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UPC have charged me €150 via DD two months after leaving?

speedboatchase · 2012-10-06 07:07:41

Can anyone explain this? I had a monthly sub with no data limits costing over €40 per month. In august, before I emigrated, I asked could I keep the plan and change the bank details to those of my brother's. They said it was fine. It wasn't. My brother had to sign up, pay an installation fee and start a whole new sub. Now,…

06-10-2012 8:07am

#1

speedboatchase

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Can anyone explain this? I had a monthly sub with no data limits costing over €40 per month. In august, before I emigrated, I asked could I keep the plan and change the bank details to those of my brother's. They said it was fine.

It wasn't. My brother had to sign up, pay an installation fee and start a whole new sub. Now, 2 months later, I was direct debited €151 just yesterday from UPC. Does anyone know how this couldve been possible and how do I get their filthy hands out of my bank account?

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Comments

#2 06-10-2012 10:06am

ShiverinEskimo

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Did you break a contract?

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#3 08-10-2012 6:30am

Nody

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Sounds like a cancellation fee...

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#4 08-10-2012 12:18pm

Ziycon

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Ask them yourself in the UPC board, http://www.boards.ie/vbulletin/forumdisplay.php?f=1546

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#5 09-10-2012 12:52pm

dub45

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Under the dd scheme you have various rights check here:

http://www.ipso.ie/section/section/YourRightsasaPayer

UPC should have given you advance notice of the amount to be debited. That is a basic requirement of the dd scheme.

You should note this paragraph in particular:

If it is established that an unauthorised direct debit was charged to your account, you are guaranteed an immediate refund by your bank of the amount so charged where you notify your bank without undue delay on becoming aware of the unauthorised direct debit, and in any event no later than 13 months after the date of debiting of such direct debit to your account

Contact your bank immediately.

By the way giving any company a dd mandate or instruction does not entitle them to unrestricted access to your account. They are obliged to give advance notice - the default is 14 days. It is up to your bank to protect your account in the light of your instructions.

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