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Cant make outgoing calls

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  • 31-10-2012 2:35pm
    #1
    percy212
    Registered Users Posts: 1,077 ✭✭✭


    VERY annoying. I cant view my bill online but am told that I have an outstanding amount from Oct 16th. Thats not very long ago in my opinion. Without a warning letter and without a courtesy phone call Eircom disabled my outgoing calls. When I asked a robot via chat on the Eircom site what to do she advised that I CALL an 800 number. How do you do that when your outgoing calls are disabled.

    Anyway I paid the amount even though I intend to dispute it for lack of service (while work was carried out again with warning for an entire week).

    Can someone PLEASE get my bloody phone working again. Seriously I went to a lot of bother to get Eircom service in this house (digiweb was already here) and I am beginning to wonder if I made a mistake. Nothing but problems.


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    percy212 wrote: »
    VERY annoying. I cant view my bill online but am told that I have an outstanding amount from Oct 16th. Thats not very long ago in my opinion. Without a warning letter and without a courtesy phone call Eircom disabled my outgoing calls. When I asked a robot via chat on the Eircom site what to do she advised that I CALL an 800 number. How do you do that when your outgoing calls are disabled.

    Anyway I paid the amount even though I intend to dispute it for lack of service (while work was carried out again with warning for an entire week).

    Can someone PLEASE get my bloody phone working again. Seriously I went to a lot of bother to get Eircom service in this house (digiweb was already here) and I am beginning to wonder if I made a mistake. Nothing but problems.

    Hi percy212

    I am following up with credit management to advise them on the history of the issue. I should be back to you tomorrow.

    Thanks, Mark


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    #3
    percy212
    Registered Users Posts: 1,077 ✭✭✭percy212


    Thanks Mark. You are the best!


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    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    percy212 wrote: »
    Thanks Mark. You are the best!

    Hi percy212,

    I have spoken to credit management and they have removed the barring on the account. They asked if it would be possible to pay the bill less the credit of €24.80. Which would €54.30.

    Then the balance would be cleared once the next bill is issued.

    Thanks, Mark


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    #5
    percy212
    Registered Users Posts: 1,077 ✭✭✭percy212


    Hi Mark

    Thanks for looking into this issue. I already paid the full amount online yesterday despite not being able to view details of my bill online. I think the whole amount should be refunded to me to be honest. I have had a lot of problems with this line including being punished for an amount I didn't actually owe.

    I will make a deal with Eircom. Refund or credit the 79 I just paid, l and I will add emobile service to my account.


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    #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    percy212 wrote: »
    Hi Mark

    Thanks for looking into this issue. I already paid the full amount online yesterday despite not being able to view details of my bill online. I think the whole amount should be refunded to me to be honest. I have had a lot of problems with this line including being punished for an amount I didn't actually owe.

    I will make a deal with Eircom. Refund or credit the 79 I just paid, l and I will add emobile service to my account.

    Hi percy212,

    I apologise for the delay in getting back to you. I appreciate you have had in getting the service ceased and then get it up an running. I will look into a possible further rebate but the complete bill won't be rebated I'm afraid.

    I will get back to you next week.

    Thanks, Mark


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