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Question re moving away from a supplier to Electric Ireland

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  • 18-09-2012 11:20am
    #1
    vicwatson
    Registered Users Posts: 28,403 ✭✭✭✭


    On the Pat Kenny show this a.m. -

    Someone that texted in said that it's not easy to switch as when they tried from Airtricity to Electric Ireland they had to pay €8.50, set up a new account and wait 13 months??

    Did I hear that right ?


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    #2
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi vicwatson,

    There are no fees for switching electricity/gas providers (unless the property in question needs to be reconnected), and the customer is switched over within 20 working days.

    It's actually a very straightforward process - customers can switch online here, call 1850 30 50 90, or we can arrange a callback if they provide their contact details.
    vicwatson wrote:
    when they tried from Airtricity to Electric Ireland they had to pay €8.50, set up a new account and wait 13 months??

    I'm at a bit of a loss to explain this one. Perhaps the texter was referring to the length of time it takes to have a security deposit refunded (which is actually 14 months/6 clear bills, and is not a requirement if you pay via direct debit). The €8.50 charge I cannot account for, unless it was outstanding from a time when the customer did have an account with us.

    If you have any other questions I'll be happy to help.

    Thanks,

    David.


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