Account hacked !! What do I do now

SpannerMonkey

My origin account has been hacked , what can I do to get it back , they have changed the login email

ktulu123

Ah **** man! Get on to EA support, their absolutely useless as you know but thats the only thing I can think of. Yeah your not even in my friends list on Battlelog or Origin anymore. How the ****e can they do that?

SpannerMonkey

he keeps hacking me they have changed it twice already and he gets straight back in , new email addresses and passwords each time :eek::(

PhlegmyMoses

If somebody has hacked your account twice, then why are you asking us what to do? Not meaning offence, but it seems that you should know already, if you've got it back before.

ktulu123

He might have a key logger on your system or something?

SpannerMonkey

PhlegmyMoses wrote: »

If somebody has hacked your account twice, then why are you asking us what to do? Not meaning offence, but it seems that you should know already, if you've got it back before.

I asked the question before I rang EA just after I found out it happened

@ktulu how do I check for keylogging ?

MajesticDonkey

SpannerMonkey wrote: »

I asked the question before I rang EA just after I found out it happened

@ktulu how do I check for keylogging ?

Download and run Malwarebytes.

SpannerMonkey

Ya ea recommended that one but Already , but i did and it found nothing , he changed it again after I did that

Was just on to EA now and they have put a temp Ban on my account to stop him until I find it , just running the second software they recommended trend micro housecall hopefully it will find it

SpannerMonkey

Ok that one found a high risk spyware on my pc :mad:and killed it :Dso hopefully that was my problem , we will soon see :rolleyes:

MajesticDonkey

SpannerMonkey wrote: »

Ok that one found a high risk spyware on my pc :mad:and killed it :Dso hopefully that was my problem , we will soon see :rolleyes:

So let me get this straight...this is an EA Customer Support success story?

PandyAndy

SpannerMonkey wrote: »

Ok that one found a high risk spyware on my pc :mad:and killed it :Dso hopefully that was my problem , we will soon see :rolleyes:

Just out of curiosity, did you get the name of the file that your scan found?

ktulu123

MajesticDonkey wrote: »

So let me get this straight...this is an EA Customer Support success story?

Oh wow, im pretty sure that's the first one i've ever heard of. You should get an ingame dog tag or something :P

SpannerMonkey

its happened again:(

arghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh:mad::mad:

Blazer

make sure you changed the email for the password reminder...if I was sure I'd change it once more..wipe your system and reinstall your OS...
what anti virus are you running?

danniemcq

in your email have check the settings and look for forwarding.

i had an issue before where everytime i got an email it was forwarded to another and there is no warning or notifications when it happens so its pretty invisable

MajesticDonkey

Blazer wrote: »

make sure you changed the email for the password reminder...if I was sure I'd change it once more..wipe your system and reinstall your OS...
what anti virus are you running?

Ah jaysus, that's a bit severe now!

I'd suggest going to the Virus and Malware forum and let the experts take a look. http://www.boards.ie/vbulletin/showthread.php?t=2055274237
It might seem long winded, but it'll make sure there's nothing left on your end.

SpannerMonkey

I made up a new email address ,
I changed it over the phone with EA i have a new totally different super complicated password
and did the reset from a different computer that hadn't been powered up in months ,
I left my desktop powered off all this time

an the guy still got back into my account !!!!!!! And EA support are now closed until tomorrow this is nuts , don't know what to do :-(

dan_ep82

Separate the files you absolutely do not want to lose/re-download. Make a not of the size.

Create a second Partition with enough size to fit the above and move the files over.. Run a scan on it with Malwarebytes and your Anti -Virus (MSE/Avast Free or Kaspersky Paid)

If it returns a positive,delete that folder if you cannot find the problem file,and run again until the scans run clean.

Format and reinstall to C:/ drive.

Once re-installed check your process's regularly for any new unknown ones.

IMO this is the quickest way to en sure you pc is clean. My bet is a key logger thats hidden or buried.

No doubt you will eventually find the problem if you ask some of the more experienced users here or the likes of TechSupportGuys but it will take time.

ktulu123

Yeah this is his name http://battlelog.battlefield.com/bf3/user/v1ctys/

What a ****er, I really dont know enough about this to know how he is doing it.

SpannerMonkey

Is he using my account ?

It's not my pc I don't know how he's doing it , I changed my password and email over the phone and on a totally different PC that's never used , all the time my desktop was powered off , and he still got in ???

ktulu123

He wasn't playing when i was on but I can still see the account etc. Maybe ask them to give you a new account or else it's on their end that he has access to something.

Blazer

MajesticDonkey wrote: »

Ah jaysus, that's a bit severe now!

I'd suggest going to the Virus and Malware forum and let the experts take a look. http://www.boards.ie/vbulletin/showthread.php?t=2055274237
It might seem long winded, but it'll make sure there's nothing left on your end.

It's the 100% guaranteed way of getting rid of a virus

MajesticDonkey

Blazer wrote: »

It's the 100% guaranteed way of getting rid of a virus

There's only one known virus that requires a full format, called Virut. The rest of them can be removed using specialised tools.

Fian...see my last post. This will rule out any problems you might have on your system. If nothing is found, then the problem is on EA's end - but good luck telling them that.

I'd suggest going to the Virus and Malware forum and let the experts take a look. http://www.boards.ie/vbulletin/showt...p?t=2055274237
It might seem long winded, but it'll make sure there's nothing left on your end.

SpannerMonkey

It can't be a virus at this stage , I switched off my PC , and changed all my passwords and email address on a different unused PC , and left my desktop turned off just to see , and he still got back in very quickly

EA are setting me up another account and said they would transfer over all my games and give me a few free ones only downside is I lose all my stats :-(
So much for making colonel 100 :-( was ****ing close too

Only upside is I will be the most dangerous rank 1 in the game :-P

the_syco

Have you been inviting people to be your friend in game over the past few days? And are your password change words (if there are any) the same or different?

SpannerMonkey

i did invite you and a load others yesterday when i got back into my account briefly but the hacker got back in again after that

i have a new profile set up now and i will be inviteing people again this evening

my password were radically different and stupidly overcomplicated each time

ktulu123

Maybe he's running something through your router, if that's even possible?

MajesticDonkey

ktulu123 wrote: »

Maybe he's running something through your router, if that's even possible?

Remind me what you studied again?

Fian, remember that thing you were telling me about...you downloaded some file from a torrent, what was it...bf3_aimbot.exe? That's the source of your problem right there.

jumbobreakfast

I saw a few notificiations in battlelog that said a few of my friends were now friends with v1ctys. I thought it strange as I didnt recognise the name but didnt get a chance to ask them about it. Is that spannermonkey's ingame name or the name or the guy who is compromising his account?

Battlelog went down for about 20 minutes yesterday evening, I wonder is there any connection? If you are using different email addresses and PCs then it looks like they compromised battlelog or perhaps your router as ktulu suggested? Please try and get an answer out of EA as you need to know if it is on their end or yours for your own peace of mind

ktulu123

MajesticDonkey wrote: »

Remind me what you studied again?

Fian, remember that thing you were telling me about...you downloaded some file from a torrent, what was it...bf3_aimbot.exe? That's the source of your problem right there.

haha! Yeah it's been a while alright!

ktulu123

jumbobreakfast wrote: »

I saw a few notificiations in battlelog that said a few of my friends were now friends with v1ctys. I thought it strange as I didnt recognise the name but didnt get a chance to ask them about it. Is that spannermonkey's ingame name or the name or the guy who is compromising his account?

That's the guy who hacked his account