Greyhound Waste Thread - MOD WARNING in Post 1

ninty

kravmaga wrote: »

---

I need to correct your figures on Plan 2 and Plan 3

Plan 2 - It is €19 per month and not €29 as you have quoted.

Plan 3 - €250 is the up front fee and not €330 as you have quoted.

Where are you getting your numbers from by the way?

I dont work for Greyhound.

I have a hard copy of the info leaflet in front of me dated 5th October 2012.

People seem to be getting differently priced plans even within the same estate or area. Plan 2 €15 pm and Plan3 €175 per year offered to some people.Also i don't think it is a good idea advising people what plan to go on and i think this will backfire on them as some people see their bills mounting and complain.

goz83

Yes. They are charging different prices to different people and have given no answer as to why one person can get their bins collected fr €15 per month, while the person on the road behind them is being charged €29 for the same service.

See my poll here => http://www.boards.ie/vbulletin/showthread.php?t=2056805298

I will be directing TDs and Ministers to the poll when it ends if enough people vote. I would say a minimum of 100, but I hope it's a great deal more than that.

quaalude

goz83 wrote: »

Yes. They are charging different prices to different people and have given no answer as to why one person can get their bins collected fr €15 per month, while the person on the road behind them is being charged €29 for the same service.

See my poll here => http://www.boards.ie/vbulletin/showthread.php?t=2056805298

I will be directing TDs and Ministers to the poll when it ends if enough people vote. I would say a minimum of 100, but I hope it's a great deal more than that.

I applaud your persistence with this, goz83.
Perhaps try posting in the thread about Greyhound in Bargain Alerts about your poll: http://www.boards.ie/vbulletin/showthread.php?t=2056765023

goz83

I have sent an email to some media departments, including RTE, TV3, The Heral, Independent, The People, Consumer Show, 98fm & fm104. I "cc'd" Terence Flanagan & Phil Hogan. Terence was kind enough to contact Greyhound Recycling as stated earlier, but I have had no reply from Minister Hogans office as yet, apart from an acknowledgement that my email was received on October 24th.

My email to the media was: (only read if you're bored )

Dear Sir,
I would like to bring to your attention some information I believe should be made available to the people of Dublin and beyond. It is regarding different pricing structures for the same service to different households in Dublin. To summarise a key point of what you are to be directed to, I would say this; I live in Dublin 13 and Greyhound sent me a letter at the beginning of October, recommending that I use their Plan 1 from January 2nd 2013. All customers will be put onto a plan and the old system will be gone. It would appear that every single Greyhound Recycling customer received a similar letter, recommending they use Plan 1, which would actually more than doube the cost of domestic waste for the average customer, because there are very low weight restrictions, which add 33 cent per kilo for anything over 25kg in a black bin (an average of €13 extra per bin lift on top of the €6.50 flat lift fee). Plan 1 is the default Plan it would seem.

There are a number of plans, but Plan 2 is €29 per month with no restrictions on weight. However, Plan 2 in Clongriffin, Dublin 13 (less than 100 metres away from my home) is offered the same service for €19 per month. A customer in Dublin 4 is offered the same service for €15 per month. I don't have the price fluctuations by area, as Greyhound denied the fluctuations even existed when I asked. Most people will have binned the letter, but I fear they don't realise the truth behind the new plans. For detailed information, please www.boards.ie and see for yourself. I have created 3 threads, one of which has a poll to see if anyone was put on a plan, other than Plan 1. Please see all 3 threads before deciding what to do with this information. It will take only a few minutes of your time and should make for a very informative story. I would ask that Boards.ie not be mentioned without the permisission of the site owners if a decision to publish a story is made. The opinions set out are those of who post messages and are not the opinions of the site owners. Without such forums, it would not have been possible to discover the issues I am describing in this email. I am only making a reference to the site, as this is where most of the information I have gathered is present. You may need to paste the addresses into your browser.

1. http://www.boards.ie/vbulletin/showthread.php?p=81741999#post81741999 This is a brand new awareness thread in the consumer issues section. It has links to the 2 other threads.

2. http://www.boards.ie/vbulletin/showthread.php?p=81274635 This was the very first thread, with most of the raw information you need.

3. http://www.boards.ie/vbulletin/showthread.php?t=2056805298 this is the poll I started. It will run for a total of 10 days. One must vote before they see the results. I expect everyone will select that they were put on Plan 1.

If you need more information and if I can provide it, I am happy to help. You can request information by email, which I check regularly. I wish to point out that any changes made by Greyhound will not impact me, as I switched to Oxigen just yesterday. I also contacted some of the local TDs and Councillers, as well as Minister Phil Hogan. To date, I have only received replies from Cllr Tom Brabazon (FF) and TD Terence Flanagen (FG). TD Flanagan contacted Greyhound and they sent a reply, which is available in text format on one of the threads above. The original reply is in my possession.

Best Regards,

name removed

Concerned Citizen

alexonhisown

I cant understand how greyhound can deny the fluctuations in pricing exist.

http://www.irishtimes.com/newspaper/ireland/2012/1008/1224325015557.html

goz83

Thanks for that. I had no idea it varied from house to house. I thought it was from estate to estate. That's much worse than I thought!

The spokesman says "not a price hike" :pac:

hitbit

I mailed Greyhound asking,
which if any statutory body checks and certifies the weighing machines on their vehicles.
If they offered different charges for their plan 2 option based upon location as suggested in some posts.
Their reply was quite frosty which leads me to believe they are evasive and don't like being questioned which in turn suggests they have something to hide.
They did not comment on my request regarding certification which leads me to believe that these machines are not subject to examination and so Greyhound are at liberty to claim and charge for excess weights as they see fit either by design or if error.
They deny offering different price structures and say all services in all areas are the same.
They did however claim that their option offers / weights are based upon " much research and face to face discussions" with their customers. Perhaps this claim is an attempt to put a spin on their claims regarding the EPA.;)
Out of interest has anyone here been surveyed or approached face to face by Greyhound. None of my friends, relatives or neighbours have.
Not surprisingly they encouraged me to opt for Plan 1.
I have also mailed the EPA requesting they verify or deny Greyhound's claim that its 25 and 20 kg max weights are based upon information provided by that body.
Ps Another poster suggests he has been tied into Plan 1. Greyhound cannot make you take Plan 1. You can opt for whichever Plan you wish though I would caution paying them an annual fee in advance as the savings offered do not warrant same and they would most likely refuse to change your Plan as they might lose out.

Hitbit

goz83

hitbit wrote: »

They deny offering different price structures and say all services in all areas are the same.

They did however claim that their option offers / weights are based upon " much research and face to face discussions" with their customers.

There is proof that they are offering different price structures, so it's pathetic to deny it.

I for one have not been approached, or contacted by Greyhound Recycling for any reason, other than the receipt of the letter outlining their plans. I suspect they did the research in a closed room, filled with greedy besterds.

connundrum

We moved into our house in August, since then I've emailed and called Greyhound a few times seeking info and eventually agreeing to go with them.

I was waiting for 2 weeks for them to come and register my bins, leaving them out in the garden as per their advice, and nothing.

Eventually I got pissed off, called Oxigen, paid for collection till March 2013 and they dropped bins out within 2 days of the call.

First collection is due on Wednesday, so we'll see how that goes.

Dingle_berry

Just moved into rented house in D9.
Greyhound only had the one offer: €50/6months with €7 per black bin and €2 per brown bin. Have to email them with details if I want to go with them. From their timetable for my area it's collection every week, alternating black with green & brown bins.
Oxigen had two offers available, either €14 per collection or €20 a month (first 3 months must be paid up front). Collections fortnightly, green and black at the same time.
The bins at the house are greyhound but oxigen said they'd have their bins delivered in 3 to 7 working days. When we moved in the brown bin was full of… rubbish, non compost able stuff. The person I spoke to in greyhound is to call me back about what can be done about it (a but of hassle to get her to look into it). Have to say Oxigen gave a better impression over the phone, add that they are cheaper, I think I'll go with Oxigen.

goz83

Plus, it looks like you were given the current Greyhound prices. The new ones from January is what all the fuss is about. They are much higher for most of us. Good call switching provider.

goz83

Thanks to a very kind member, I have been able to ask one of the Greyhound bosses a question, or two. Message copied to DCC manager and to Phil Hogan and my local FG TD Terence Flanagan. The email:

Dear Mr Paul Moloney,


I am writing to you for the purpose of seeking clarity on the new Greyhound fees and proposed price plans. To keep this to the point, I would like to focus only on my my local area, which is Dublin 13.


I received a letter in October outlining new plans from January next year. The letter outlined four different plans and the default plan, which was selected for me is Plan 1. After some simple calculations, I discovered that Plan 1 would bring my domestic waste charges from less than €300 to almost €800 per year. So, it would seem that the recommended plan was a very poor choice. I would like you to answer some simple questions, if you can.


1. Are different households in the same post code availing of different prices for the upfront annual payment and the monthly payment plans? If yes, why?

2. Has everyone been given Plan 1 as the default plan?

3. Why, when I have requested on two occasions to speak with a supervisor have I been told that the supervisor was "away in Dublin", or "in a meeting"? I have received no calls back either.

4. Why are customers being recommened Plan 1, when in many cases, there is no history of their bin lift weights?

5. Why are Greyhound Recycling advertising excess weight rates at ".33c" and ".24c" per additional kilo, when the actual excesses are 100 times the advertised rates at 24c and 33c per kilo?

6. Can you outline what you are doing for those who were exempt from annual charges? Are you now charging these customers an annual fee?


I have switched my services to Oxigen, but my questions are still valid and I am technically still a Greyhound customer, as I have €5 left on my account, which Greyhound will not refund. I intend to use the remaining credit on Brown Bin collections before cancelling my account and availing of a full service from Oxigen. Your answers will be much appreciated. A previous response to TD Terence Flanagan from Greyhound Recycling did nothing to alleviate concerns and were in fact, total lies.


Regards,


snip my name

uck51js9zml2yt

I got this reply from them today when asking could we get a better option.
Being offered a pay per lift, a 2 bin monthly option (never have used 2 bins ) and the pay per weight.

I quote
"Your options were based on your usage of the bins. Greyhound took time and did a lot of research to make plans more flexible and suited toward each customer. If you know neighbours that were offered a cheaper price ,they must use their bins less than yourself or maybe they use the recycling bin more than the black bin. Bin weight also plays a part.

I cannot change you to the €15 a month option because it is not in your choices. I apologise for any inconvenience caused. If you have any more queries don’t hesitate to contact me by email."


We had 4 weights recorded in 12 lifts.
It also appears they include the weight of the bin in the calculation.:eek:

I've replied asking the following
1. the weight of the bin
2. why i am being charged the weight of the bin
3. how they know my history since they dont weight the bins
4. why i am being charged more for collections than neighbours who put out less waste.
5. are the trucks calibrated by the NSAI and have they proof of calibration.

wait and see.

goz83

More confirmation that your next door neighbour could be getting charged half, or double what you're paying, based on often non existing weight calculations. I wondered if they also charge for the weight of the bin, which would in itself be a few kilos. Maybe 5, or 6? That's nearly €2 per lift extra if so. Tatranska, did they email you this, or send it in a letter?

You could send it to phil.hogan@oireachtas.ie but don't hold your breath for a reply. I've sent him 3 emails and received two confirmations from his secretary, but nothing more.

keane2097

Including the weight of the bin is an outrageous scam.

pg17

Apart from Greyhound and Oxigen what other companies provide a service in the Dublin 11 areas of Glasnevin and Finglas ?

goz83

I'm afraid I can't find another provider in north city. Southside have more options. They can pick greyhound, oxigen and thorntons with Ozo collecting again in the fingal areas.

uck51js9zml2yt

goz83 wrote: »

More confirmation that your next door neighbour could be getting charged half, or double what you're paying, based on often non existing weight calculations. I wondered if they also charge for the weight of the bin, which would in itself be a few kilos. Maybe 5, or 6? That's nearly €2 per lift extra if so. Tatranska, did they email you this, or send it in a letter?

You could send it to phil.hogan@oireachtas.ie but don't hold your breath for a reply. I've sent him 3 emails and received two confirmations from his secretary, but nothing more.

It was an email

ranmac

Comment as hereunder noted:

"I am concerned, have mailed them and am awaiting a reply,as to whether the weighting equipment on their vehicles is to subject to inspection and certification by any statutory body so as to ensure excess weights are calculated and charged correctly. After all I like most people have no way of weighting my bin prior to presenting it for collection. Neither do I have any way of disputing any excess claimed and charged by Greyhound which means I am at the mercy of Greyhound who could apply any charge they feel like. This is improper and in my opinion Greyhound should not be allowed introduce this system until such time as their customers are protected from incorrect weight calculation and thus overcharging. Perhaps this is a matter for Dublin City Council who came to in my opinion a somewhat dubious and secretive arrangement with Greyhound. Other interested providers seemed to have been swept aside. I wonder why."

Perhaps someone should raise the matter of legislative compliance with 'weights and measures' as required and as set out at http://www.nsai.ie/About-NSAI/Departments/LMS.aspx

Lets all look for sight of certification for each and every pair of measuring equipment on each vehicle

uck51js9zml2yt

ranmac wrote: »

Comment as hereunder noted:

"I am concerned, have mailed them and am awaiting a reply,as to whether the weighting equipment on their vehicles is to subject to inspection and certification by any statutory body so as to ensure excess weights are calculated and charged correctly. After all I like most people have no way of weighting my bin prior to presenting it for collection. Neither do I have any way of disputing any excess claimed and charged by Greyhound which means I am at the mercy of Greyhound who could apply any charge they feel like. This is improper and in my opinion Greyhound should not be allowed introduce this system until such time as their customers are protected from incorrect weight calculation and thus overcharging. Perhaps this is a matter for Dublin City Council who came to in my opinion a somewhat dubious and secretive arrangement with Greyhound. Other interested providers seemed to have been swept aside. I wonder why."

Perhaps someone should raise the matter of legislative compliance with 'weights and measures' as required and as set out at http://www.nsai.ie/About-NSAI/Departments/LMS.aspx

Lets all look for sight of certification for each and every pair of measuring equipment on each vehicle

I raised the calibration issue with them and await a reply.

ranmac

Just rang and spoke with NSAI regarding certification of weighing mechanism on waste bin collection vehicles in the Dublin City Area. Nice gentleman advised that he has been in regular contact with the waste collection company over certification of the weighing mechanism on their vehicles. Am advised that a certificate MUST be displayed on each mechanism and that certification is 'proceeding'. Am also advised that if anyone has a query they should refer it to the NSAI who will deal with it. So next I have to sort out some way of weighing my bin empty and full and also ask the Company to advise what they calculate the empty weight of my black and brown bins to be. I am gonna try and work out something with my bathroom scales with a light and weight calculated spreader on top under the bin. Wish me luck

goz83

I wish you luck. Would a different plan, or indeed a different provider not work out cheaper, or do you have weight history with Greyhound at all?

ranmac

goz83 wrote: »

I wish you luck. Would a different plan, or indeed a different provider not work out cheaper, or do you have weight history with Greyhound at all?

I have a short weight history but feel potential challenges to their claimed weight charges may very well keep them on their toes. I feel the more people that challenge their stated weights the better. Anyway, I am also concerned about something I heard along the grapevine about proposals to apply weight charges to green bin fees. I genuinly believe that the current proposals are just the beginning and that a lot more serious charges are not too far down the line. Thanks for your good luck wishes.

Kace

OK - here's my story. Greyhound communicated a deal last month where you would get a €10 credit for paying €59.95 in advance by end Nov. I did this as I couldn't resist the huge bargain ;-)

Following this thread and the warnings about Plan 1 I checked my letter again. I seem to be one of the lucky ones who has been offered the Plan 3 €250 per year rate with zero weight restrictions. There is also a deal listed on there indicating that if I pay the €229.20 upfront this is all I will need to pay for the year. That seems a good deal considering what some others are being quoted.

I phoned up and changed to Plan 3 and asked asked the girl whether I could use the existing €59 in my account as an offset against the €229 - she said no and indicated that I had to make a payment of EXACTLY €229.20 in order to avail of the offer. The Greyhound systems seem to be coded to look for this payment.

I asked her how I could access my €59 and get it refunded and she said that I couldn't. She said that I could use this against my 2014 charge !!!!

So it appears that there isn't any easy way to get access to the credit balance on my account. I think my best bet will be to pay up the €229 and then go after the refund in writing - as I don't want Greyhound keeping it on there for 12 months.

alexonhisown

Kace wrote: »

OK - here's my story. Greyhound communicated a deal last month where you would get a €10 credit for paying €59.95 in advance by end Nov. I did this as I couldn't resist the huge bargain ;-)

Following this thread and the warnings about Plan 1 I checked my letter again. I seem to be one of the lucky ones who has been offered the Plan 3 €250 per year rate with zero weight restrictions. There is also a deal listed on there indicating that if I pay the €229.20 upfront this is all I will need to pay for the year. That seems a good deal considering what some others are being quoted.

I phoned up and changed to Plan 3 and asked asked the girl whether I could use the existing €59 in my account as an offset against the €229 - she said no and indicated that I had to make a payment of EXACTLY €229.20 in order to avail of the offer. The Greyhound systems seem to be coded to look for this payment.

I asked her how I could access my €59 and get it refunded and she said that I couldn't. She said that I could use this against my 2014 charge !!!!

So it appears that there isn't any easy way to get access to the credit balance on my account. I think my best bet will be to pay up the €229 and then go after the refund in writing - as I don't want Greyhound keeping it on there for 12 months.

Same thing happened me. I paid the 59euro credit to get the 10euro free credit. And then I got the letter about the different plans. Plan 3 Yearly fixed was 175 with no weight restrictions and special offer of 160 if paid by the end of november.

So I dedided to go for the yearly one for 160 but use my existing credit on my account. They eventually agreed to let me use my existing credit towards the annual plan but they wouldnt give me the 15euro discount, so I paid 175 for the yearly plan. I didnt mind because I had already gained the 10euro credit and at least they were letting me use up my credit.

But it looks like they are making it all up as they go along.

Dingle_berry

goz83 wrote: »

I'm afraid I can't find another provider in north city. Southside have more options. They can pick greyhound, oxigen and thorntons with Ozo collecting again in the fingal areas.

I rang Oxigen and asked if they provide a service in my area and they said they would, I'm north side (D9 Whitehall).

goz83

alexonhisown wrote: »

They eventually agreed to let me use my existing credit towards the annual plan but they wouldnt give me the 15euro discount, so I paid 175 for the yearly plan.

But it looks like they are making it all up as they go along.

You're very lucky. They usually don't give refunds. In a way, they penalised you for having credit on your balance. That's just great customer care isn't it?

Kace

alexonhisown wrote: »

Same thing happened me. I paid the 59euro credit to get the 10euro free credit. And then I got the letter about the different plans. Plan 3 Yearly fixed was 175 with no weight restrictions and special offer of 160 if paid by the end of november.

So I dedided to go for the yearly one for 160 but use my existing credit on my account. They eventually agreed to let me use my existing credit towards the annual plan but they wouldnt give me the 15euro discount, so I paid 175 for the yearly plan. I didnt mind because I had already gained the 10euro credit and at least they were letting me use up my credit.

But it looks like they are making it all up as they go along.

Wow !! So you have been offered a full year fixed price collections for €175 (reduced to €160) - that's amazing.

Do you mind me asking where are you living and what is your normal bin history, e.g. do you put out your bin fortnightly or monthly and is it the normal full-size bin ? I'm really curious as to how they decide upon €175 vs €250 vs €300+ across different people. There must be some method to this madness.

I don't have any weight history on the system and my offer is €250. I put out my grey bin once per month.

Sleepy

We switched the first week we were told we were going to have to deal with them. Oxegen were offering €20 a month flat charges and haven't missed a collection yet (something Greyhound did regularly whilst sub-contracting for DCC), text us the night before collection to remind us to put out the bins and have been good enough to take the bins out for the other half a few times when I'd forgotten to do it.

Pre-pay my bills so a company can have free working capital at my expense? Get to fcuk...

alexonhisown

Kace wrote: »

Wow !! So you have been offered a full year fixed price collections for €175 (reduced to €160) - that's amazing.

Do you mind me asking where are you living and what is your normal bin history, e.g. do you put out your bin fortnightly or monthly and is it the normal full-size bin ? I'm really curious as to how they decide upon €175 vs €250 vs €300+ across different people. There must be some method to this madness.

I don't have any weight history on the system and my offer is €250. I put out my grey bin once per month.

Hi
I live in Clongriffin, Dublin 13.
We have a 240L black bin which we put out every 6 weeks, and a 240L green bin which we put out every 2 weeks.

They have being weighing our bins since september. I dont understand the weights though. The black bin seems to be too light. Our bin is always extremely heavy. So I wouldnt really trust them to be honest about the weights.
Black bin weights: 21, 29.5, 37.5.
Green bin weights: 16.5, 3.5, 9, 10, 6.5

I could understand the different pricing structures if they had been keeping a record of lift weights over the last few months and were basing their prices on the weight of peoples waste, but if they are not even weighing some peoples bins, i dont understand it.

goz83

Make up the rules as you go along is the approach I think

muller21

http://www.youtube.com/watch?v=coYrhmTXwUE have a look at this.. very interesting footage.. looks like Oxigen aren't all that great at recycling..

Dubl07

Don't think I'd use Greyhound no matter what they charged.

You'd kindof assume that a waste company would comply with legislation regarding disposal of said waste.

http://www.irishtimes.com/newspaper/ireland/2012/1123/1224327011147.html

Ernest

Dublin City Council are a disgrace for foisting this crowd on us as the default bin collection provider, having disbanded its own long standing service earlier in the year. Now in today's Irish Times there is a report that
"An illegal stockpile of more than 1,000 tonnes of municipal waste has been discovered on a Dublin farm by the Environmental Protection Agency...
The waste being stored on the farm at Hollystown in Dublin 15 is owned by bin collection firm Greyhound. This is the third time since Greyhound took over the waste collection business of Dublin City Council last January that the company has been found storing waste on farms in the greater Dublin area which are not authorised for the storage of waste"

http://www.irishtimes.com/newspaper/ireland/2012/1123/1224327011147.html

If this is the calibre of operator that Dublin City Council chose to award the lucrative contract to operate household bin collections in the capital, is it surprising that we are now seeing some other dodgy deals being offered to the hapless consumers abandoned DCC earlier in the year?

JuliusCaesar

Someone told me there's a new cheap waste collection service being advertised on buses, but couldn't remember the name of the company. Anyone know?

That's disgraceful behaviour on the part of Greyhound^. I'm not inclined to continue with them. Must find out how much is left on the card. I don't suppose anyone can tell me who the cheapest provider is for bins (small black, normal size green and brown) put out every 4 weeks, D8? I know I'm lazy! The thought of going through all the phone calls yet again puts me right off.

goz83

I think Oxigen also cover D8. AFAIK they do all of Dublin. I don't know what greyhound rates you were given, because it's a lottery as to who gets what rate. But Oxigen do the 140L bins. Their prices are at www.oxigen.ie

A company called thorntons also do South Dublin, so check them out too.

Gloomtastic!

www.citybin.ie are offering €99 all-in annual fee to 1st 5000 customers to sign up. Black, Brown and Green bins. No weight restrictions in first year.

If you want to sign up for second year it's €15 per month. You're restricted to 500kg black bin waste a year though. If you go for the €99 deal there's no obligation to stay with them.

Just signed up here, seems like a no-brainer to me!

€99 deal is restricted to first 5000 sign-ups. Bloke on phone said they don't expect the 5000 to go before next week! I found that hard to believe or do people not give a damn?

goz83

I think its that people can be skeptical and lazy. 500kg restriction won't work for everyone. My waste with black bin would triple that. What are the excesses?


Edit: They charge 30c per kilo over. That makes them more expensive. I don't believe their 95% claims at all. But if you think you produce less than the 500kg per year, it's a good offer. If your average bin is 65kg, similar to mine, then your bill will be very expensive.

JuliusCaesar

goz83 wrote: »

But if you think you produce less than the 500kg per year, it's a good offer. If your average bin is 65kg, similar to mine, then your bill will be very expensive.

My problem (well, one of them) is that Greyhound can't tell me how much my bins weigh because they haven't been weighing them up till now.

I should get a weight for the next bin I put out - but I'll only know the weight of ONE bin and so can't see what the average kind of weight is. And that'll be around Christmas time, so it won't be an average bin. :rolleyes:

Gloomtastic!

JuliusCaesar wrote: »

My problem (well, one of them) is that Greyhound can't tell me how much my bins weigh because they haven't been weighing them up till now.

I should get a weight for the next bin I put out - but I'll only know the weight of ONE bin and so can't see what the average kind of weight is. And that'll be around Christmas time, so it won't be an average bin. :rolleyes:

If you sign up for the €99 deal, you don't have to stay with them after the year. Hopefully this will kick the others into a competitive mode.

Dingle_berry

Gloomtastic! wrote: »

If you sign up for the €99 deal, you don't have to stay with them after the year. Hopefully this will kick the others into a competitive mode.

Signed up to the €99 deal on Monday night, got my "welcome pack" in the post last night and bins magically appeared outside the door this morning. They were left neatly beside our current bins, no noise when they were dropped off. The welcome pack contained the collection timetables and a form to fill out to tell greyhound to take their bins back (free post envelope also included). Impressed so far.

P.S. the 3 (grey, green and brown) are all the larger (240L?) size

Lawrence1895

Dingle_berry wrote: »

Signed up to the €99 deal on Monday night, got my "welcome pack" in the post last night and bins magically appeared outside the door this morning. They were left neatly beside our current bins, no noise when they were dropped off. The welcome pack contained the collection timetables and a form to fill out to tell greyhound to take their bins back (free post envelope also included). Impressed so far.

P.S. the 3 (grey, green and brown) are all the larger (240L?) size

Does it say in the welcome pack, if there are other options after the year? Euro 15 a month including standing charge and lifts is one of them, I guess.

But I can't see any details about a 'pay per lift' option, the information on their website is a bit vague, it doesn't mention anything about a standing charge.

I have the brown one out every six weeks, the black one maybe every two months, just the green one goes every two weeks, that's why pay per lift might be the best option for me?

vikingdub

<mod snip - quote removed>

Just heard about that from Cllr Criona Ni Dhalaigh. I wonder what they will do with people like me, I have a green in for recycling and buy tags for the sacks of rubbish. I only put out the plastic sacks once or twice a month, as do many of my neighbours. I bet they are trying to figure out a way to charge us for the green collection.



From: Cllr Criona Ni Dhalaigh
Sent: 07 December 2012 14:46
To:
Subject: Greyhound Recycling Bags - Day light Robbery




A chara

I t has brought to my attention that Greyhound are going to charge 9 euro for a roll of six clear bags and after the 7th Dec 2012 are refusing to collect any recycling that is not packed in greyhound bags.

I have written to Greyhound to express my disgust and bafflement at Greyhound levying what it essentially an unofficial tax on recycling in its catchment areas. This is nothing less than blatant profiteering. It will also serve an adverse environmental purpose and encourage people to send recyclable material to the landfill.

I will keep you updated on this matter.

Le dea ghuí
Críona

Dingle_berry

Lars1916 wrote: »

Does it say in the welcome pack, if there are other options after the year? Euro 15 a month including standing charge and lifts is one of them, I guess.

But I can't see any details about a 'pay per lift' option, the information on their website is a bit vague, it doesn't mention anything about a standing charge.

I have the brown one out every six weeks, the black one maybe every two months, just the green one goes every two weeks, that's why pay per lift might be the best option for me?

Nope, nothing about what happens after the year is up. I think there is something on their website? There is no obligation to stay with them after the year if their prices are not competitive.

Lawrence1895

Dingle_berry wrote: »

Nope, nothing about what happens after the year is up. I think there is something on their website? There is no obligation to stay with them after the year if their prices are not competitive.

If you start signing up, you are asked for your current location. What came up for me was the 99 Euro special offer, and the 15 Euro/month offer. But I didn't mind anything about an additional standing charge for option No 2.

I guess, the main problem for me is, that Greyhound don't do refunds, when you cancel their service, and the 99 Euro offer might be gone, when my first year with Greyhound expires in January or when my account is empty

Garlic Suplmnt

I knew charges for the green bin were on the horizon as soon as GreyPound took over, surprised it took them this long to roll them out. The main result of this will be a lot of recyclables ending up in the landfill, as someone said above. I would sooner eat my recyclables than further line their scummy, greasy palms.

ballooba

I had been waiting for a way out of the Greyhound handcuffs for a while, and signed up with City Bin last week. I've sent back the form for switching from Greyhound, but I'm a bit worried about Greyhound having my payment details given how sneaky they are. Does anyone know what the contract says about renewal of the agreement? I'm worried that Greyhound will debit my card before or after they get the cancellation notice.

EDIT: BTW, I abandoned about 20 or 30 euro of prepaid credit with Greyhound. The saving will be immediate and I am glad to be shot of them and their sharp practises.

Dingle_berry

Lars1916 wrote: »

If you start signing up, you are asked for your current location. What came up for me was the 99 Euro special offer, and the 15 Euro/month offer. But I didn't mind anything about an additional standing charge for option No 2.

I guess, the main problem for me is, that Greyhound don't do refunds, when you cancel their service, and the 99 Euro offer might be gone, when my first year with Greyhound expires in January or when my account is empty

How much do you have left invested in greyhound? (Standing charge + credit). If you add that to the €99 is it above or below what you'd pay greyhound in jan or €220 for Oxigen? If its below cut your losses and switch.

Greyhound can't use your payment details without your authorisation. Maybe write to your bank informing them to stop any payments to greyhound. CC the letter to greyhound (and if you want to be doubly certain send it by registered post). Even if greyhound took the money is there a cooling off period with the new contract?

Lawrence1895

Dingle_berry wrote: »

How much do you have left invested in greyhound? (Standing charge + credit). If you add that to the €99 is it above or below what you'd pay greyhound in jan or €220 for Oxigen? If its below cut your losses and switch.

Greyhound can't use your payment details without your authorisation. Maybe write to your bank informing them to stop any payments to greyhound. CC the letter to greyhound (and if you want to be doubly certain send it by registered post). Even if greyhound took the money is there a cooling off period with the new contract?

I have around 100 quid left with Greyhound, some automatic top up and the 'special offer' with half the standing charge.

uck51js9zml2yt

why do people keep saying they lost their money when they leave GH

from their T&C's

10.5 Any credit balance in the Customer’s account will be forfeit and will not be refunded in the event that the contract is terminated by the Customer within the 12 month period.