Account Not cancelled!!

red27

Hi
I sent in a letter of cancellation and spoke to your cancellation team on the 06/07/12 to have my broadband cancelled as the modem switched itself off 3 weeks previously and obviously i had no internet and didnt want to wait another 7 working days to get a new one, I also cancelled my landline as i dont want any eircom products as A. i only got the landline to get the broadband and B. If i had no broadband i had no use for the landline. landline had never been used.

when i spoke to your retention team on the 06/07 he advised me to send in a letter which i did and that the account would be cancelled in 30 days, I knew there was a balance due and i advised him that the outstanding balance would be cleared when i received my final bill, He said that was fine and i could pay in post office ect. Happy days, (i tried to set a DD up on a number of occasions and that never happened and i had been paying online when i remembered)

Received a bill in Aug and thought it was my final bill...... It wasnt........... it was a bill charging me for the month i had no modem,

This morning i received a lovely letter from your credit control department, Telling me to pay or i will be disconnected, Firstly, As far as i was concerned my account was to be cancelled on the 06/08/12 as per the 30 days notice i gave over the phone and in writing, I was to receive a final bill which would be 150 as i owed 100 euro and the 50 charge for the month i had no broadband due to the modem just deciding to stop working.

I have no problem paying the money i owe but i will not be paying anymore, I was assured my account would be cancelled and its obviously not if i haven't received a final bill and i have been receiving letters stating you will disconnect me!!

I want to get this sorted. I can PM you any details you may need.

eircom: Mark

red27 wrote: »

Hi
I sent in a letter of cancellation and spoke to your cancellation team on the 06/07/12 to have my broadband cancelled as the modem switched itself off 3 weeks previously and obviously i had no internet and didnt want to wait another 7 working days to get a new one, I also cancelled my landline as i dont want any eircom products as A. i only got the landline to get the broadband and B. If i had no broadband i had no use for the landline. landline had never been used.

when i spoke to your retention team on the 06/07 he advised me to send in a letter which i did and that the account would be cancelled in 30 days, I knew there was a balance due and i advised him that the outstanding balance would be cleared when i received my final bill, He said that was fine and i could pay in post office ect. Happy days, (i tried to set a DD up on a number of occasions and that never happened and i had been paying online when i remembered)

Received a bill in Aug and thought it was my final bill...... It wasnt........... it was a bill charging me for the month i had no modem,

This morning i received a lovely letter from your credit control department, Telling me to pay or i will be disconnected, Firstly, As far as i was concerned my account was to be cancelled on the 06/08/12 as per the 30 days notice i gave over the phone and in writing, I was to receive a final bill which would be 150 as i owed 100 euro and the 50 charge for the month i had no broadband due to the modem just deciding to stop working.

I have no problem paying the money i owe but i will not be paying anymore, I was assured my account would be cancelled and its obviously not if i haven't received a final bill and i have been receiving letters stating you will disconnect me!!

I want to get this sorted. I can PM you any details you may need.

Hi red27,

Can you PM me with the previous tel no: and account number for your old address.

As well as your new address please and I will look into that for you.

Thanks, Mark

red27

Is there any feedback on this i Just want to know the account is cancelled and i will pay the bill.

Thanks