BOI Self Service Lobby in the south side of Dublin City Centre

Tow

Hi,

BOI does not appear to have a Self Service Lobby/Branch on the south side of Dublin City Centre. For example, if I walk down Grafton Street all the other banks have one with the exception of Ulster Bank's which is around the corner on Suffolk Street. What is even more amazing is that your 'Mortgage Store' shop on the end if Grafton Street has been sitting empty for four years now, while one assumes BOI has being paying Rent & Rates on it all this time. The only options are College Green, which is no good as it is only open banking hours or crossing over to O'Connell Street, while open longer than banking hours is not 24 Hours like some of the other banks.

Bank of Ireland: Graham

Hi Tow,

We'll need to follow this up for you and get some more information. As soon as we have anything, we'll post back here.

Have a good weekend,
Graham

Bank of Ireland: Graham

Hi Tow,

The O'Connell Street self service lobby is open 8am-6:30pm Monday-Friday, and 9am-5pm weekends and bank holidays.

While there's no self service lobby on the south side of Dublin city, the area is well serviced with other branches including ones on Baggot Street, Westland Row, Camden Street and St. Stephen's Green. There are also a number of Bank of Ireland ATMs in the area, which can be found using our ATM/Branch Locator here or on our mobile banking app.

Thanks,
Graham

rev2.0

Bank of Ireland: Graham wrote: »

Hi Tow,

The O'Connell Street self service lobby is open 8am-6:30pm Monday-Friday, and 9am-5pm weekends and bank holidays.

Never knew this - where on O' Connell Street is the lobby?

Bank of Ireland: Laura

Hi rev2.0.

The lobby is located within our O'Connell Street branch.
You can find our branch details here.

Hope this helps.
Laura

Tow

Hi BOI,
Will the "Enterprise Lounge" on Grafton Street have Self Service Lobby with lodgement faculties?

Bank of Ireland: Billy

Hi Tow,

The Enterprise Lounge provides business start ups and entrepreneurs with a space to access free wi-fi, do some work, meet business clients, avail of meeting space and a presentation area. There will be seminars and business clinics scheduled to provide advice and support to small businesses. There will not be branch services available in the Enterprise Lounge and no cash onsite. College Green, Stephens Green, O’Connell Street and Baggot Street are the surrounding branches that will provide branch services.

Thanks

Billy

ccullen

Bank of Ireland: Laura wrote: »

Hi rev2.0.

The lobby is located within our O'Connell Street branch.
You can find our branch details here.

Hope this helps.
Laura

Hi,

You can indeed look at the branch details there but they provide no information confirming the presence of such a lobby and on calling the bank I got a customer service agent who had no idea, couldn't find the information and put me through to the Branch where I got voice-mail!!

If BoI employees cannot find the information how on earth are the customers expected to. 

We are not all in locations, jobs or positions where we can just 'pop' out to the bank during the day. It seems to me ridiculous that we have to rely on boards  to access information that the bank could and should provide itself!! As the Bank likes to remind us constantly there are charges for theses services, well lets see some actual service in that case!!

C

Bank of Ireland: Elaine

hi ccullen,

Thank you for getting in contact with us and welcome to Boards.ie.

We are sorry to hear that this information was not readily available to you when you called the branch. Just to clarify, Laura previous post was in response to the question asked 'where on O' Connell Street is the lobby?'. As this is located within the branch, Laura provided the branch locator.


The self service lobbies are available in the following locations:

Dublin

• O'Connell Street-8:00-18:30 Mon-Fri, 9:00-17:00 Sat, Sun & Bank holidays;
• Dublin Airport-Opened 24 hours a day seven days a week.
  

Galway

• Eyre Square-8:00-18:00 Mon-Sun.
  

Cork

• 32 South Mall-9:00-16:00 Mon-Fri.
  
  

Sligo

• Sligo Town-8:30-18:30 Mon-Fri, 9:00-17:00 Sat,Sun and Bank holidays.
  

We appreciate the time you have taken to post this feedback. We feel your comments regarding the transparency of this information would certainly be of benefit to our customers and we will ensure this is forwarded to the relevant areas.

Thanks,
Elaine

Tow

Hi,

The "Enterprise Lounge" closed down in December.
Do you have any plans to uses this building as a Self Service lobby?

Bank of Ireland: Elaine

Tow wrote: »

Hi,

The "Enterprise Lounge" closed down in December.
Do you have any plans to uses this building as a Self Service lobby?

Good Afternoon Tow, 

Thank you for getting in touch. 

The Enterprise Lounge at 2 Grafton Street Dublin 2 was closed at 2.30pm on Thursday the 22nd December 2016 as the lease was due to expire. This closure would have been communicated to all customers via email prior to 22nd. 

We do have three alternative workbenches in Dublin located in the following areas:

The Grand Canal workbench is located at 1 Grand Canal square, Docklands and it is open daily from 8am to 6pm, from 8am to 8pm on Thursdays and also from 9am to 1pm on Saturdays. 

The Trinity College workbench is located on the Trinity College campus beside the science gallery and it is open Monday to Friday 8am to 6pm. 

Finally the Montrose workbench is located at University Branch, Stillorgan Road, Montrose, Dublin 4 and is open from 8am to 6pm Monday to Friday. 

For more information on these workbenches just click here. 

I hope this helps and if you need anything else, just let me know. 

Elaine