for the last time, and I got.... the same thing. By this time, I'd had enough, so I just asked for my money back. Took them over half an hour to get a manager, and get my money back, christ.

    Now compare this to chapters. 2 books I ordered were 4 euro dearer than easons, whole amount upfront, but I ordered them on wednesday, got a call on monday. So yeah, go chapters :cool:


    omg that is ridiculous service you got something similar happen to me as well when i ordered a book but in future I go on the internet and order it myself and some cases it turns out to be cheaper too for the book.


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    #3
    judgefudge
    Registered Users Posts: 915 ✭✭✭judgefudge


    Thebooksdepository.com is the way to go for ordering books in my opinion. No delivery charge and they come within a week or two generally. Plus good prices

    That's if they have the book you want mind.
    Also, chapters is class.


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    #4
    Travel is good
    Registered Users Posts: 826 ✭✭✭Travel is good


    Thanks for the tip about ordering from Chapters, might try that. I don't think you can order on line from Chapters, can you?

    I have used The Book Depository a lot, great service. Whenever The Book Depository doesn't have the book (if it is out of print) I have used Abe Books to get a second hand copy, again with no problems. Amazon too, are good.

    I cannot believe that you received such poor service from a bricks and mortar store.


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    #5
    Shryke
    Closed Accounts Posts: 4,199 ✭✭✭Shryke


    The Book Depository for me too. I used Abe Books once for a rare edition and got what I wanted. Even Amazon tbh would be a better idea than ordering anything in store.
    If you don't have a credit card then get a 3V card. You'll save a fortune over time.


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    #6
    judgefudge
    Registered Users Posts: 915 ✭✭✭judgefudge


    Or a visa debit card! :)


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    #7
    cloud493
    Closed Accounts Posts: 11,835 ✭✭✭✭cloud493


    I know, it was ridiculous. Most of their stuff is overpriced anyway./ Chapters is just brilliant :D


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    #8
    MagicMarker
    Banned (with Prison Access) Posts: 32,865 ✭✭✭✭MagicMarker


    Amazon for me, the BookDepository is great for free delivery but you could be waiting up to 2 weeks in my experience, which imo is ridiculous.

    I order from Amazon and every single time I have the books within 3-4 working days, can't beat it.


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    #9
    Dromineer
    Registered Users Posts: 12 ✭Dromineer


    Is The Book Depository any better than Amazon? I generally shop on Amazon after a bad experience with Eason.

    I ordered a book which they had on their website but was not available at their stores including their O'Connell store. I waited for almost 3 weeks before it arrived, and I wasn't too happy about this as the book was for a book-club.


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