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Disconnections

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  • 10-10-2012 8:16pm
    #1
    carter001
    Registered Users Posts: 114 ✭✭


    Hi I have the up to 8mb broadband.I've had some issues in the past with disconnections that were constant(red light on the modem.I've had several technicians out to fix the problem but it started again recently.I had a few weeks where everything was fine.

    I can pm account info if needed

    I have a zyxel P-660HW-T1 v3 router and I'm connected using Ethernet.

    Thank you for your time


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  • Options
    #2
    eircom: Linda
    Closed Accounts Posts: 171 ✭✭eircom: Linda


    carter001 wrote: »
    Hi I have the up to 8mb broadband.I've had some issues in the past with disconnections that were constant(red light on the modem.I've had several technicians out to fix the problem but it started again recently.I had a few weeks where everything was fine.

    I can pm account info if needed

    I have a zyxel P-660HW-T1 v3 router and I'm connected using Ethernet.

    Thank you for your time


    Hi carter001

    Can you try disconnection all services for approximately 20 minutes. Can you then connect your phone only to see if there is any crackling/static noise. Then connect the modem only to the main socket and connect to the computer by Ethernet cable to see if the services improves. Let me know how this goes.

    Regards
    Linda


  • Options
    #3
    carter001
    Registered Users Posts: 114 ✭✭carter001


    Hi Linda,

    I tried everything you suggested but my internet keeps disconnecting..

    Thanks
    Carter


  • Options
    #4
    eircom: Linda
    Closed Accounts Posts: 171 ✭✭eircom: Linda


    carter001 wrote: »
    Hi Linda,

    I tried everything you suggested but my internet keeps disconnecting..

    Thanks
    Carter


    Hi Carter

    When you connected the phone did you hear any crackling sound as this will identify whether its a line or broadband issue?

    Regards
    Linda


  • Options
    #5
    carter001
    Registered Users Posts: 114 ✭✭carter001


    eircom: Linda wrote: »
    Hi Carter

    When you connected the phone did you hear any crackling sound as this will identify whether its a line or broadband issue?

    Regards
    Linda

    Hi Linda

    When I connected the phone I did not hear any crackling sound.

    Thanks for the reply.


  • Options
    #6
    carter001
    Registered Users Posts: 114 ✭✭carter001


    Hi Linda,

    Last night and tonight weren't as bad as the previous week..I mean I haven't had as many disconnections over the past two nights..but I stilll would like this looked into because it's an ongoing issue for me.

    I don't want you to send out a technician if the internet is working.It would be a waste of time for both parties.

    Thanks for all your help
    Regards
    Carter


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  • Options
    #7
    eircom: Linda
    Closed Accounts Posts: 171 ✭✭eircom: Linda


    carter001 wrote: »
    Hi Linda,

    Last night and tonight weren't as bad as the previous week..I mean I haven't had as many disconnections over the past two nights..but I stilll would like this looked into because it's an ongoing issue for me.

    I don't want you to send out a technician if the internet is working.It would be a waste of time for both parties.

    Thanks for all your help
    Regards
    Carter


    Hi carter001

    I have PM you regarding this issue.

    Regards
    Linda


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