Ulster Bank System Outage - Aftermath thread

Stheno

neris wrote: »

Just came on to post and see was anyone else not able to access online seems im not the only one.

It's working for me at the moment

00sully

Rabidlamb wrote: »

€25 . . . :eek:. . . €25

This lot are having a laugh, why not a candy bar & a bag of Tayto.
€25 wouldn't cover a single days compensation for this whole fiasco.
The media will have a field day here, Dara O'Brien couldn't make this up.

We're going down the road of the Ombudsman anyway, they can keep their €25, sounds like they need it more than us.

It appears to me they are offering €25 to customers who HAVEN'T written a formal complaint to them!! and you have to complain to them officially before going to the ombudsman to give them a chance to rectify the situation.

will everyone please, get off your arses and write a letter?

as I said, people who do have been offered a minimum of €150 going down this route.

€25. pffft.

hairyprincess

what a shower of jokers!!!!!!!!!!!!!!

€25 for going into the branch, I deliberately didn't go to a branch out of fear that they would screw up even further. So I get nothing for being cautious!!! :mad:

I didn't write an official letter of complaint as I though UB would redeem themselves by offering a decent compensation but I will certainly be writing one now

Dubh Geannain

I got €25 into the joint current account that I keep with my wife. Most of our direct debits come out of that.

Nothing in my personal current account. I had to call to the branch a couple of times but it doesn't look like they marked anything against my personal current account, even though I'd made a few queries about it while there.

We'll see if my wife gets anything into her personal current account which would make €50 between us. (we have 5 accounts with them). Otherwise it'll be just €25.

Probably saved a little by not being charged U-first fees in the interim also.

cookie1977

I'm not condoning crazy lawsuits but at one end of the scale if this was the USA they'd be facing loosing a class action lawsuit for stress, expenses, losses etc... And a massixve payout where as their current offer seems at the complete other end of the scale. As in miserable. Surely something in between is what was required?

Mimikyu

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Mimikyu

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Rabidlamb

00sully wrote: »

It appears to me they are offering €25 to customers who HAVEN'T written a formal complaint to them!! and you have to complain to them officially before going to the ombudsman to give them a chance to rectify the situation.

will everyone please, get off your arses and write a letter?

as I said, people who do have been offered a minimum of €150 going down this route.

€25. pffft.

We wrote a letter of complaint to our branch manager about a month ago.
We also sent a letter of complaint to the head office.
We received a mealy mouthed apology letter looking for 20 days I believe before escalating to the Ombudsman.
This is now our next step, I hope many other do the same.

00sully

Captain Morgan wrote: »

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it will take you 5 minutes to write the letter. Then get a stamp and post it. I dunno tho, is €150 - €300 worth that? what if this happens again? where is the re-assurance that it won't? because that re-assurance is not in here: http://www.ulsterbank.ie/documents/ROI/technical-incident-help-point.pdf

OU812

Just got a call from my business manager, to tell me my business account was overdrawn.

Whys that then?

Well there was a duplicate deposit made between three days or out technical incident & we've reversed it.

So nobody thought to call me to see if it was actually a duplicate deposit?

Well it came from the same bank account.

That would be the bank account of ***** ltd. ?

Yes.

My customer ***** ltd who owed me two payments of €1600.

Oh...

Yup. Today's the day of the press announcement saying everything's back to normal isn't it?

Yes.

And it's not, is it?

Not quite it would seem.

Listen, this is yet again another of ulster bank's screw ups, it's their problem, it better be fixed by Monday or I'm off to a competitor.

But all the hassle of running another account with someone else & the crossover of payments etc...

How many transactions are on the account since the screw up?

Seven.

So do you not think I've already set up with someone else? Your job now is to win me back, not keep me.


(or words to that effect)

Didn't go into a branch so no 25 for me

Did get my overdraft fee refunded

I suppose I will be getting this


• An automatic one-off payment, which equates to an additional rate for 3 months
of 0.06% Gross, 0.25% AER† (fixed) on the average daily balance between
1 September and 30 November 2012, for those Personal and SME customers with
a savings account. Only accounts open on the 19 June 2012 which are still open on
the 30 November 2012 will receive the payment. This excludes tracker bonds and
structured deposit products.

not exactly much

i might ring up:

If you are a Personal Current Account customer, who has not incurred any
reasonable out of pocket expenses or does not qualify for the €25 automatic
payment for visiting and transacting at a branch more frequently during the period
of the incident, yet have suffered inconvenience, we would also be happy to discuss
your individual circumstances. Please speak to a member of staff in your local
branch or call us on 1800 205 100 (Monday to Saturday 8am – 6pm).

cookie1977

Captain Morgan wrote: »

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Absolutely worthwhile complaining. They're counting on most not complaining.

mathie

UB failed to cancel a standing order (to PTSB) and my account is down to the tune of almost 2K (well 2K plus their 25 euro inconvenience amount)

So Ill be waiting for them to call me looking for the money back.

They were negligent in allowing the standing order go through so Ill let them sort it out.

cookie1977

According to the business post they are saying the central bank did not approve ub's compensation package

Mimikyu

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Floppybits

UB are having a laugh with this €25 payment. I am still waiting on a €250 payment that was made in the last week of june to be credited to my UB credit card. I have written a letter of complaint to them about this and the fact my wages were 2 weeks late getting to my account, another payment of €200 from my UB account to my UB credit card took another 3 weeks to be found and processed.

I doubt I will get the 25 euros either because I didn't go to a branch as I did most of my stuff online or via the telephone. I will be looking for significantly more that 25 euros to compensate me for their mess, which has still not been sorted properly.:mad:

100gSoma

€25. brilliant

What happened to 150-300?

Time to move now people.

OU812

Here's what I want.

Expenses reimbursed.


In order to keep me, here's what they need to offer:

Adequate compensation
Free ufirst gold account for life
Reduce credit card fees.

It's not about money. Its about me not being able to access MY money.

Floppybits

100gSoma wrote: »

€25. brilliant

What happened to 150-300?

Time to move now people.

Oh I have a feeling the complaints office is going to be over run with letters now. how in the name of all that is holy did they come up with €25 compensation as a figure?

Captain Morgan

Captain Morgan wrote: »

This post has been deleted.

Ms. Clare Gleeson
Head of Complaint Management ROI
Ulster Bank Ireland Limited
Complaint Handling Center
1st Floor, Block D, George’s Quay
Dublin 2.

wonski

I got 25E, too. To be honest i switched my banking elsewhere, so this account is idle for last 2 months - no credits/debits at all.
And the balance is not correct anyway - i already called them, and told them there is one DD missing, and they can't locate it. Luckily for me it isn't credit that is missing, but i don't trust them anymore at all. Now - where to go with my late payment fee on credit card - always pay them online, and couldn't do that because there was no money available in the account?
Always paid on time for last 2 years - they should have noticed by now it was late only when my account was messed up...

chasm

€25 for 7 weeks of incompetence, that's just over €3 a week Hahahaha Are they for real? I am one of those customers who did not even receive that paltry amount. So if you did not travel to the branch, you were not inconvenienced by their f*ck up! Nice try UB!!

Scotty #

It seems that visiting Ulsterbank online banking 10 times a day during the fiasco does not count. No €25 here. Only adds insult to injury anyway. Calling in today to close accounts.

Have a friend who's wedding day and honeymoon were severally impacted by this mess (12 guests could not attend as direct result and offered €500 max withdrawal when heading off for 3 weeks!). She's been told she will not be compensated as she's not 'out of pocket'.

Their license should be immediately revoked by the financial regulator but something tells me that won't happen.

OU812

Do you think Clare Gleeson was looking forward to coming to work today ?

homer911

"Elsewhere, Ulster Bank has given a commitment to delay the introduction of maintenance fees for all personal current account holders until July 2013."

http://www.breakingnews.ie/ireland/ulster-bank-pays-for-it-meltdown-565136.html

Great! :rolleyes:

Islander13

homer911 wrote: »

"Elsewhere, Ulster Bank has given a commitment to delay the introduction of maintenance fees for all personal current account holders until July 2013."

http://www.breakingnews.ie/ireland/ulster-bank-pays-for-it-meltdown-565136.html

Great! :rolleyes:

Agree 25 is derisory but the deposit account bonus is something for some people (probably those affected least mind) and given that they were probably going to introduce fees this year the above is something.

Local_Chap

Anyone have a sample letter that I could write to them? Im not the best at putting words in sentences! Also should that miserly €25 be in my account by now? I had to visit the branch twice during that period but my account hasnt been credited

Our man in Havana

Just checked my account and I have received my hush money.

chasm

http://www.irishtimes.com/newspaper/breaking/2012/0831/breaking11.html

"The refund scheme. . . . . has been broadly welcomed.
Consumer Association of Ireland chief executive Dermott Jewell described it as “a mixed bag” while Fianna Fáil finance spokesman Michael McGrath called it “fair and reasonable”."

NuMarvel

I think you're all being far too harsh on Ulster Bank.

Clearly, their systems suffered another technical glitch and they think today's April 1st. Hence the joke of a press release

198321

Irishtimes said that situation when many people start leaving Ulster didn't happen as they think ..sure all the banks are same and we just carry on banking with them ...

but for me and most people .. we were just waiting for compensation and after today we are free to go as we know what we get (me - nothing) so no reason to stay with them at all ...

whelan1

Our man in Havana wrote: »

Nor me. Just checked my accounts there.

are you a business or personal account holder?

Our man in Havana

Personal.

One of my accounts has now had the money but the other nothing as I never went into the branch about that one.

whelan1

i am business, wonder if i should email my account manager?

chasm

chasm wrote: »

http://www.irishtimes.com/newspaper/breaking/2012/0831/breaking11.html

"The refund scheme. . . . . has been broadly welcomed.
Consumer Association of Ireland chief executive Dermott Jewell described it as “a mixed bag” while Fianna Fáil finance spokesman Michael McGrath called it “fair and reasonable”."

weird quoting my own post but cannot help notice the difference between politicians in the north and here regarding this compensation offer. Though i am not suprised as our politicians are always reluctant to criticise the banks, politicians in the north have been rather vocal throughout this whole fiasco

http://www.u.tv/News/Ulster-Bank-compensation-criticised/2bf305a2-95d9-4183-8b4c-30437974bf66

" Sinn Féin's Phil Flanagan said the deal is "too little, too late... I can see no reason why such a simple scheme has taken so long to put in place".

SDLP Economy spokesperson Patsy McGlone said the £20 is "an insult" to the customers who were left out of pocket when a computer glitch affected the bank in June.

"How this is meant to compensate for their waiting time, let alone their journeys for multiple visits to the bank is beyond me. "

wonski

Our man in Havana wrote: »

Personal.

One of my accounts has now had the money but the other nothing as I never went into the branch about that one.

So if one didn't go to branch to get the cash, or was abroad and borrowed cash from other sources, the he would get no compensation?
What if i went to my branch 3 times a week to pay my bills in the past, and then only once as - let's say - i had no money to pay those bills?
Do they use some pattern of how many times customers went into the branch in the past to decide who will get 25E?

I only noticed this as i have balance texted weekly every Friday. Not a letter from them so far since June...

Our man in Havana

€25 is simply extracting the urine at the highest level. And not everyone gets it.

Our man in Havana

wonski wrote: »

So if one didn't go to branch to get the cash, or was abroad and borrowed cash from other sources, the he would get no compensation?
What if i went to my branch 3 times a week to pay my bills in the past, and then only once as - let's say - i had no money to pay those bills?
Do they use some pattern of how many times customers went into the branch in the past to decide who will get 25E?

I only noticed this as i have balance texted weekly every Friday. Not a letter from them so far since June...

I only made one trip for a small cash advance and they paid the €25.

100gSoma

I've had formal complaint ongoing since June about this. I didn't get the 25.

whelan1

Our man in Havana wrote: »

€25 is simply extracting the urine at the highest level. And not everyone gets it.

agree totall, most people who could where keeping away from their local branches as they where mental

chasm

wonski wrote: »

So if one didn't go to branch to get the cash, or was abroad and borrowed cash from other sources, the he would get no compensation?
What if i went to my branch 3 times a week to pay my bills in the past, and then only once as - let's say - i had no money to pay those bills?
Do they use some pattern of how many times customers went into the branch in the past to decide who will get 25E?

I only noticed this as i have balance texted weekly every Friday. Not a letter from them so far since June...

Supposedly, in those cases they will deal with it on a case by case basis - i fall under this group - supposedly i was unaffected because i didn't go in branch!

Northern Monkey

Nothing for me :rolleyes:

OU812

100gSoma wrote: »

I've had formal complaint ongoing since June about this. I didn't get the 25.

I don't thinkk anyone who lodged a complaint has got the €25, just those who didn't.

Stheno

Our man in Havana wrote: »

Personal.

One of my accounts has now had the money but the other nothing as I never went into the branch about that one.

I got the money in an account they accidentally did a transaction on, nothing for the account I went to branch about!

km79

OU812 wrote: »

100gSoma wrote: »

I've had formal complaint ongoing since June about this. I didn't get the 25.

I don't thinkk anyone who lodged a complaint has got the €25, just those who didn't.

I have a complaint ongoing. Did not get 25 euro.
Wife has her own accounts no complaint lodged yet . Did not get 25 euro

Berty

I spoke to the Claims handling team in Limerick looking after my complaint. My complaint along with all others made in the Limerick area will be sent on Monday to the Complaints handling team in Dublin who will then after 5 working days contact people regarding their claim.

She asked me to put a € figure on my complaint. I said I wouldn't be able to but I would wait for something more than the insulting €25 to be considered.

The Nutty M

Got the 25euro "Incident Credit".Never went into a branch and never complained.Used the debit card on two online transactions during the time of the "incident" and that was it.
Didn't expect much from them but as long as they will be keeping the no fees I'll be with them.

uck51js9zml2yt

i got 2 x €25.

I assume it was because we have a joint account:D.
Wait till I bill them for a days lost holidays to get back to the bank in dublin for money.:rolleyes:

NuMarvel

I got the Incident Credit as well. I had sent a letter of complaint nearly 2 months ago, but got no reply. I also withdrew money over the counter one weekend at the end of June, but that still hasn't been debited yet.

Any chance they've forgotten about that? Because if they have, I'm happy to go quid pro quo and forget about the complaint .

filmbuffboy

I never usually go into a branch in person.

I happened to go into my local branch the month of the fiasco to make a small lodgement that obviously went astray during the whole mess, and as a result ive been given 25 euros incident credit.

yet those who stayed away from their branches due to the buisiness and havoc there have not been given it? that is ridiculous!

not to mention the shock that it has taken them this long to come up with such a simple compensation scheme.

a real kick in the teeth to UB customers!