SumUp Credit Card Processing

jimmii · 02-12-2014 7:46pm

Yeh absolutely it was one of the reasons I got the device.

jimmii · 03-12-2014 11:43am

Just had a customer ring up looking to pay over the phone had to put it through the website instead dammit was so much easier using SumUp!

cormie · 03-12-2014 11:50am

What are you using on the website? Stripe? That's 2.95% instead of 1.95% too.

Dave! · 03-12-2014 12:01pm

jimmii wrote: »

Just had a customer ring up looking to pay over the phone had to put it through the website instead dammit was so much easier using SumUp!

I'm confused here – what process did you use with SumUp before? What is 'customer not present' payment? As in, they call out their CC details and you enter them somewhere?

AFAIK SumUp have never offered that, so what has changed for you?

Dave! · 03-12-2014 12:04pm

BTW looks like SumUp are releasing a mobile payment app – when you do a MP transaction, you get invited to leave your email address to try it out.

So I guess it will be removed from the main app.

jimmii · 03-12-2014 12:51pm

Dave! wrote: »

I'm confused here – what process did you use with SumUp before? What is 'customer not present' payment? As in, they call out their CC details and you enter them somewhere?

AFAIK SumUp have never offered that, so what has changed for you?

When processing the payment there was the pin+ option and mobile payment option where you could enter the customers phone number and it sent then a text with a link where they could enter their credit card details now it only has the pin+ option.

jimmii · 03-12-2014 12:52pm

cormie wrote: »

What are you using on the website? Stripe? That's 2.95% instead of 1.95% too.

Yeh works out a good bit more better than no sale though!

Dave! · 03-12-2014 12:57pm

jimmii wrote: »

When processing the payment there was the pin+ option and mobile payment option where you could enter the customers phone number and it sent then a text with a link where they could enter their credit card details now it only has the pin+ option.

hmmm, what version of the app are you using? iOS or Android?

I've got iOS 1.50.1 and I still have the mobile payment option. You went to Account>Payment Methods ?

cormie · 03-12-2014 1:00pm

It's not the app version, it's based on your merchant account. Anyone who just signed up for the Pin+ won't have the MP option, anyone who has been with SumUp since before Pin+ will, from what I understand.

jimmii · 03-12-2014 1:05pm

Dave! wrote: »

hmmm, what version of the app are you using? iOS or Android?

I've got iOS 1.50.1 and I still have the mobile payment option. You went to Account>Payment Methods ?

Had the MP option before alright this morning was the first time I have tried to use it and it not been there.

Dave! · 03-12-2014 1:08pm

Ah right... I signed up as a sole trader with my current account on Oct 22.

jimmii · 03-12-2014 1:27pm

Dave! wrote: »

Ah right... I signed up as a sole trader with my current account on Oct 22.

I signed up one week later!

cormie · 03-12-2014 2:22pm

Me too, the 28th, unless it's something to do with Dave being on ios?

Blankety · 03-12-2014 3:38pm

Sumup are changing there services from 31/12/14, the MP option will go, I found out about it a few weeks back through a customer I referred on to them.

What a shame it was a fantastic service, 1.9% for a Cardholder Not Present Service... (to cheap to be sustained)

I don't believe they sent a formal change of service email, their support have said they did " a few weeks back" so I have asked for an exact date so I can check spam etc... did anyone else get this change of service email? If not they are in breech of their own T&C and probably in breech of FSA regulations.

Not that it matters they will discontinue in any case.

What's the alternatives?

jimmii · 03-12-2014 3:47pm

I didn't get anything from them about it. The previous company I was using have a CNP option but the I didn't have all the documentation they wanted guess I will have to go do that again now.

Blankety · 03-12-2014 4:04pm

jimmii wrote: »

I didn't get anything from them about it. The previous company I was using have a CNP option but the I didn't have all the documentation they wanted guess I will have to go do that again now.

I was using Worldpay MOTO, cancelled it in August because Sumup was going so well. Worldpay are robbing Bxxxxards 4% for transactions and 1 month wait for your money.... Ahhh the thoughts of having to go back.

If enough of us can get together maybe we can hold of Sumup making their change but in reality it will happen, the fraud level must have got beyond an acceptable level for them.

I had a single charge back in 6 years of trading using CNP almost exclusively.

jimmii · 03-12-2014 4:15pm

Blankety wrote: »

I was using Worldpay MOTO, cancelled it in August because Sumup was going so well. Worldpay are robbing Bxxxxards 4% for transactions and 1 month wait for your money.... Ahhh the thoughts of having to go back.

If enough of us can get together maybe we can hold of Sumup making their change but in reality it will happen, the fraud level must have got beyond an acceptable level for them.

I had a single charge back in 6 years of trading using CNP almost exclusively.

4% and 1 month wtf!! Have a look at Syspay more expensive than SumUp but the service is really good.

Dave! · 03-12-2014 4:45pm

Might be worth asking about this next time you're speaking to someone from SumUp

cormie · 03-12-2014 7:58pm

By Mobile Payment App, do they mean CNP payment method I wonder? Great to know if so, but maybe they mean something else...

sumup scam · 03-12-2014 9:06pm

Just wanted to advise all and get feed back from others.
We have been trying to get verified to access the £500 they allowed us to take before they put a stop on our account for verification.
They are based in Germany and have no knowledge of UK business law and ask for documents that do not exist here e.g. We need your foundation document!!!
It seems that they really are clueless and I would welcome feed back from any one else who has had dealings with them.

jimmii · 03-12-2014 9:29pm

sumup scam wrote: »

Just wanted to advise all and get feed back from others.
We have been trying to get verified to access the £500 they allowed us to take before they put a stop on our account for verification.
They are based in Germany and have no knowledge of UK business law and ask for documents that do not exist here e.g. We need your foundation document!!!
It seems that they really are clueless and I would welcome feed back from any one else who has had dealings with them.

Maybe try a UK forum see if its a problem people have encountered before.

Blankety · 03-12-2014 9:30pm

sumup scam wrote: »

Just wanted to advise all and get feed back from others.
We have been trying to get verified to access the £500 they allowed us to take before they put a stop on our account for verification.
They are based in Germany and have no knowledge of UK business law and ask for documents that do not exist here e.g. We need your foundation document!!!
It seems that they really are clueless and I would welcome feed back from any one else who has had dealings with them.

I had no hassle whatsoever setting up the account and transfers were a breeze, had to send photo id, proof of address etc... but all done inside 3 days, all from the UK support.

As I said before sumup are a fantastic service, cost effective and easy, if they were useless I wouldn't mind the change of circumstances....

Blankety · 03-12-2014 9:34pm

jimmii wrote: »

Worldpay - 4% and 1 month wtf!! Have a look at Syspay more expensive than SumUp but the service is really good.

When I signed up with Worldpay in 2008 there were no alternatives and being a typical small business I focused on getting more business not looking at costs or alternative solutions.

Live and learn.

jimmii · 03-12-2014 9:38pm

Blankety wrote: »

When I signed up with Worldpay in 2008 there were no alternatives and being a typical small business I focused on getting more business not looking at costs or alternative solutions.

Live and learn.

I remember a lot of places using worldpay back in the day I guess they were the go to guys for a while but look to have dropped the ball as it got more competitive.

Cianos · 03-12-2014 9:45pm

cormie wrote: »

What are you using on the website? Stripe? That's 2.95% instead of 1.95% too.

Stripe are 2.4% +24c + VAT

cormie · 03-12-2014 10:16pm

24 cent too? That doesn't really change the % with high transactions I guess but would on lower ones. Is the % definitely 23%? I thought it should be 13.5% on services?

jimmii · 06-12-2014 11:50am

How long are you finding the batteries are lasting? Haven't used it much we've done <30 transactions and the batteries are dead already is that the norm?

Cianos · 08-12-2014 11:40pm

jimmii wrote: »

How long are you finding the batteries are lasting? Haven't used it much we've done <30 transactions and the batteries are dead already is that the norm?

I presume you're only powering it on when you're charging a card? 30 transactions seems really low. Hopefully the batteries were duds.

jimmii · 08-12-2014 11:50pm

Cianos wrote: »

I presume you're only powering it on when you're charging a card? 30 transactions seems really low. Hopefully the batteries were duds.

Yep hopefully it was just a dud lot alright we'll see how the new batteries go they came with it too so they obviously know they don't last long. If it lasts until the weekend it was just something up with the first set of batteries will have to wait and see!

granadamad · 15-01-2015 11:39am

Hi,

does sumup allow you to take card details from a customer over the phone and process them on the terminal or on their site? I am looking for a cheaper alternative to AIB merchant services 2.75% plus monthly fee

Thanks

SumUp Credit Card Processing

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