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Internet cutting off when receiving/making calls

  • 13-09-2012 4:46pm
    #1
    the_monkey
    Closed Accounts Posts: 6,556 ✭✭✭


    Hi,
    we just changed addresses and kept the same ISP.

    Internet is find speedwise except it will cut off for about 2 mins
    when we receive a call or make one.

    It will come back - even if the call is still ongoing - but maybe at around 7 Mbps.... usually getting 14 Mbps ...

    Nothing has changed apart from our address, we informed the ISP of our address change and we kept the same number.

    Is this a line issue ?

    I will call customer "tech support" but want to put it off as long as possible cos they are as useful as tits on a boar.


Comments

  • #2
    arch_stanton
    Registered Users, Registered Users 2 Posts: 619 ✭✭✭arch_stanton


    Did you add the little filter dongle to your phone cable when you hooked it up to the socket in the wall? That should keep the phone from interfering with the ADSL signal


  • #3
    the_monkey
    Closed Accounts Posts: 6,556 ✭✭✭the_monkey


    yes ... :

    7982858893_222ceef857_c.jpg


  • #4
    giggsirish
    Registered Users, Registered Users 2 Posts: 220 ✭✭giggsirish


    hi the_monkey. That just looks like a splitter. The filter would have come in the box with router and looks more like below

    http://cpc.farnell.com/1/1/52114-adsl-broadband-filter-44501000-commtel.html

    Does it have phone written on one side and DSL on the other?


  • #5
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    That's a double-adaptor, not a filter.

    Are you in Spain?

    Telefonica usually sends out a double adaptor + bunch of simple in-line filters rather than a splitter.

    You need to plug the double adaptor into the phone socket on the wall (as already done)

    Plug a filter into one side + your phone into the filter.
    Then plug your modem directly into the double adaptor.


  • #6
    the_monkey
    Closed Accounts Posts: 6,556 ✭✭✭the_monkey


    nice one ! , works now !!

    Yeah reason it worked in other place was we had the phone in another jack ....

    ok cheers


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  • #7
    Solair
    Closed Accounts Posts: 7,230 ✭✭✭Solair


    the_monkey wrote: »
    nice one ! , works now !!

    Yeah reason it worked in other place was we had the phone in another jack ....

    ok cheers

    ¡¡ bien hecho !!

    BTW: Telefonica's setup's very very similar to Irish or US / Canadian wiring. So, in general any Irish phones, DSL modems, filters, splitters, double-adaptors etc etc work without a hitch in España.


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