Ulster Bank System Outage - Aftermath thread

gozunda

What is interest wring is that UB are sending out letters to those given compensation for their recent fekup that gives a breakdown of the amont as
(A) Out of pocket expenses
(B) Inconvience money

This is then asterisked by a declararation that the tax man may have some interest in this this amount.

It is of interest that they have taken the trouble to do this - looks like they are setting people up for a tax other than capital gains in my opinion....

handlemaster

gozunda wrote: »

What is interest wring is that UB are sending out letters to those given compensation for their recent fekup that gives a breakdown of the amont as
(A) Out of pocket expenses
(B) Inconvience money

This is then asterisked by a declararation that the tax man may have some interest in this this amount.

It is of interest that they have taken the trouble to do this - looks like they are setting people up for a tax other than capital gains in my opinion....

I don't think Ulster Bank would have a say either way on what the revenue wants to do.

gozunda

handlemaster wrote: »

gozunda wrote: »

What is interest wring is that UB are sending out letters to those given compensation for their recent fekup that gives a breakdown of the amont as
(A) Out of pocket expenses
(B) Inconvience money

This is then asterisked by a declararation that the tax man may have some interest in this this amount.

It is of interest that they have taken the trouble to do this - looks like they are setting people up for a tax other than capital gains in my opinion....

I don't think Ulster Bank would have a say either way on what the revenue wants to do.

Did not say they did. UB have alreadyvpublished warning about customers being taxed on their compensation. They are quite clearly setting out the category of composition and then stating liability for taxation. Other posters have mentioned CG tax - I reckon this will be taxed by other means due to the the relatively high ceiling for GC. It will of interest as to what shenanigans the government come up with to get their hands on this...

handlemaster

gozunda wrote: »

Did not say they did. They are quite clearly setting out the category of composition and then stating liability for taxation. Other posters have mentioned CG tax - I reckon this will be taxed by other means due to the the relatively high ceiling for GC. UB have already posted warning about customers being taxed. It will of interest as to what shenanigans the government come up with to get their hands on this...

I don't think the government will do anything. It would be to little gain for the stink people would kick up.

Mimikyu

This post has been deleted.

gozunda

handlemaster wrote: »

gozunda wrote: »

Did not say they did. They are quite clearly setting out the category of composition and then stating liability for taxation. Other posters have mentioned CG tax - I reckon this will be taxed by other means due to the the relatively high ceiling for GC. UB have already posted warning about customers being taxed. It will of interest as to what shenanigans the government come up with to get their hands on this...

I don't think the government will do anything. It would be to little gain for the stink people would kick up.

UB have already informed their customers that Revenue WILL

Don't believe me?

http://www.independent.ie/business/personal-finance/latest-news/threat-to-tax-ulster-banks-compensation-payout-3235792.html

Also read previous posts on topic

gozunda

Captain Morgan wrote: »

This post has been deleted.

Phone them on The incident phone line and give out stink - it's the only thing to get a proper response...

handlemaster

gozunda wrote: »

UB have already informed their customers that Revenue WILL

Don't believe me?

http://www.independent.ie/business/personal-finance/latest-news/threat-to-tax-ulster-banks-compensation-payout-3235792.html

Also read previous posts on topic

I won't take the tabloid Independent as gospel

handlemaster

Captain Morgan wrote: »

This post has been deleted.

Captain Morgan. I sent off a letter over two weeks ago i didn't get a reply or call. So I sent an email to Clare Gleeson at the weekend. I got two missed calls from the bank yesterday.

gozunda

handlemaster wrote: »

gozunda wrote: »

UB have already informed their customers that Revenue WILL

Don't believe me?

http://www.independent.ie/business/personal-finance/latest-news/threat-to-tax-ulster-banks-compensation-payout-3235792.html

Also read previous posts on topic

I won't take the tabloid Independent as gospel

Jeez look it up yourself then - the indo were reporting on UB own declaration or is that too difficult? Btw do check out the other posts on this ok. Btw I believe the indo is classed as a broadsheet but whatever All customers receiving compensation HAVE recieved notification that they may be liable to taxation on the compensation recieved.....

You appear to have great faith in our lovely government. Can't think of any reasons for same tbh.

km79

handlemaster wrote: »

Captain Morgan wrote: »

This post has been deleted.

Captain Morgan. I sent off a letter over two weeks ago i didn't get a reply or call. So I sent an email to Clare Gleeson at the weekend. I got two missed calls from the bank yesterday.

Wife sent an email to customer service 2 weeks ago . Heard nothing.
Is there a direct email for Clare Gleason ?

gozunda

km79 wrote: »

handlemaster wrote: »

Captain Morgan wrote: »

This post has been deleted.

Captain Morgan. I sent off a letter over two weeks ago i didn't get a reply or call. So I sent an email to Clare Gleeson at the weekend. I got two missed calls from the bank yesterday.

Wife sent an email to customer service 2 weeks ago . Heard nothing.
Is there a direct email for Clare Gleason ?

Phone the incident phone number given online - ask for the matter to be dealt with ASAP. Also make sure to ask for your case number and take note of who / when. They will let you know status of your complaint.

handlemaster

km79 wrote: »

Wife sent an email to customer service 2 weeks ago . Heard nothing.
Is there a direct email for Clare Gleason ?

yes there is.

km79

handlemaster wrote: »

km79 wrote: »

Wife sent an email to customer service 2 weeks ago . Heard nothing.
Is there a direct email for Clare Gleason ?

yes there is.

Can you share it ðŸ˜႒

handlemaster

km79 wrote: »

Can you share it ðŸ˜႒

You can work it out. Its not that hard. I did. I don't think I could put it up here.

datk

km79 wrote: »

Wife sent an email to customer service 2 weeks ago . Heard nothing.
Is there a direct email for Clare Gleason ?

If you can't get an email address, I posted a letter to the address below on the 17th September, got a phone call on the 25th and money in my account on the 26th!

Ms. Clare Gleeson
Head of Complaint Management ROI
Ulster Bank Ireland Limited
Complaint Handling Centre
1st Floor, Block D, George’s Quay
Dublin 2

Mimikyu

This post has been deleted.

Toulouse

Me too Captain Morgan, sent a letter on the 29th August and a follow-up email on the 18th of September and not a peep.

Meanwhile my partner has had his complaint sent at the same time resolved.

I mailed again this morning to say that unless I hear from them by 5pm tomorrow a letter will be going to the FO first thing Monday morning.

100gSoma

did your partner involve the Ombudsman? My issue was solved very promptly once the final request letter and ombudsman letter went in.
My wife on the other hand has heard zip. I guess the Ombudsman cases get priority. there is a separate team dealing with Ombudsman complaints. :rolleyes:

Toulouse

No, he didn't involve the FO, just sent in a letter detailing how he had been inconvenienced and requesting a final response, same as mine.

00sully

100gSoma wrote: »

did your partner involve the Ombudsman? My issue was solved very promptly once the final request letter and ombudsman letter went in.
My wife on the other hand has heard zip. I guess the Ombudsman cases get priority. there is a separate team dealing with Ombudsman complaints. :rolleyes:

I've just done this now after 2 letters I've sent to UB have been met with the standard "give us more time alternatively contact the ombudsman" response. I've had a few phone calls which didn't resolve anything and my last 2 calls to them have gone unanswered and have not been returned.

I've escalated this now to the ombudsman we'll see what happens.

handlemaster

apparently the letter I sent into them, they haven't received so had to email it to them.. was offered 25 euro.... I said I won't entertain that at all. Will see next week

I complained on behalf on my brother but the chump took the €25! :rolleyes: Can you go back on the offer once accepted?

Berty

I went into the branch today to lodge money to the work account and then to take out my compensation and bring it to the BOI.

What a chump I was made out to be. On Tuesday the money was there, today I went in and somebody closed the account so now they don't know where the money is because the account is gone from the computers.

Feel such a fool because at 8am this morning I transferred money out of my BOI account to my loan account assuming I would be collecting the compo cash today. :mad:

Ended up e-mailing Clare Gleeson 5 minutes ago.

EDIT: Wow, already an e-mail back from Clare. Fair play to her.

I emailed her too a couple of times and got replies almost instantly. Very professional indeed.

Mimikyu

This post has been deleted.

00sully

And my case is resolved. Never posted the ombudsman letter in the end. got a phone call before I had a chance and negotiated a settlement I'm sure UB wish I never signed up to them (1 month before the debacle!) but I may continue with them now :pac:

km79

Sent email on behalf of wife 2 weeks back. Missed call Friday. Letter today saying she would be receiving 120 euro. Happy with that. I got the same and it was just for sheer annoyance and stress !

duckysauce

So what's the most someone who's not in Business receieved, got a call yesterday from the so called complaints centre the guy said the max they could pay out was €120 without having to go to supervisor and blah blah blah ,then went up to €150 , agreed to that. Did not have the fight left in me to bother with the c=nts anymore.:cool:

Fratton Fred

I thought this was over.

I paid three cheques into my account on Saturday and they have vanished. They were showing up until Monday night, now they have gone. Apparently they didn't "close the batch" properly.

I'm convinced they are out to get me.