Unable to get eMobile phone unlocked

WestWicklow1

I am coming here after over a month of frustration on emobile's forum where I have been fobbed off for too long.

I simply want a phone unlocked where the term of the contract has expired. Here is the history of my request....

On 22-08-2012 emobile said....
I have sent off a request for the unlocking code for the phone. This can take up to 10 days to receive.
On 06-09-2012 emobile said....
I will chase it up for you and see if the code is available as of yet.
On 10-09-2012 emobile said....
I have not received any confirmation on this as of yet and I am currently chasing it up for you.
On 18-09-2012 emobile said....
I understand that there is a delay and I have passed your details on to my manager who is following this up.

Can any emobile representative here on boards get this done for me?

JaTochNietDan

If it's an Android phone you could root it and unlock it fairly easily yourself.

eMobile: Tony

WestWicklow1 wrote: »

I am coming here after over a month of frustration on emobile's forum where I have been fobbed off for too long.

I simply want a phone unlocked where the term of the contract has expired. Here is the history of my request....

On 22-08-2012 emobile said....
I have sent off a request for the unlocking code for the phone. This can take up to 10 days to receive.
On 06-09-2012 emobile said....
I will chase it up for you and see if the code is available as of yet.
On 10-09-2012 emobile said....
I have not received any confirmation on this as of yet and I am currently chasing it up for you.
On 18-09-2012 emobile said....
I understand that there is a delay and I have passed your details on to my manager who is following this up.

Can any emobile representative here on boards get this done for me?

Hi WestWicklow1,

Sorry to hear you are having issues getting your phone unlocked.

Could you PM your mobile number pin imei and make and model of your phone and I will check this out for you.

Tony

WestWicklow1

PM sent.

WestWicklow1

Tony, do you have any word on this?

WestWicklow1

Tony, an answer to my last question would be appreciated.

WestWicklow1

Can any eircom rep answer this please?

@Linda, you're active right now. Can you answer it please?

eMobile: Tony

WestWicklow1 wrote: »

Can any eircom rep answer this please?

@Linda, you're active right now. Can you answer it please?

Hi WestWicklow1,

Apologies for the delay.

I have responded to your PM. Could you advise. Once I receive this information I will process your request.

Tony

WestWicklow1

PM sent.

WestWicklow1

Tony, what is happening with this please?

eMobile: Tony

WestWicklow1 wrote: »

Tony, what is happening with this please?

Hi WestWicklow1,

I am getting this investigated at the moment. As I advised in the OM I am waiting on an update from Samsung in regard to obtaining the network unlocking code. Once I get an update I will advise.

Tony

quad_red

Could I get a similar issue investigated please?

Have a Sony Xperia Arc S.

Have called Emobile support at least three times over the last few months.

Every time I'm told the same thing after I give the details, IMEI etc. wait ten days and it shall come through.

Nothing.

Last time (approximately two weeks ago) I was told that because nothing was coming up in their system, the handset itself must have been unlocked.

It's not - I just tested an O2 and a Vodafone sim and I got the 'Sim Network Unlock Pin' error message.

Can someone help me here?

WestWicklow1

Tony,

Has Samsung replied to you at any time?
Are they ignoring you?

WestWicklow1

@quad_red - If you ever get your phone unlocked by eMobile will you let me know please? Likewise I will keep this thread updated on the lack of progress.

quad_red

I have to say - emobile are a bunch of clowns thus far.

I talked to them today. And, ONCE AGAIN, they have no record of me having requested any bloody unlocking code from them.

The guy I spoke to said I needed to register the phone on my account on the meteor website. I said I was an emobile customer. Then he got confused, put me on hold and came back and said I should 'definitely try the emobile website'.

Now, to emphasize, I called emobile customer care.

So I tried to log into the emobile website and it's down.

I'm also having problems with dropped calls and data access (on my iphone).

My bill is up next month and they can go to hell if they think I'm signing a new contract with service like this.

eMobile: Tony

quad_red wrote: »

Could I get a similar issue investigated please?

Have a Sony Xperia Arc S.

Have called Emobile support at least three times over the last few months.

Every time I'm told the same thing after I give the details, IMEI etc. wait ten days and it shall come through.

Nothing.

Last time (approximately two weeks ago) I was told that because nothing was coming up in their system, the handset itself must have been unlocked.

It's not - I just tested an O2 and a Vodafone sim and I got the 'Sim Network Unlock Pin' error message.

Can someone help me here?

Hi quad_red
There is obviously some confusiopn there. I have seen where unlocking code has been issued but customer unable to unlock. If you PM me your tel and imei number I can at least add clarity here and should be able to resolve issue.
Tony

eMobile: Tony

WestWicklow1 wrote: »

Tony,

Has Samsung replied to you at any time?
Are they ignoring you?

Hi WestWicklow


Apologies for delay and I will certainly post any update from them here as soon as I receive it.
Tony

quad_red

Hi Tony,

PM sent.

One thing - I can't access my account on the emobile website today. Is it down?

Cheers,
Quad

Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Apache/2.2.3 (Red Hat) Server at myaccount.emobile.ie Port 80

WestWicklow1

Tony,

You are avoiding these two questions. Let me ask again....

Has Samsung replied to you at any time?
Are they ignoring you?

eMobile: Tony

quad_red wrote: »

Hi Tony,

PM sent.

One thing - I can't access my account on the emobile website today. Is it down?

Cheers,
Quad

Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Apache/2.2.3 (Red Hat) Server at myaccount.emobile.ie Port 80

Hi quad_red
have your PM thanks.
Yes there was an issue earlier and had been advised that it woud be resolved this afternoon. Apologies for the inconvenience, thi sshould be back soon.
Tony

WestWicklow1

Tony,

You are avoiding these two questions. Let me ask again....

Has Samsung replied to you at any time?
Are they ignoring you?

eMobile: Tony

WestWicklow1 wrote: »

Tony,

You are avoiding these two questions. Let me ask again....

Has Samsung replied to you at any time?
Are they ignoring you?

Hi WestWicklow
apologies if you got the impression that I was avoiding your question. I had replied that I would post as soon as I got any update from Samsung. To this time I have had no reply, however I cannot comment on whether they are ignoring me... I hope that is not the case obviously. I have chased this again and will get back to you.
Tony

WestWicklow1

Ok, so do you expect a reply? Will this thread go on and on and on as it is or will you after some period of time give up asking Samsung.

Tony, it is ludicrous that you have to ask and ask and ask without any response at all.

I'm going to their website to see if I can get a response from them. Can you give me the email address of the person/dept you are trying to get a response from please?

WestWicklow1

Tony,

Have you not been online today?

If you have been, why did you not answer my questions above?

eMobile: Tony

WestWicklow1 wrote: »

Ok, so do you expect a reply? Will this thread go on and on and on as it is or will you after some period of time give up asking Samsung.

Tony, it is ludicrous that you have to ask and ask and ask without any response at all.

I'm going to their website to see if I can get a response from them. Can you give me the email address of the person/dept you are trying to get a response from please?

WestWicklow1 wrote: »

Tony,

Have you not been online today?

If you have been, why did you not answer my questions above?

Hi WestWicklow1,

I understand your frustration in regard to obtaining the unlocking code for your phone. As advised above I have escalated this onto both Samsung and our unlocking code department to provide the unlocking code. As soon as the code is available your son will receive a text message advising that the code has been returned.

Once I get any update I will be in contact with you.

Tony

eMobile: Tony

quad_red wrote: »

I have to say - emobile are a bunch of clowns thus far.

I talked to them today. And, ONCE AGAIN, they have no record of me having requested any bloody unlocking code from them.

The guy I spoke to said I needed to register the phone on my account on the meteor website. I said I was an emobile customer. Then he got confused, put me on hold and came back and said I should 'definitely try the emobile website'.

Now, to emphasize, I called emobile customer care.

So I tried to log into the emobile website and it's down.

I'm also having problems with dropped calls and data access (on my iphone).

My bill is up next month and they can go to hell if they think I'm signing a new contract with service like this.

Hi quad_red,

Apologies for the delay in getting the unlocking code for your phone. I will get this chased up for you and will advise.

Tony

quad_red

eMobile: Tony wrote: »

Hi quad_red,

Apologies for the delay in getting the unlocking code for your phone. I will get this chased up for you and will advise.

Tony

Thanks Tony.

(and sorry about the clowns comment )

WestWicklow1

Interesting thread here....

http://letstalk.emobile.ie/t5/Apple/IPHONE-4S-UNLOCK-EMOBILE-LIES/td-p/5891

Unfortunately it ended without any apparent resolution.

WestWicklow1

Yesterday, I sent an email to Samsung asking why this situation is allowed to happen. It'll be interesting to see if I get any response.

JTMan

WestWicklow1 - Complain to Comreg and link to this thread in your complaint.

eMobile: Tony

WestWicklow1 wrote: »

Yesterday, I sent an email to Samsung asking why this situation is allowed to happen. It'll be interesting to see if I get any response.

Hi WestWicklow1,

I have sent for an update in regard to your request and I have requested for information as to the delay in processing your request. Once I get an update in regard to this I will advise.

Tony