ULCER Bank - Are they at it again? Customer notice (really a warning)

csi vegas

I just logged on and the below message is what I was confronted with:


Service Information

**NEW**

On Sunday 23 September 2012, due to planned systems updates, our Online, Mobile and Telephone banking services will be unavailable between 2am and 6am. We apologise for any inconvenience caused. Withdrawals can still be made via an ATM, and point of sale transactions are unaffected.

Please select this box to acknowledge this notice.



Although I logged on from the legitimate link I have saved on my computer, I still would not tick this box. Much too paranoid.

What surprises me is that I could even copy and paste the above message - I know there are some websites (albeit fashion/beauty/music) that won't even allow for the copying of their wording - why the hell, after all that's already happened, do Ulster Bank not have some scripting protection in place?

ALSO - after going through the various stages of log-in, I noticed that the pages were not in 'secure' mode - the green padlock in my Menu Bar did not appear after the second stage of my log-in, in fact it was white (as for sites with no password-protected mode) :eek:

AND after each stage I was met with a blank screen for more than 10 seconds before the next stage of log-in would appear and again NOT WITH THE GREEN PADLOCK IN THE MENU BAR.

What the HELL are they playing at now? MY MONEY? :mad:

3ndahalfof6

Well at least you picked the perfect forum to post it.

Fukuyama

Ulster Bank are a good bank with the best customer service.

So they ****ed up. Big deal.

I was on the other side of the world when it happened and was fecked for a few days until family helped me out. I forgive and forget.

Do you know why? Because they're a private institution.

Go elsewhere with your sense of entitlement. :mad:

Cee-Jay-Cee

If its merely a notice then why on earth would you need to acknowledge it. It's a scam. Delete the link you used and retype the URL again.

Me_Grapes

Bonjela is really good for those Ulcers I hear.

megaten

They're just notifying you that it's going to be down for maintenance for a few hours.

csi vegas

CJC999 wrote: »

If its merely a notice then why on earth would you need to acknowledge it. It's a scam. Delete the link you used and retype the URL again.

I agree. Maybe they're aware of another attack, haven't/won't make it public until they absolutely have to and are making a crude attempt at self-preservation in the event of pending negative publicity and can this time say 'oh well, at least our customers were aware and prepared this time'
or something :mad:

Mena

Jaysus break out the freekin tin foil hats.

1. Every system notice from UB online has to be acknowledged.

2. Servers need maintenance. Get over it.

csi vegas

Me_Grapes wrote: »

Bonjela is really good for those Ulcers I hear.

I entitled the thread 'ulcer' deliberately my friend :P if you were an affected customer you might actually have some...

3ndahalfof6

Mena wrote: »

Jaysus break out the freekin tin foil hats.

1. Every system notice from UB online has to be acknowledged.

2. Servers need maintenance. Get over it.

3. They don't give a flying fook.

charlemont

They have had the warning about a shut down up for ages. No big deal.

csi vegas

Mena wrote: »

Every system notice from UB online has to be acknowledged

Never had to tick any box before to acknlowledge one.

Would a padlocked, secure-mode suddenly disappearing after you submit your customer number and PIN not freak you out?

krudler

and? their servers are down for 4 hours on a sunday night, big whoop happens all the time with services, thats why they do it at unsociable hours.

Outkast_IRE

csi vegas wrote: »

Never had to tick any box before to acknlowledge one.

Would a padlocked, secure-mode suddenly disappearing after you submit your customer number and PIN not freak you out?

Actually you do , its their new way of confirming that you know theres a system outage ahead therefor stopping complaints in its tracks.

3ndahalfof6

krudler wrote: »

and? their servers are down for 4 hours on a sunday night, big whoop happens all the time with services, thats why they do it at unsociable hours.

pure bastards.

mikemac1

I remember a time when boards.ie went down around 4:30 am or so every night
Giving the hamster a break

I don't think this happens anymore

TouchingVirus

Try logging into AIB on pretty much any night from about 3am-5am - An error box shows up Ref 2033; aka the system is down.

Boards.ie: Danny

mikemac1 wrote: »

I remember a time when boards.ie went down around 4:30 am or so every night
Giving the hamster a break

I don't think this happens anyway

We moved up in the world, with more than one database server and replication we can take one hamster wheel out of the loop for maintenance while the other wheels keep spinning, we all know 4am boards is the best boards :pac:

Danny

csi vegas

csi vegas wrote: »

Never had to tick any box before to acknlowledge one

Outkast_IRE wrote: »

Actually you do , its their new way of confirming that you know theres a system outage ahead therefor stopping complaints in its tracks.

New being the operative word, my point being that this 'tick the box' business was never in place previous to the June attacks.

What say you of the disappearing secure-mode padlock after log-in?

Fizzlesque

csi vegas wrote: »

New being the operative word, my point being that this 'tick the box' business was never in place previous to the June attacks.

That 'tick the box' business was in place before the June problems. Not as often as it seems to be lately, but I've had to tick the box to acknowledge notices before. It's nothing to be concerned about - it's not a scam.

Outkast_IRE

csi vegas wrote: »

New being the operative word, my point being that this 'tick the box' business was never in place previous to the June attacks.

What say you of the disappearing secure-mode padlock after log-in?

I say that secure mode is only an added precaution when typing passwords etc. the page it leads onto is a https page anyway.

Seaneh

I have often, often had to click a box to acknowledge server notices when logging into the UB website since joining over 3 years ago.

optimistic_

csi vegas wrote: »

csi vegas wrote: »

Never had to tick any box before to acknlowledge one

Outkast_IRE wrote: »

Actually you do , its their new way of confirming that you know theres a system outage ahead therefor stopping complaints in its tracks.

New being the operative word, my point being that this 'tick the box' business was never in place previous to the June attacks.

What say you of the disappearing secure-mode padlock after log-in?

Attacks?
Source or proof please.

Seaneh

Yeah, what attack in June?

they had a server failure, they weren't attacked.

Paranoid or what op.

humbert

If you were computer literate you could copy and paste from any site. Preventing you is absolutely no indication of security.

If you were at all observant you'd have noticed many many of these notices before. You must tick the box to make sure you have actually noticed the notice, as much as anything, which you have clearly demonstrated a need for.

Pages which do not provided personal information do not need to be sent over a secure connection.

I've never known a blank webpage to appear between steps, I strongly suspect the problem is at your end.

Logical_Bear

csi vegas wrote: »

Maybe they're aware of another attack

it wasnt an attack for a start.change bank if it p1ssed you off that much ffs.

ive been with them 20+ years and this was the first time there was any hassle with them.It was a bit inconvient to go in with a payslip to get cash out but it was only for 2 weeks.

EDIT:beaten to it by the posters above.think the OP is clueless to what happened originaly or cant read the multiple articles printed in the papers and online

whirlpool

csi vegas wrote: »

Never had to tick any box before to acknlowledge one.

If that is the truth, then you've been using the wrong website, probably as part of some scam.

csi vegas

Logical_Bear wrote: »

it wasnt an attack for a start.change bank if it p1ssed you off that much ffs.

ive been with them 20+ years and this was the first time there was any hassle with them.It was a bit inconvient to go in with a payslip to get cash out but it was only for 2 weeks.

EDIT:beaten to it by the posters above.think the OP is clueless to what happened originaly or cant read the multiple articles printed in the papers and online

It wasn't.

(space space) Change

I've

(space space) It...inconvenient

(space space) Think...originally...can't...

Who's that who can't read (or spell coincidentally)?

Grammatical literacy advocate 1: Wannabe smartass: 0

csi vegas

humbert wrote: »

If you were computer literate you could copy and paste from any site. Preventing you is absolutely no indication of security.

If you were at all observant you'd have noticed many many of these notices before. You must tick the box to make sure you have actually noticed the notice, as much as anything, which you have clearly demonstrated a need for.

Pages which do not provided personal information do not need to be sent over a secure connection.

I've never known a blank webpage to appear between steps, I strongly suspect the problem is at your end.

If you were literate, if you were at all observant, you'd have noticed that you used the conjunction 'provided' instead of the verb 'provide' in your sentence Ha!

Slunk

Seems someones losing so been a smartass about grammar. You were wrong. Admit it and move on. Your making yourself look silly now

humbert

csi vegas wrote: »

If you were literate, if you were at all observant, you'd have noticed that you used the conjunction 'provided' instead of the verb 'provide' in your sentence Ha!

I think I speak for everyone when I say you've won back our respect.

csi vegas

Slunk wrote: »

Seems someones losing so been a smartass about grammar. You were wrong. Admit it and move on. Your making yourself look silly now

Just bored.

Losing? I've acquired reasonable answers, cheap insults towards my post/intelligence were optional and I'm bored

Grammar? Don't you start me up again...

againstthetide

csi vegas wrote: »

If you were literate, if you were at all observant, you'd have noticed that you used the conjunction 'provided' instead of the verb 'provide' in your sentence Ha!

Well played sir you have won this round of "Deflect the spotlight"
Collect youre prize at the d'oor

csi vegas

humbert wrote: »

I think I speak for everyone when I say you've won back our respect.

I really do hope you mean this! I really do! It would mean so much to me, really!

csi vegas

againstthetide wrote: »

Well played sir you have won this round of "Deflect the spotlight"
Collect youre prize at the d'oor

I am MADAM btw :P

People please stop winding me up with deliberate gramatical errors

againstthetide

My apologie's Madam
I shall have myself disciplined; at once.

I would be more worried about sites not going down for maintenance to be honest.
Do they mention if it's the website or the system going down?
InJune it was a failed update to the batch payment processing mainframe. I am sure that they have learned from the last error and now know how to properly roll back a failed update.

Milk & Honey

csi vegas wrote: »

If you were literate, if you were at all observant, you'd have noticed that you used the conjunction 'provided' instead of the verb 'provide' in your sentence Ha!

Provided is the past tense of provide so still a verb. A conjunction joins what would otherwise be two distinct sentences. Provided is not a conjunction.

csi vegas

againstthetide wrote: »

My apologie's Madam
I shall have myself disciplined; at once.

I would be more worried about sites not going down for maintenance to be honest.
Do they mention if it's the website or the system going down?
InJune it was a failed update to the batch payment processing mainframe. I am sure that they have learned from the last error and now know how to properly roll back a failed update.

I've just logged on to their site. At each stage of log-in, the green 'secure mode' has appeared on my Menu Bar.

It is reassuring, I can tell you, because it wasn't there Saturday, it kept disappearing along with my actual screen image, which was frightening , as though the site was duplicate (even though I opened my saved link of Ulster Bank).

They stated it was the system going down, the exact notice is on my first post. The system going down (albeit for an 'update') is still more of a worry than their site itself going offline.

I was just very wary of the blank screen after I entered my details and this 'tick the box' business (keylogger, trojans etc - leading to remote access :eek: ???)

Well anyway for now, my millions are safe.

csi vegas

Milk & Honey wrote: »

Provided is the past tense of provide so still a verb. A conjunction joins what would otherwise be two distinct sentences. Provided is not a conjunction.

http://dictionary.cambridge.org/dictionary/essential-american-english/provided

http://www.macmillandictionary.com/dictionary/british/provided

What was that you were saying?

Also provided is not JUST a past tense conjunction, the word is used also in terms of a present/future condition ie; she will allow him to drive her car provided he has a full driving licence

Milk & Honey

csi vegas wrote: »

http://dictionary.cambridge.org/dictionary/essential-american-english/provided

http://www.macmillandictionary.com/dictionary/british/provided

What was that you were saying?

Also provided is not JUST a past tense conjunction, the word is used also in terms of a present/future condition ie; she will allow him to drive her car provided he has a full driving licence

It wasn't used as a conjunction in the text you complained of.