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Cancel Winback/ broadband

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  • 21-09-2012 10:05am
    #1
    Solidchrome
    Closed Accounts Posts: 98 ✭✭


    Hi All

    We had an eircom salesperson around who persuaded us to sign a couple of contracts. As we are still in the seven day cooling off period, as stated on the back of the contracts, so we would like to cancel these.

    I phoned 1800 242717 who told me they had no details of these and to phone back on Monday which will be day six for us. However, according to the contract, I have to cancel these by day seven so I would like to cancel by registered letter today.

    Does anyone know the postal address of where to send my cancellations please?

    Many thanks


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Solidchrome wrote: »
    Hi All

    We had an eircom salesperson around who persuaded us to sign a couple of contracts. As we are still in the seven day cooling off period, as stated on the back of the contracts, so we would like to cancel these.

    I phoned 1800 242717 who told me they had no details of these and to phone back on Monday which will be day six for us. However, according to the contract, I have to cancel these by day seven so I would like to cancel by registered letter today.

    Does anyone know the postal address of where to send my cancellations please?

    Many thanks


    Hi Solidchrome,

    Can you PM me with your tel no / eircom account number. As well as the package price the agent sold to you (agents name if possible) and I will look into it for you.

    Thanks, Mark


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    #3
    Solidchrome
    Closed Accounts Posts: 98 ✭✭Solidchrome


    Done- thanks.


  • Options
    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Solidchrome wrote: »
    Done- thanks.


    Hi solidchrome,

    Apologies for the delay in getting back to you. I got your PM & I am chasing the issue up with a manager in our feet on the street department.

    It may be early next week before I get back to you.

    Thanks, Mark


  • Options
    #5
    Solidchrome
    Closed Accounts Posts: 98 ✭✭Solidchrome


    Thanks Mark. In the mean time I'll send the letter to 1, Heuston South Quarter St John's Road Dublin 8. Letter has to go today or I will then be out of my seven day cooling off period.

    Regards


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    #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Solidchrome wrote: »
    Thanks Mark. In the mean time I'll send the letter to 1, Heuston South Quarter St John's Road Dublin 8. Letter has to go today or I will then be out of my seven day cooling off period.

    Regards

    Hi Solidchrome,

    Sorry just following on from my PM the UAN is the account number with your existing provider.

    Thanks, Mark


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    #7
    Solidchrome
    Closed Accounts Posts: 98 ✭✭Solidchrome


    Thanks Mark

    Just sent PM.

    Regards


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    #8
    Solidchrome
    Closed Accounts Posts: 98 ✭✭Solidchrome


    Hi Mark

    Any news on this?

    Regards


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    #9
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Solidchrome wrote: »
    Hi Mark

    Any news on this?

    Regards

    Hi Solidchrome,

    I checked again today and the transfer order to transfer back to eircom has still not hit our system.

    Do you still have a copy of the order form the agent left?

    Thanks, Mark


  • Options
    #10
    Solidchrome
    Closed Accounts Posts: 98 ✭✭Solidchrome


    Hi Mark

    Just phoned Eircom(cancellations) who confirmed the same thing and have taken a record of my query using my phone number as reference. Looks like the contracts have not been submitted after all so hopefully I wont get a bill in the future.

    Thanks for your help.
    solidchrome


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    #11
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Solidchrome wrote: »
    Hi Mark

    Just phoned Eircom(cancellations) who confirmed the same thing and have taken a record of my query using my phone number as reference. Looks like the contracts have not been submitted after all so hopefully I wont get a bill in the future.

    Thanks for your help.
    solidchrome

    Hi solidchrome.

    The order may not been submitted as yet however it is a possibility that it may still be issued. So in order to make certain this in not going to be the case. If I send you our e-mail address. Would you be able to scan your copy of the agreement and e-mail it to me?

    Thanks, Mark


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    #12
    Solidchrome
    Closed Accounts Posts: 98 ✭✭Solidchrome


    No problem- thanks again mark.


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    #13
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Solidchrome wrote: »
    No problem- thanks again mark.


    Hi,

    I PM you our e-mail address if you would like to send that on.

    Thanks, Mark


  • Options
    #14
    Solidchrome
    Closed Accounts Posts: 98 ✭✭Solidchrome


    Done.

    Many thanks Mark.


  • Options
    #15
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Chromosome wrote: »
    Done.

    Many thanks Mark.

    Hi Chromosome,

    I got your e-mail thanks. I am going to check with the winback team for our door to door agents and insure it will not be processed.

    Thanks, Mark


  • Options
    #16
    Solidchrome
    Closed Accounts Posts: 98 ✭✭Solidchrome


    Top man- thanks for all your help Mark.

    Regards
    solidchrome (Chromosome)


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    #17
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Solidchrome wrote: »
    Top man- thanks for all your help Mark.

    Regards
    solidchrome (Chromosome)

    Hi Solidchrome,

    I have received confirmation from the winback team.

    "This is now cancelled"

    Thanks for sending on the details.

    Mark


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