Reimbursement travel costs from the HSE

chris2008x

Apologies if this is posted in the wrong place and please move it if you can thanks.

The HSE in typical fashion made an error with appointment dates and where I live the public transport sucks and you have to get taxi's before 12pm (appointment was at 11am)

As this was their fault where do I go to get them to reimburse the cost if anyone knows.

thanks

Chris

readytosnap

if this was medical review you get a form from the doc you go see

sandin

afaik, the HSE don't run public transport and simply cannot operate their systems based on a bus timetable. Do you not know anyone with a car?
I sincerely hope they don't refund taxis for all and sundry because an appointment does not suit them.

amdublin

Seriously??

Where do you live? Bangorerris??

Cabaal

I'm curious op, HSE error or not...would you expect the HSE to refund petrol and running costs if you had a car?

As by your logic they should refund costs in any instance where a error has occurred, so I guess if I drive to the HSE I should get refunded petrol and general running upkeep for the car for that journey.

Nonsense
:rolleyes:

Well, they do refund in certain circumstances:

http://www.citizensinformation.ie/en/social_welfare/social_welfare_payments/disability_and_illness/medical_care_scheme.html
Certain travelling expenses usually limited to the cost of public transport.


The Travel2Care scheme is specifically aimed at women who
have a genuine financial difficulty in meeting the costs of
travelling to the Breast Clinic. It will refund the costs of public
transport or an equal amount towards the cost of private
transport

etc

Procrastastudy

Hang on...

We have no idea of the OPs financial situation. If I paid X euro for a taxi from my little village in the ass crack of no where to arrive at hospital to be told 'oh sorry we made an error' I'd want my money back to. It's one thing to pay to get to your appointments quite another to waste time and money over a mix up.

emeldc

I wonder if I cancel a hospital appointment would I be asked to reimburse the HSE. Is it any wonder we're in the mire.

dudara

Posters - please keep your posts on topic and stay helpful.

dudara

d9oiu2wk07blr5

bluewolf wrote: »

Well, they do refund in certain circumstances:

http://www.citizensinformation.ie/en/social_welfare/social_welfare_payments/disability_and_illness/medical_care_scheme.html
Certain travelling expenses usually limited to the cost of public transport.

That scheme is only applicable to persons who are needing treatment as a result of an occupational accident. It is administered by the Dept. of Social Protection and the refund of travel expenses includes the cost of mileage, public transport, toll, parking and taxi fares (but taxi fees are only reimbursed in certain circumstances).

bluewolf wrote: »

The Travel2Care scheme is specifically aimed at women who have a genuine financial difficulty in meeting the costs of
travelling to the Breast Clinic. It will refund the costs of public
transport or an equal amount towards the cost of private
transport

etc

http://www.hse.ie/eng/services/Find_a_Service/National_Cancer_Control_Programme/Patient_Public_Information/Information_for_New_Patients.html

Miller Disgusting Jaguar

Miller Disgusting Jaguar wrote: »

That scheme is only applicable to persons who are needing treatment as a result of an occupational accident.

Yes, I said "in certain circumstances". We don't know the OP, so the whole thing isn't that off the wall.

d9oiu2wk07blr5

bluewolf wrote: »

Yes, I said "in certain circumstances". We don't know the OP, so the whole thing isn't that off the wall.

Like you say, the OP didn't elaborate on the circumstances behind requiring treatment and these schemes do exist which means that qualifying persons do have a legitimate right to claim these expenses. The scope of the occupational injuries scheme also includes the refund of transport costs for treatment abroad.

ejmaztec

Doesn't the HSE have a selection of drivers who get called on when a patient has to travel long distances to hospitals, and only because those requiring it are on the poverty level?

Ireland seems to have a long history of under-equipped and under-funded local hospitals where patients have to travel to Cork or Dublin for treatment etc..

My wife has to drive a monthly round trip of almost 200 miles for the privilege of going to Cork University Hospital because even the local general hospital hasn't got the facilities. ... and then there are other people who have to trek up to Dublin for check-ups etc.., forking out for a 400 mile round trip and accommodation. Neither my wife nor these other people get a cent for this, and I don't think anyone's even tried claiming for it.

Long-distance health treatment was still the norm during the height of the boom, and it will continue because there are no funds for any alternative.

chris2008x

They made a mistake on the appointment card they sent me with the appointment date/time on it. Awaiting an acknowledgement of my email from the complaints officer. I explained to the receptionist I had just spent a lot of money travelling there. She wasn't interested and just kept telling me I was wrong until I pulled out the appointment card and showed her. I then asked for a complaint form because of her attitude and she refused to give me one. I went to the main reception desk then and asked that receptionist for a complaint form she said they had none. So I asked her to get the manager she just sat there wouldn't even contact him/her.

I see the usual (disgruntled admin staff of the HSE started posting on here?) Either these people work for the HSE or they must agree with the way this health service is run former Mary Harney now James Reilly fan boys. Lets see we have adults/children being admitted and getting the wrong operations, misdiagnosis of women with breast cancer, kids dying from drug/alcohol abuse in state care, closures of A&E departments in a number of general hospitals causing deaths which were easily avoidable (A man from Ennis died in an ambulance after having a heart attack because Nenagh and Ennis A&E departments were closed, report found the man had a greater chance of survival if he was brought to either A&E). Its indefensible.

dudara

chris2008x wrote: »

I see the usual (disgruntled admin staff of the HSE started posting on here?) Either these people work for the HSE or they must agree with the way this health service is run former Mary Harney now James Reilly fan boys. Lets see we have adults/children being admitted and getting the wrong operations, misdiagnosis of women with breast cancer, kids dying from drug/alcohol abuse in state care, closures of A&E departments in a number of general hospitals causing deaths which were easily avoidable (A man from Ennis died in an ambulance after having a heart attack because Nenagh and Ennis A&E departments were closed, report found the man had a greater chance of survival if he was brought to either A&E). Its indefensible.

Don't drag politics into this - focus on your issue. You won't also win any friends by accusing everyone who disagrees with you of working for the HSE.

dudara

Miaireland

There is a section on the HSE website that lets you make a complaint if you so wish. To be honest I doubt you will have much luck getting a refund of your travel expenses but you could try writing a calm, polite letter to the Managing Director of the Hospital you attended explaining your situation.

Miaireland

Sorry you also could send a copy of the letter to the Central Appointment section of the hospial. It is them who send out appointment dates and times rather than the receptionist you meet (in most public appointments anyway). It probably wouldn't help you get a refund but it might get them to be more careful to send the right details to patients.

Rodin

ejmaztec wrote: »

Doesn't the HSE have a selection of drivers who get called on when a patient has to travel long distances to hospitals, and only because those requiring it are on the poverty level?

Ireland seems to have a long history of under-equipped and under-funded local hospitals where patients have to travel to Cork or Dublin for treatment etc..

My wife has to drive a monthly round trip of almost 200 miles for the privilege of going to Cork University Hospital because even the local general hospital hasn't got the facilities. ... and then there are other people who have to trek up to Dublin for check-ups etc.., forking out for a 400 mile round trip and accommodation. Neither my wife nor these other people get a cent for this, and I don't think anyone's even tried claiming for it.

Long-distance health treatment was still the norm during the height of the boom, and it will continue because there are no funds for any alternative.

Patients can't expect to have specialist facilities within a few miles of everyone's front door. Part of the problem with the health service in the country was that specialist services were in too many places. They should be concentrated in a few places. This improves the quality.

ejmaztec

Rodin wrote: »

Patients can't expect to have specialist facilities within a few miles of everyone's front door. Part of the problem with the health service in the country was that specialist services were in too many places. They should be concentrated in a few places. This improves the quality.

I don't think they ever were in too many places, because people having to travel long distances for treatment has been going on for decades. A neighbour of my late granny was regularly on the train from Kerry to Dublin in the 50s and 60s for cardiac check-ups. Ther trauma of the the trips probably worsened the situation.