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ulster bank atm issues [Cash not dispensed]

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  • 11-11-2012 4:43pm
    #1
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭


    ulster bank roi
    shop based atm
    ulster bank visa debit

    so i tried to take money out but the machine gave error message
    i checked my online banking and the money has been deducted

    the lady on the phone in ulster bank says the only way to get this money back is to go into a branch in person and fill out an atm dispute form

    there is no other way to do this - not on the phone, not electronically

    has anyone any experience with this themselves and successfully done it another way? it does not suit me to go into the branch!

    thanks


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    #2
    Stheno
    Moderators, Business & Finance Moderators, Science, Health & Environment Moderators, Society & Culture Moderators Posts: 51,687 Mod ✭✭✭✭Stheno


    Ring your branch, ask them to send out a form and post it back once filled in?


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    #3
    BuffyBot
    Registered Users Posts: 24,924 ✭✭✭✭BuffyBot


    If it doesn't correct itself automatically (which it may do when the machine is balanced) then yes, you will have to follow the procedure. As suggested, they may mail it out or if you can't get to your account holding branch another one can help you.


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    #4
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    i was told if the system doesnt correct itself automatically by midnight then it isnt going to auto correct itself. i suppose im just expecting a more efficient system in this electronic age. i had some issues with mbna and i could do everything by phone and email with them.

    ive been given misinformation by banks and things before too, so looking to see if anyone who knows alternatives etc.

    thanks


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    #5
    BuffyBot
    Registered Users Posts: 24,924 ✭✭✭✭BuffyBot


    Normally overnight, though if it happened over the weekend you might not see it reflected on your account until Tuesday at the earliest.

    Otherwise no. The process is a pain, but because you're dealing with different banks/machine operators, and relying on them for follow up it's not as easy as when it happens with the banks own machines (which is obviously easier for them to chase up)


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