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New Broadband customer - quick question re technician call out

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  • 13-09-2012 3:49pm
    #1
    Atomic Pineapple
    Registered Users Posts: 18,272 ✭✭✭✭


    Hi there,

    I've just purchased an Eircom broadband bundle, I today received an email stating the date a technician will call out to me and that would be in the evening (PM). On the date given no one will be at the apartment until around 7pm. So I was wondering what time frame technicians work within before I call to rearrange?

    Do technicians work to a strict finish time of 6pm or can I ring up and request the call out to be after 7pm?


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    draffodx wrote: »
    Hi there,

    I've just purchased an Eircom broadband bundle, I today received an email stating the date a technician will call out to me and that would be in the evening (PM). On the date given no one will be at the apartment until around 7pm. So I was wondering what time frame technicians work within before I call to rearrange?

    Do technicians work to a strict finish time of 6pm or can I ring up and request the call out to be after 7pm?

    Hi draffodx,

    The new connection / installation time-frames are in two time blocks 9am - 1PM or 1PM - 6PM. Monday - Friday, Appointments are not scheduled any later than that I'm afraid.

    You will receive a confirmation text / call before the engineer calls out.

    If you want to PM me with your details I can track the progress for you.

    Thanks, Mark


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    #3
    Atomic Pineapple
    Registered Users Posts: 18,272 ✭✭✭✭Atomic Pineapple


    Hi Mark,

    Thanks for that, no it's no problem, I presume it'll be just a case of ringing 1901 and rescheduling it to a Friday when someone will be present at the apartment?


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    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    draffodx wrote: »
    Hi Mark,

    Thanks for that, no it's no problem, I presume it'll be just a case of ringing 1901 and rescheduling it to a Friday when someone will be present at the apartment?


    Hi draffodx,

    Yes 1901 can you arrange a new appointment they are open until 8pm This evening.

    Thanks, Mark


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    #5
    Atomic Pineapple
    Registered Users Posts: 18,272 ✭✭✭✭Atomic Pineapple


    Hi Mark,

    I have contacted Eircom through 1901 and was told I would be contacted with an update but I never received an update. The date for the technician call out is tomorrow so I don't want the technician to waste their time calling out as no one will be there?

    If I pm you my account number would you be able to get an update on this? And possibly move the date to either next Friday or the Monday after?


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    #6
    Atomic Pineapple
    Registered Users Posts: 18,272 ✭✭✭✭Atomic Pineapple


    Bump, can any Eircom reps help with this? Not getting any joy via 1901!


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    #7
    Atomic Pineapple
    Registered Users Posts: 18,272 ✭✭✭✭Atomic Pineapple


    Tuesday bump! I managed to get through to 1901 last night but again no joy in any actual confirmation that the date has been changed to a date that suits.


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    #8
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    draffodx wrote: »
    Tuesday bump! I managed to get through to 1901 last night but again no joy in any actual confirmation that the date has been changed to a date that suits.


    Hi draffodx

    Can you PM me your account number and I can get look into the appointment for you?

    Thanks
    Linda

    (logged in as Ant)


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