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Of Monsters and Men [Olympia 21st Feb 2013]

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13

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    #62
    barkerj
    Registered Users Posts: 31 ✭barkerj


    recyclops wrote: »
    If they dont reply where does it leave us tbh anyone else we can get on too. :mad:

    I had to mail them before about this order (was double charged, needed to request the refund from them). It took them 8 days to respond, but when they did, they were very polite and helpful. They did confirm that the order was still on their system (I had been worried that it didn't go through correctly), but still no sign of any tickets.


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    #63
    weser777
    Registered Users Posts: 80 ✭✭weser777


    Looking to SWAP my 'Of Monsters and Men' tickets, for 2 tickets to 'The Lumineers'.


    I've got 2 pairs of tickets; 2 standing, and 2 seating in the lower circle section.


    I'll swap either pair.


    *PLEASE NOTE THAT MY TICKETS ARE HARD COPY TICKETS*


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    #64
    vanvliet
    Registered Users Posts: 7 ✭vanvliet


    I'm still waiting for tickets also, have emailed numerous times to no avail. Their twitter account hasn't been used since November, so it isn't looking good.


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    #65
    recyclops
    Registered Users Posts: 2,445 ✭✭✭recyclops


    ive decided im going to call them later on tonight when i get home, had enough of waiting for emails


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    #66
    CFC007
    Registered Users Posts: 831 ✭✭✭CFC007


    Fair play let us know what they say.


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    #67
    vanvliet
    Registered Users Posts: 7 ✭vanvliet


    I believe ticket orders for Cinderblock are fulfilled by Crowd Surge. Their website says tickets dispatched 2-4 weeks before events. Maybe this gives some hope. I emailed them but - surprise, surprise, no reply.


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    #68
    recyclops
    Registered Users Posts: 2,445 ✭✭✭recyclops


    Called em, got no answer in there customer service department but left a vm for a fran ortiz, I will call again


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    #69
    recyclops
    Registered Users Posts: 2,445 ✭✭✭recyclops


    Called them again, no answer tried a different extension got no answer either.


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    #70
    vanvliet
    Registered Users Posts: 7 ✭vanvliet


    Managed to find the names of some staff on LinkedIn, so far unable to make any contact with anyone.

    They tweeted recently which I presume means they're still open. I replied, but no response.

    Crowd Surge have come back to me, and I've given them the reference number on my Pay Pal payment. I'm hoping that will lead to something.

    Anyone else get anywhere?


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    #71
    barkerj
    Registered Users Posts: 31 ✭barkerj


    vanvliet wrote: »
    Managed to find the names of some staff on LinkedIn, so far unable to make any contact with anyone.

    They tweeted recently which I presume means they're still open. I replied, but no response.

    Crowd Surge have come back to me, and I've given them the reference number on my Pay Pal payment. I'm hoping that will lead to something.

    Anyone else get anywhere?

    No sign of anything for me. Starting to get nervous. I realise these companies usually say that tickets should show up within a couple of weeks of the event, but that's no use if they won't get back to e-mail communication within a reasonable time frame (a couple of days).

    Think I might just stick to Ticketmaster in future - I know people complain about them, but my tickets have always shown up without any hassle.


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    #72
    bodhrandude
    Registered Users Posts: 12,598 ✭✭✭✭bodhrandude


    Nee Mans Clomo

    If you want to get into it, you got to get out of it. (Hawkwind 1982)



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    #73
    vanvliet
    Registered Users Posts: 7 ✭vanvliet


    Crowd Surge have informed me that my tickets are not on their list, so no luck there.

    However, all my emails have finally got a response from Cinderblock

    "I am so very sorry for the delay in responding to your inquiry, regarding the tickets. Normally tickets are not sent out by Crowd Surge (the company handling the tickets) until 1-2 weeks before the show date. I have reached out to them to check on your tickets for you. I should have an answer by tomorrow morning (it is Tuesday Afternoon here). I will be in touch tomorrow morning again with you.

    Again, please do accept my apologies!"


    I'll let you know how I get on.


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    #74
    recyclops
    Registered Users Posts: 2,445 ✭✭✭recyclops


    vanvliet wrote: »
    Crowd Surge have informed me that my tickets are not on their list, so no luck there.

    However, all my emails have finally got a response from Cinderblock

    "I am so very sorry for the delay in responding to your inquiry, regarding the tickets. Normally tickets are not sent out by Crowd Surge (the company handling the tickets) until 1-2 weeks before the show date. I have reached out to them to check on your tickets for you. I should have an answer by tomorrow morning (it is Tuesday Afternoon here). I will be in touch tomorrow morning again with you.

    Again, please do accept my apologies!"


    I'll let you know how I get on.

    By any chance was there a name on the email that was sent to you?


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    #75
    recyclops
    Registered Users Posts: 2,445 ✭✭✭recyclops


    I called again got an answer, nice girl on the phone said same they are sent through crowd surge and she will email them and get back to me


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    #76
    vanvliet
    Registered Users Posts: 7 ✭vanvliet


    Apologies for not replying earlier - Fran Ortiz was the person who emailed me - the 1st email in September was also from him.

    The promised reply the following morning didn't materialise. Crowd Surge have already told me I'm not on the list so I guess a refund is the best I can hope for.


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    #77
    Hardonraging
    Registered Users Posts: 2,641 ✭✭✭Hardonraging


    Anybody else get an update on missing tickets from Cinderblock ?

    I'm sitting pretty here with no replies to e-mails as of yet ..


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    #78
    vanvliet
    Registered Users Posts: 7 ✭vanvliet


    Finally got this reply in the last hour after sending yet another reminder:

    I am so very sorry for the delays and inconvenience that you have had with your order. Please accept my apologies for all of the issues. I have been in touch with Crowd Surge this morning and they were not able to give me confirmation the tickets were sent out already. They are working on replacement tickets now and are going to update me on this today. I will continue to be in touch with you throughout today.

    Thank You,

    Fran


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    #79
    Hardonraging
    Registered Users Posts: 2,641 ✭✭✭Hardonraging


    Le sigh, found out through paypal that i was a victim of the refund issue, not sure how i missed that, i was charged once, and still refunded ..


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    #80
    ko4jm6y9iwv2lc
    Closed Accounts Posts: 219 ✭✭ko4jm6y9iwv2lc


    vanvliet wrote: »
    Finally got this reply in the last hour after sending yet another reminder

    Could you please tell me what email address you've been using to get in contact with them?


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    #81
    recyclops
    Registered Users Posts: 2,445 ✭✭✭recyclops


    Got an email of cinder block advising no tickets are coming my way:mad::mad::mad: and i am now the proud owner of a 10% discount on the online of monsters and men shop.

    great birthday for my GF


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    #82
    Hardonraging
    Registered Users Posts: 2,641 ✭✭✭Hardonraging


    recyclops wrote: »
    Got an email of cinder block advising no tickets are coming my way:mad::mad::mad: and i am now the proud owner of a 10% discount on the online of monsters and men shop.

    great birthday for my GF


    Yup same as this AM ...

    ohh well sure ..


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    #83
    vanvliet
    Registered Users Posts: 7 ✭vanvliet


    And add me to that list as well.

    Damn, was looking forward to that concert.


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    #84
    barkerj
    Registered Users Posts: 31 ✭barkerj


    vanvliet wrote: »
    And add me to that list as well.

    Damn, was looking forward to that concert.

    +1. I got an e-mail from Caitlin in Cinderblock this evening saying that due to a Paypal error, Paypal have resulted in my order not being received correctly. Was a bug in Paypal apparently, nothing Cinderblock did wrong, all Paypal's fault.

    Did I mention that it is all Paypal's fault?

    Bear in mind that "Fran O" in Cinderblock confirmed a few months back that my order was still active on their system.

    Not happy. :mad:


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    #85
    MythBoy
    Registered Users Posts: 14 ✭MythBoy


    does anyone have tickets for Of Monsters and Men? I really want to see them but missed out on the tickets.


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    #86
    Monsieur Folie
    Registered Users Posts: 1,988 ✭✭✭Monsieur Folie


    MythBoy wrote: »
    does anyone have tickets for Of Monsters and Men? I really want to see them but missed out on the tickets.

    They are very hard to come by. :p
    As soon as they go up on places like Adverts/Toutless they're snapped up! I was regularly checking in the hope of maybe getting some but I've given up now, don't have the money any more anyway.


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    #87
    Forster
    Registered Users Posts: 25 ✭Forster


    Have two tickets which I got ages ago and now won't be able to make it down from Belfast. Will sell at face value plus delivery cost.Alternatively Will be down in Dublin for Lumineers on Saturday night and could bring tickets then.genuine fans only - sorry gone now.


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    #88
    princemuzzy
    Registered Users Posts: 764 ✭✭✭princemuzzy


    seem to be one of the lucky few that actually recieved their tickets from cinderblock not credit card mess up either cant wait any news on support act?


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    #89
    mutley18
    Registered Users Posts: 1,231 ✭✭✭mutley18


    Should've gone to Specsav...I mean Ticketmaster.


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    #90
    barkerj
    Registered Users Posts: 31 ✭barkerj


    mutley18 wrote: »
    Should've gone to Specsav...I mean Ticketmaster.

    I received refunds for my two (failed) transactions from Cinder Block. Seems like it's now my fault as well, as Paypal have charged me a 3.4% commission on receiving this money. Been on the phone to Paypal, apparently I wouldn't have been charged it if Cinder Block had marked the transaction as a personal payment. It only comes to about 7-8 dollars, but I hardly see why I should be paying this due to their mistake.

    Can these people get anything right? :mad:


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    #91
    whiskeyman
    Registered Users Posts: 12,564 ✭✭✭✭whiskeyman


    Was it only paypal orders that went belly-up via the presale?
    My CC order (thankfully!) went ok, although I was double charged, I got the refund and the tickets by post before Christmas.
    Damn shame for all yee who missed it because of the funk up, but I reckon they'll announce another gig here soon.


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