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365 Online Mortgage Account

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  • 06-11-2012 10:59am
    #1
    witchity2
    Registered Users Posts: 70 ✭✭


    I have a number of accounts with BOI including my mortgage. I do all my banking on-line or using the mobile app, both of which I am very happy with, with once exception.

    Why can I only see the outstanding amount on my mortgage when I click on that account. It doesn't even show the last payment made.

    I get a mortgage statement once a year, and its not enough. Why can I not go into this account at any time and see the last say 6 or 10 payments and see the overall balance affected by this?

    Cheers.


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    #2
    Bank of Ireland: Graham
    Closed Accounts Posts: 371 ✭✭Bank of Ireland: Graham


    Hi witchity2,

    Thanks for your query. It is not currently possible to view the transactions of your mortgage account online, however, any credits/debits will be reflected in the balance after one working day. You can also request an up-to-date statement free of charge at any time by contacting our Mortgages Department on 01 611 3333.

    Thanks,
    Graham


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    #3
    witchity2
    Registered Users Posts: 70 ✭✭witchity2


    Bank of Ireland: Graham wrote: »
    It is not currently possible to view the transactions of your mortgage account online,

    Why not? I mean its just a once a month credit from my side and debits from the bank side.
    Bank of Ireland: Graham wrote: »
    any credits/debits will be reflected in the balance after one working day.

    But this is on the account the money is taken from. I can see all those transactions and balances any time. I want to be able to see the Mortgage account - in the same way you can see any other Account or Loan Account.

    Bank of Ireland: Graham wrote: »
    You can also request an up-to-date statement free of charge at any time by contacting our Mortgages Department

    Surely the whole point of banking online is to see your accounts instantly, not to have to ring up a branch and wait weeks for a paper print out, which is not what I am looking for.


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    #4
    Bank of Ireland: Laura
    Closed Accounts Posts: 414 ✭✭Bank of Ireland: Laura


    Hi witchity2.

    For technical reasons we can't facilitate these requests at the moment, however we are continually reviewing our services and trying to make improvements.

    As always, we appreciate the feedback and have forwarded it on to our 365Online Team.

    Thanks for your posts.
    Laura


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