Superquinn special offers

Half-cocked

We regularly get leaflets from Superquinn through the letterbox advertising special offers - discounts, buy one get one free, etc etc. Every time my wife avails of these special offers, we end up going back to the shop because we have been wrongly charged. Once she had misread the leaflet and the offer wasn't valid on the date of purchase, but very other time we have been refunded, no questions asked. Sometimes it is only a few pence, but today for example it was €4.60. This seems to happen about 50% of the time we shop in Superquinn. Judging by the way we get refunded without the staff even checking things, I would say they are well aware of what is going on. We are lucky we live close to the store and can nip back to query things, a lot of people wouldn't bother (or not even notice they are being over charged). Another dodgy practice we encountered today - fish fillets advertised as reduced to €2, except when we went to pay they charged €4. We enquired why they weren't reduced as per the leaflet and were told it was €2 per fillet, not €2 for the pack of 2. This was a sealed pack of 2 fillets, how can they price them individualy? You can't buy 1.

I was just wondering if anyone else has had these sort of problems with Superquinn? I will be writing to their head office, this is far too frequent an occurence.

the groutch

Vote with your feet

wmpdd3

Was it the Salmon en Croute you bought?

http://content.yudu.com/A1ytdt/SQLeaflet12A2012/resources/index.htm?referrerUrl=http%3A%2F%2Fwww.superquinn.ie%2Faspx%2FContent.aspx%3Fid%3D866

Galadriel

wmpdd3 wrote: »

Was it the Salmon en Croute you bought?

http://content.yudu.com/A1ytdt/SQLeaflet12A2012/resources/index.htm?referrerUrl=http%3A%2F%2Fwww.superquinn.ie%2Faspx%2FContent.aspx%3Fid%3D866

Same thing happened to me with the Salmon, I ordered online though, I just sent them an email and they issued a refund straight away.

Davy

The odd time their is an issue, they are usually pretty good and give back the money paid for the item, and keep the item.

wmpdd3

The add says the salmon en croute is €4 per pack.

amdublin

wmpdd3 wrote: »

The add says the salmon en croute is €4 per pack.

Ooh looks lovely!

Galadriel

wmpdd3 wrote: »

The add says the salmon en croute is €4 per pack.

I didn't see the ad as I ordered online, the price that came up was €2 but then they charged €4, if they do make a mistake on your bill they are very good at resolving the issue though.

wmpdd3

Galadriel wrote: »

I didn't see the ad as I ordered online, the price that came up was €2 but then they charged €4, if they do make a mistake on your bill they are very good at resolving the issue though.

Ah, I meant to direct that to the OP.

Galadriel

wmpdd3 wrote: »

Ah, I meant to direct that to the OP.

No worries, sorry just meant I hadn't actually read the ad properly as I had ordered online, I assumed it was the same issue.

Nanazolie

I very rarely have issues with Superquinn. Mispriced on a special offer only happened once on delivery, and they gave me a full refund. In the shop, it happened twice in 3 years. Compare it to Tesco where I have to queue at the customer service every other time.