Meteor alert!

Newnua · 06-11-2012 8:26pm #1

Shocking poor service!

After months of dissatisfaction, I opted to move to Tesco.

Tesco's package is roughly all-in for EUR35pcm.

So ... how to move. Got my sim-card pack from Tesco and went to install. Problem. Phone requires an Unlock-code which I established is not the EIM/PUK/old or new numbers, so I rang Tesco.

Tesco were helpful but said that I must have gotten the phone with a built-in contract from Meteor, in which case I had to go back to Meteor.

I rang the four-digit Meteor helpline. After listening to options, chose that one most suitable for me - the automated voice gave me another (low-call) number to ring - - - where I was given the exact same menu! Picking the same option this time, I was this time in a queue for a caseworker.

He told me that as I was out of contract I could move. But that there was a 30-day cancellation period. I disagreed saying that the Meteor caseworkers who I'd rang about 14-days previously said there was no such period, that the new provider (in this case Tesco) would undertake the formalities for me. I said I was moving anyway so asked to be put through to the cancellation team.

So he put me through to the cancellation team - they told me that they had to get in touch with Samsung for them to forward a code onto Meteor who would then in turn forward the code onto me!

Unbelievable! I have never heard of this before anywhere, even from the previous Meteor case-workers (where I'd been cut-off twice before getting to talk to someone). Unbelievable.

Did I mention that Meteor thinks it could take Samsung about 7-10 working days to get back to them!?

Anyway I rang back 13 days later - today. Original compliant lost. Gave me a number to ring but the relevant guys were offduty 15minutes later (7pm) so I rang straight away.

Am now on hold 40 minutes !!!!!!!! 40 minutes !!!!!!

I moved from Meteor not to get better value, but because of appalling customer service!