Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Tesco.ie

2»

Comments

  • #52
    Wuggle
    Registered Users, Registered Users 2 Posts: 8 ✭Wuggle


    Thanks for the info on changing the address. I looked at my Aunt's address details and they do, indeed, seem to be totally messed up with the wrong county and a strange number at the end similar to a US zip code! Unfortunately the system will not allow me to change the details because, when I do, it insists that my Aunt lives in a completely different part of Cork to where she lives and I can't change it.

    In the meantime I had an email (was promised a phone call) from someone in Tesco Ireland Customer Services who, it seems, had not read my detailed explanation of the problem I was having and I was really annoyed to read a suggestion that it might be a problem with my Internet connection or PC! This is not the case in any shape or form so I have replied and stated the facts and suggested they get someone to examine the address book issue.

    So my elderly Aunt remains without her weekly shop. Luckily she did have supplies in her freezer and can get a neighbour to get her basics, but I feel this is not the point.if you are going to advertise a service, you need to ensure the service is actually working. A whole week has gone by - longer for some people - and still we are no closer.

    I am considering forwarding my email to Customer Service on to Senior Mansgement at Tesco Ireland as I have found this shocking Customer Service with complete lack of care. I have registered my Aunt's interest in shopping with Superquinn and SuperValu but will have to wait now until they come to her area.

    Really, really disappointed as the service was fine before this.


  • #53
    flower tattoo
    Registered Users, Registered Users 2 Posts: 553 ✭✭✭flower tattoo


    Wuggle wrote: »
    Thanks for the info on changing the address. I looked at my Aunt's address details and they do, indeed, seem to be totally messed up with the wrong county and a strange number at the end similar to a US zip code! Unfortunately the system will not allow me to change the details because, when I do, it insists that my Aunt lives in a completely different part of Cork to where she lives and I can't change it.

    In the meantime I had an email (was promised a phone call) from someone in Tesco Ireland Customer Services who, it seems, had not read my detailed explanation of the problem I was having and I was really annoyed to read a suggestion that it might be a problem with my Internet connection or PC! This is not the case in any shape or form so I have replied and stated the facts and suggested they get someone to examine the address book issue.

    So my elderly Aunt remains without her weekly shop. Luckily she did have supplies in her freezer and can get a neighbour to get her basics, but I feel this is not the point.if you are going to advertise a service, you need to ensure the service is actually working. A whole week has gone by - longer for some people - and still we are no closer.

    I am considering forwarding my email to Customer Service on to Senior Mansgement at Tesco Ireland as I have found this shocking Customer Service with complete lack of care. I have registered my Aunt's interest in shopping with Superquinn and SuperValu but will have to wait now until they come to her area.

    Really, really disappointed as the service was fine before this.


    If you ring c/s they can do it over the phone- mine didn't work first time but I rang back and it was sorted straight away. I'm pretty sure it's a free fone number


  • #54
    Wuggle
    Registered Users, Registered Users 2 Posts: 8 ✭Wuggle


    flower tattoo wrote: »
    If you ring c/s they can do it over the phone- mine didn't work first time but I rang back and it was sorted straight away. I'm pretty sure it's a free fone number

    Thanks - I am calling from abroad. I can't find a number to call them from abroad that works. This is why I was hoping they would ring me!


  • #55
    Naydy
    Registered Users, Registered Users 2 Posts: 189 ✭✭Naydy


    Well, a week later and the order has finally gone through. They've finally a warning put up on the homepage too.


  • #56
    Wuggle
    Registered Users, Registered Users 2 Posts: 8 ✭Wuggle


    Naydy wrote: »
    Well, a week later and the order has finally gone through. They've finally a warning put up on the homepage too.

    Well done-I'm still getting nowhere, unfortunately.

    I think the notice on the homepage could, in part, be down to my fairly frustrated email sent yesterday. I've still had no reply to it and now trying to go through Tesco UK again.

    Keep trying...:(


  • #57
    Naydy
    Registered Users, Registered Users 2 Posts: 189 ✭✭Naydy


    Wuggle wrote: »
    Well done-I'm still getting nowhere, unfortunately.

    (


    I'm sorry to hear that, I really don't have any advice, I didn't do anything differently, just waited a few hours and tried again.
    I know how frustrating it is, but just keep trying every so often. I was trying numerous times a day, sometimes for hours at a time, for nearly a week with no success and it finally went through so hopefully it will work for you soon too.


Advertisement