How you gonna blow your Ulster Bank compensation wedge ?

Rabidlamb

For those who haven't heard Ulster Banks standard compensation package is to be €25 per customer.
http://www.rte.ie/news/2012/0831/600-000-ulster-bank-customers-to-get-restitution-business.html

A one-off payment of €25 will be paid to those that Ulster Bank record as having visited their branch more frequently during the crisis than immediately before the crisis.

That's right, I've now got 25 big ones throw about like the good old days, it's like 2006 all over again.
My mind's a blank, how should I reward myself with these new found riches.
14 litres of petrol, a ticket & popcorn to a 3D movie, a case of Miller from my local Centra.
They sure know how to treat a guy.

Mr.Crinklewood

I'm going to invest it in another bank.

Jester252

take it out in penny and swim in the penny

wnolan1992

A bulk box of condoms, so at least the next time they f*ck me it'll be safe.

snubbleste

I did not visit my branch more frequently than before, yet I was affected by this. I do not get this compensation. :mad::mad:

AnonoBoy

Not saying you shouldn't get more but they're also raising your interest rate on savings accounts and freezing fees for all of 2013 are they not?

Shenshen

I'll probably not see the €25, as I never went to the branch. But the simple fact that I won't have to apy account fees until at least July 2013 is savings enough, thank you very much.

Rabidlamb

AnonoBoy wrote: »

Not saying you shouldn't get more but they're also raising your interest rate on savings accounts and freezing fees for all of 2013 are they not?

It's like Christmas, Easter & your birthday all rolled into one.
We've had the Budget Travel brochures out all morning due to this huge generosity.
I now know what a lotto winner feels like.

anncoates

Rabidlamb wrote: »

My mind's a blank

We know.

Faolchu

see now i always go to my branch once a month and because of this i had to go twice :eek: so am i gonna be rich.

I think the whole having visited their branch more frequently bit is a huge cop out on their part. a lot if not all customers were effected by failed direct debts and standing orders etc but didnt have to go to their branch more than usual. yes they all got processed eventually but it still caused no end of stress for them.

AnonoBoy

Rabidlamb wrote: »

It's like Christmas, Easter & your birthday all rolled into one.
We've had the Budget Travel brochures out all morning due to this huge generosity.
I now know what a lotto winner feels like.

I know. You must be overwhelmed.

I was just pointing out the extra stuff you're getting, y'know - since you neglected to mention the further generosity.

Since I avoided the branch, I don't even get 25.
I wasn't bothering complaining yet but I reckon I will now

Faolchu

bluewolf wrote: »

Since I avoided the branch, I don't even get 25.
I wasn't bothering complaining yet but I reckon I will now

same as yourself, instead i borrowed cash from family but i'm putting in teh claim anyway coz of teh stress of worrying about direct debits being paid on time, the embarrasement of going with a begging bowl to my family at my age and the extra embarrasement of my card being declined in store on one occasion

John Mason

Shenshen wrote: »

I'll probably not see the €25, as I never went to the branch. But the simple fact that I won't have to apy account fees until at least July 2013 is savings enough, thank you very much.

This ^^^

i went to the branch a few times but tbh it wasnt really any stress but i am more than happy to take the higher interest rates :cool:

Rabidlamb

AnonoBoy wrote: »

I know. You must be overwhelmed.

I was just pointing out the extra stuff you're getting, y'know - since you neglected to mention the further generosity.

Extra interest on Savings, was it .25% over 3 months, my small rainy day fund is still small.
So I've 10k @ 4%, I make €400 on that.
Plus .25% over a quarter of a year = €25/4 = €6.25
That can't be right surely.
So I've now enough for a bottle of wine to go with my bottles of Miller.

They had mooted ending free banking before this all kicked off.
What do most people pay in charges for a year, €100 at a guess.
So the big saving is here.

AnonoBoy

Rabidlamb wrote: »

They had mooted ending free banking before this all kicked off.
What do most people pay in charges for a year, €100 at a guess.
So the big saving is here.

Handy I pointed it out then isn't it?

If that's actually happening. If not I just got your hopes up for nothing. :pac:

poisonated

I was away so it didn't affect me. I would like 25 euro though....please.

later12

€25!!

That's hilarious; we had to go and borrow money from my folks to pay a guy who has a mortgage and two kids, had a very pissed off feed supplier who I'm pretty sure still thinks we were messing him about; for about 2 weeks money would leave our business a/c and enter the ether, nobody was paid in the normal way.

It's not the first time there was trouble with UB; there have been a few previous glitches. That's fine, but you have to be honest with your customers about what the glitch is and how long it's going to take to be resolved. After a fortnight of delays and changing stories, we had to change banks. You have to trust your financial institution and they just weren't co-operating.

I'm not even interested in seeing them get a massive fine tbh, because it's only going to be the customers who end up paying for it.

tagoona

No compensation for me
Like others, I got cash from other sources and had some cash already for our staycation, as well as credit card.
25 is an insult though. Give it to charity

BrianD3

Laughable stuff. So if I had been down to my local UB branch to complain about my account and generally whinge and moan I'd get 25 quid. What I actually did was check my accounts online multiple times per day, curtail spending and give them time to sort out the issues (eg duplicate transactions) that I had. I did them a favour yet I get nothing.

They should give this 25 euro automatically to every customer. I can't be arsed complaining about not getting it but it leaves a bitter taste. UB may well lose out on tens or hundreds of thousands of euros in deposits because of this.

hardCopy

Incredibly stingy, apart from the fact that €25 is fvck all, they have the cheek to say some people weren't affected.

Shower of bankers

Fukuyama

I was in New York for a month when this all happened so I couldn't go to a branch (obviously).

Was seriously fecked over. My holiday pay didn't go in and I was looking at my balance slowly dwindling. Days went by and I didn't recieve and email or phone call. It was only when a friend checked up on RTE.ie that I found out something was up. :mad:

I've enjoyed being an Ulster Bank customer. They do have good customer service overall, plenty of branches and the girls behind the counter are at least 8/10s.

If I don't get my fecken twenty five euro I'm gonna **** in a fast lodgement envelope :mad:

Faolchu

Dean0088 wrote: »

the girls behind the counter are at least 8/10s.

not in my branch theyre not :mad:

maybe they should look here http://www.americanbanker.com/bankthink/how-to-make-customers-love-your-bank-1052249-1.html

poldebruin

Well what they have incentivised their customers to do, is to come into the branch and complain....multiple times if possible, in the event of any issues in the future. Very poor imo.

If you remained level-headed and decided not to cause UB any more fuss, and to sort yourself out for the duration of the outage you get nothing.

A good way to lose some of your best customers I would say.

Fratton Fred

I am changing my name to "Ulsterbank are complete ****" and insisting they change the name of my account to match my new name.

I can't wait for my new cheque book.

aloyisious

Now this is marketing (not from/by me - saw it elsewhere):

Follow
The Grafton Lounge‏@graftonlounge
Hey Ulster Bank customers spend your €25 in @graftonlounge and we'll give you €50 worth of food or drink. Must show Ulster Bank card #TeamGL

gsxr1

I would more of them.

I had to borrow money as my wages for 3 weeks and had to get 5 taxi's to branches.

25 quid. lol

A joke it must be

Raminahobbin

That's such stupid logic. Like some of you I didn't go near the bank, didn't see the point in giving out to the people behind the counter. I just borrowed off family and friends and waited, I tried not to make as many transactions through my account so there would be less to keep track of, just my weekly standing orders, and less work for them.

And for being considerate I'm shoved aside...such a joke. I'm not bothered about the €25, but it's the principle :mad: