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What is the changeover period for Eircom Broadband?

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  • 21-09-2012 3:38pm
    #1
    forestman
    Registered Users Posts: 139 ✭✭


    Hi all,

    Apologies if this has been asked before. I am in the process of transferring back to eircom and have received an e-mail to say that the calls have been transferred over and that broadband transfer will happen within 10 working days. Last night, my broadband went down and the internet light is on red. I presume this is due to changeover but I'm wondering how long before I'm up and running again?

    Thanks


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    #2
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    forestman wrote: »
    Hi all,

    Apologies if this has been asked before. I am in the process of transferring back to eircom and have received an e-mail to say that the calls have been transferred over and that broadband transfer will happen within 10 working days. Last night, my broadband went down and the internet light is on red. I presume this is due to changeover but I'm wondering how long before I'm up and running again?

    Thanks


    Hi forestman

    The broadband transfer can take up to 24 hours,I have checked your account and I can see that your broadband has now been transferred and completed today. You might need to reset your modem by following the below steps.

    eircom Basic Modem Configuration /Setup

    Username: eircom@eircom.net
    Password: broadband1
    Encapsulation: PPPoE
    Multiplexing: LLC Based
    VPI: 8
    VCI: 35

    Let me know how it goes,

    Thanks
    Linda.


  • Options
    #3
    forestman
    Registered Users Posts: 139 ✭✭forestman


    Cheers Ant. Great news, I'll check that tonight. I had also requested a new modem, any word on that can you see?


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    #4
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    forestman wrote: »
    Cheers Ant. Great news, I'll check that tonight. I had also requested a new modem, any word on that can you see?

    Hi forestman

    As the broadband transfer order has completed, I can see your modem has been requested also and should be delivered to you early next. In the meantime you should be able to access the internet using your existing modem with the eircom settings.

    Thanks
    Linda


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