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Current rates accurate on website based on planned increases?

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  • 19-09-2012 5:41pm
    #1
    ScottSF
    Registered Users Posts: 380 ✭✭


    Several news stories talked about approved rate increases for both electricity and gas, not just at Electric Ireland but Bord Gais as well.

    Are the rates posted on your website updated to include the increase? There is no date listed on this page that I could find.

    https://www.electricireland.ie/switchchange/pricePlanElec.htm

    It would be extremely helpful if you listed something along the lines of "Rates effective as of xx/xx/xx".


Comments

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    #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi ScottSF,

    1st October is the date from which this is effective.

    More details here.

    Regards,
    Una


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    #3
    ScottSF
    Registered Users Posts: 380 ✭✭ScottSF


    Thanks for the super prompt reply.

    So my follow up question is, with the rate increase do you have any idea if there will still be a 6% (or so) savings by switching to Electric Ireland for gas too (for existing electric customers)? I was offered this discount but with the rates on the move upward (unfortunately for all) it becomes difficult to compare.


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    #4
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi again ScottSF,

    Yes, with that price plan there is a 4% (for direct debit) and 2% (for online billing) discount applicable to units used, irrespective of the price change. For an electricity/gas account, these discounts apply to each fuel, plus there is also a Dual Fuel discount of 3% which the customer can have applied to whichever fuel they prefer (note: this cannot be changed to the other fuel down the line).

    Regards,
    Una


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    #5
    ScottSF
    Registered Users Posts: 380 ✭✭ScottSF


    Wonderful! Thanks for following up with helpful detailed information about the discounts at Electric Ireland. I'm glad that you are using Boards.ie to communicate with your customers. I prefer this over calling.


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    #6
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    No problem at all Scott - thanks for the kind words. :)

    If you require any further assistance, we're here 8am to 6pm Monday to Friday. Or drop us a private message if you wish.

    All the best,
    Una


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    #7
    iceteabar
    Registered Users Posts: 7 ✭iceteabar


    Do standing charges increase by 5.9% too?


  • Options
    #8
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi iceteabar,

    The 5.9% figure is the percentage overall increase, which includes the PSO Levy. The increase in standing charges is closer to 5% (4.9 approx).

    In the case of the standing charge for domestic urban customers with a standard 24hr meter, the increase is as follows: €0.2893 per day to €0.3036 (excl. VAT), or €0.3284 to €0.3446 (incl. VAT). The rates as quoted in our priceplans on our website will be updated on October 1st.

    Hope this helps.

    Thanks,

    David.


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