New UPC Cisco epc2425 not working

phishcakes · 10-09-2012 11:36pm #1

Bought a new cisco epc2425 to replace my old scientific atlantic modem and netgear router, swapped the cables over and fired her up assuming the default settings were ok. I can connect to the adapter but i cannot gain access to the internet, i get the following error from the adapter "Your computer appears to be correctly configured, but the device or resource (www.microsoft.com) is not responding" when i run the troubleshooting diagnostics.

anyone any ideas??

Cheers

phishcakes · 11-09-2012 12:44am

just to add, this is a upc modem so i dont think it would have to be provisioned.

ED E · 11-09-2012 12:49am

The adapter is your LAN card, not the modem/router.

phishcakes · 11-09-2012 12:51am

ED E wrote: »

The adapter is your LAN card, not the modem/router.

oops sorry, i meant i can connect to the wifi network but can't get online nor does my phone work.

colm_mcm · 11-09-2012 8:00am

You bought a 2425, from UPC?

blaz · 11-09-2012 8:51am

First of all, if your modem was broken, you should have called UPC who would have replaced it for free, because it is owned by them, not by you. Second, if you have bought a UPC modem then you have bought stolen goods, as UPC modems are UPC property and whoever sold it to you basically stole it. Third, you can not just connect a modem and think it will just work, it has to be provisioned on the headend, the provisioning is based on the modem's MAC address.

ED E · 11-09-2012 11:28am

blaz wrote: »

First of all, if your modem was broken, you should have called UPC who would have replaced it for free, because it is owned by them, not by you. Second, if you have bought a UPC modem then you have bought stolen goods, as UPC modems are UPC property and whoever sold it to you basically stole it. Third, you can not just connect a modem and think it will just work, it has to be provisioned on the headend, the provisioning is based on the modem's MAC address.

^ This.

Call UPC and do it right.

phishcakes · 11-09-2012 2:10pm

ED E wrote: »

^ This.

Call UPC and do it right.

Yeah il do that, i got it off a cousin, i tried to get a new modem off upc before and they tried to charge me for it.

phishcakes · 11-09-2012 4:41pm

ED E wrote: »

^ This.

Call UPC and do it right.

Rang up earlier and they wouldnt provision it. b******s!

maximoose · 11-09-2012 4:52pm

phishcakes wrote: »

Yeah il do that, i got it off a cousin, i tried to get a new modem off upc before and they tried to charge me for it.

No you didn't, you bought it from me, here :pac:

If there's no way to work around it and UPC won't set it up I'll refund you no problem

ED E · 11-09-2012 6:04pm

You have to pay UPC the installation fee and they'll post you a provisioned one. No two ways about it. Simple as.

blaz · 11-09-2012 7:38pm

maximoose wrote: »

No you didn't, you bought it from me, here :pac:

If there's no way to work around it and UPC won't set it up I'll refund you no problem

Why did you try to sell something that you do not own on Adverts?

maximoose · 11-09-2012 8:48pm

blaz wrote: »

Why did you try to sell something that you do not own on Adverts?

Ah give over

I've had it a year since they gave me a new one, have had four UPC technicians in my house since who have refused to take it saying "it's no interest to me boss, do what you like with it", made three phone calls to them asking them to take it and plenty of empty promises of a courier calling for it. They don't want it, I don't want it. I'm refunding phishcakes and told him to do whatever he wants with it.

New UPC Cisco epc2425 not working

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