Of Monsters and Men [Olympia 21st Feb 2013]

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whiskeyman wrote: »

I got email ok but they charged my CC double the amount!

Just noticed they charged my CC double as well. Have you gotten a response/refund from them yet?

recyclops

I got a email there saying that I may have been double charged and il be getting refund on my card

recyclops

Turns out I was charged 8 times eek, been onto bank who are charging me for goin over limit, a strongly worded letter is needed

whiskeyman

Hey,
I sent Cinder Block LLC an email and got an email back last night (seems a general response) that they noticed a bug in their system that may have charged CCs multiple times.
They will work to charge back over the next 5 days.
Phew!

ciaraniaodh

I paid through paypal, never got a confirmation email from them, only from Paypal. Got email the other day from Paypal first to say money was refunded. Then wrote to them to find out why? Received the general email from Cinderblock about the bug in the system and that some people were charged multiple times and they were refunded the money and you will only be charged for the ordered amount.
My problem is that I was only charged for the one order, for the 4 tickets I bought, and that was refunded. Now I have emailed Cinderblock 3 times and have heard nothing back. I'm afraid I'm going to lose out on my tickets now. Fingers crossed I'll still be going to this concert as I really want to go.
Has anyone else had this problem??

CFC007

I'm in the exact same situation. Not sure where I stand to be honest.

ciaraniaodh wrote: »

I paid through paypal, never got a confirmation email from them, only from Paypal. Got email the other day from Paypal first to say money was refunded. Then wrote to them to find out why? Received the general email from Cinderblock about the bug in the system and that some people were charged multiple times and they were refunded the money and you will only be charged for the ordered amount.
My problem is that I was only charged for the one order, for the 4 tickets I bought, and that was refunded. Now I have emailed Cinderblock 3 times and have heard nothing back. I'm afraid I'm going to lose out on my tickets now. Fingers crossed I'll still be going to this concert as I really want to go.
Has anyone else had this problem??

ciaraniaodh

CFC007 wrote: »

I'm in the exact same situation. Not sure where I stand to be honest.

Just wondering if you wrote to them and if you have heard anything. I'm still waiting for a response to my emails

CFC007

ciaraniaodh wrote: »

CFC007 wrote: »

I'm in the exact same situation. Not sure where I stand to be honest.

Just wondering if you wrote to them and if you have heard anything. I'm still waiting for a response to my emails

Yeah I mailed them after I got the cancellation mail from PayPal. Just got the generic mail back about people been charged multiple times. Let me know if you hear anything back.

ciaraniaodh

CFC007 wrote: »

Yeah I mailed them after I got the cancellation mail from PayPal. Just got the generic mail back about people been charged multiple times. Let me know if you hear anything back.

I received this response tonight:

Hello,

I am sorry for the delay in getting back to you. There is a strong chance that your order did not go through correctly. I am reaching out to our ticketing company - Crowd Surge to verify this. I will contact you as soon as I have an update.

Thank You,

Leeela

ciaraniaodh wrote: »

I received this response tonight:

Hello,

I am sorry for the delay in getting back to you. There is a strong chance that your order did not go through correctly. I am reaching out to our ticketing company - Crowd Surge to verify this. I will contact you as soon as I have an update.

Thank You,

Whats the email address u sent the mail to?? Thanks

ciaraniaodh

Leeela wrote: »

Whats the email address u sent the mail to?? Thanks

Sent it to support@cinderblock.zendesk.com

foolelle

Latest development.....

Received 2 email from cinderblock this evening, first one saying that the price of the tickets I tried to buy has been refunded into my PayPal account and they are super sorry for all the problems.

Later while I was constructing a firmly worded email sayin I didn't want a refund, just a confirmation number and my tickets, I received the second email informing me that the refund was an apology and 'alternative tickets' would be arranged for me.

Nice one cinderblock thank you, never see ticketmaster doin anything like that, but what does 'alternative tickets' mean?

Alternative gig, alternative section, an alternative country with flights would be nice now...
Anyway that was today's developments.

Leeela

I still haven't received any email from them!! I paid for mine by card not paypal!! I've sent at least 5 mails at this stage

ciaraniaodh

Got the email this evening saying I will be getting alternative tickets from them. Just want to see them now but great that they are sorting out the problem

Leeela

I got a full refund!! Devestated over not havin any tickets though

johnnykilo

ciaraniaodh wrote: »

I received this response tonight:

Hello,

I am sorry for the delay in getting back to you. There is a strong chance that your order did not go through correctly. I am reaching out to our ticketing company - Crowd Surge to verify this. I will contact you as soon as I have an update.

Thank You,

I'm really not surprised to see that Crowd Surge were involved. They were responsible for the debacle with the Arcade Fire tickets in the O2 in December 2010. They ****ed up those tickets in every way possible!

whiskeyman

Got my tickets from crowdsurge the other day! Happy days!
Came registered post from the UK.

CFC007

johnnykilo wrote: »

I'm really not surprised to see that Crowd Surge were involved. They were responsible for the debacle with the Arcade Fire tickets in the O2 in December 2010. They ****ed up those tickets in every way possible!

Still no reply back to my cancelled tickets :mad:

ciaraniaodh

Got my tickets today, sent by Cinderblock. Good seats too

mark renton

Any word on a second night?

foolelle

they need to sort out the first night first

mark renton

foolelle wrote: »

they need to sort out the first night first

Whats there to sort out? I thought it was sold out

Monsieur Folie

I really want to go and see them.

I heard about the concert when it was first announced but severely underestimated their popularity and put it on the long finger, saying "ah I'll get tickets after christmas". I assume it's a bit late now for them to announce a second date? They'd have already announced it, surely? I'll just have to keep an eye out for tickets I guess. Is it likely that any will pop up on ticketmaster closer to the time, as is sometimes the case? I searched the usual places and haven't found any up for sale, but I'm assuming hoping that a few will appear as it draws near.

mutley18

Monsieur Folie wrote: »

I really want to go and see them.

I heard about the concert when it was first announced but severely underestimated their popularity and put it on the long finger, saying "ah I'll get tickets after christmas". I assume it's a bit late now for them to announce a second date? They'd have already announced it, surely? I'll just have to keep an eye out for tickets I guess. Is it likely that any will pop up on ticketmaster closer to the time, as is sometimes the case? I searched the usual places and haven't found any up for sale, but I'm assuming hoping that a few will appear as it draws near.

I don't think there will be another date announced, it's too late at this point, keep an eye out on Toutless and EBay, I'm sure they will pop up there the nearer it gets.

Monsieur Folie

mutley18 wrote: »

I don't think there will be another date announced, it's too late at this point, keep an eye out on Toutless and EBay, I'm sure they will pop up there the nearer it gets.

Yeah I figured as much.

That's what I'll do then, seems to be a lot of people looking for tickets though so it could be tough to find any!

barkerj

I've not received my tickets from Cinderblock yet - others on this forum have received them a couple of months back.

Is it time for me to panic yet, or are others also waiting on tickets from Cinderblock?

recyclops

barkerj wrote: »

I've not received my tickets from Cinderblock yet - others on this forum have received them a couple of months back.

Is it time for me to panic yet, or are others also waiting on tickets from Cinderblock?

I am the same and have just emailed them there regarding it so fingers crossed.

barkerj

recyclops wrote: »

I am the same and have just emailed them there regarding it so fingers crossed.

Cool, let us know what they say!

CFC007

barkerj wrote: »

Cool, let us know what they say!

I wouldn't hold your breath for a reply. I've emailed them numerous time and have yet to get a reply about my order

recyclops

If they dont reply where does it leave us tbh anyone else we can get on too. :mad: