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free units

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  • 17-11-2012 9:48pm
    #1
    jimmyw
    Registered Users Posts: 3,382 ✭✭✭


    Does EI still give the free units of electricity taken from the bill, or do they just put the allowance on the social welfare payment?

    Also how can one make a payment towards the bill outside of the due dates?


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    #2
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi jimmyw,

    If you're eligible for it, the Free Electricity Allowance covers the following on your bill:
    • Your normal domestic standing charges
    • Your domestic PSO levy (where charged)
    • 1,800 units of electricity each year (300 units of electricity per bill).
    • VAT on the above charges

    The Department of Social Protection are the administrators of the scheme, so they will decide if you are eligible.
    jimmyw wrote:
    how can one make a payment towards the bill outside of the due dates?

    There are a number of ways you can do this; from paying online, by cheque, debit card, to paying in the post office. See here for a full list of payment options.

    If you have any further questions we'll be happy to help.

    Thanks,

    David


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    #3
    jimmyw
    Registered Users Posts: 3,382 ✭✭✭jimmyw


    Cheers for that, I understand the workings of the scheme,but do they still take the units from the bill itself or is the amount added at the welfare payment of the recipient?


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    #4
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi jimmyw, it's all covered on the bill itself.

    Thanks,

    David.


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    #5
    jimmyw
    Registered Users Posts: 3,382 ✭✭✭jimmyw


    Sorry to be a pain in the butt, :( but there is no mention whatsoever about it on this months bill (or last month for that matter either).


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    #6
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi Jimmy,

    No problem at all - ask away!

    Have you or the person in receipt of FEA (if not you) been in contact with the Department of Social Protection?

    Regards,
    Una


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    #7
    jimmyw
    Registered Users Posts: 3,382 ✭✭✭jimmyw


    Electric Ireland: Una wrote: »
    Hi Jimmy,

    No problem at all - ask away!

    Have you or the person in receipt of FEA (if not you) been in contact with the Department of Social Protection?

    Regards,
    Una

    No its not me that's getting the free units, its the father but no I didn't contact the department.I just thought I remember before that the units were taken from the bill, but maybe its after changing now.I just thought you would be aware of the set up, thanks Una.Its only about 3 or four months since the account was changed over from another provider.


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    #8
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi Jimmy,

    The details of FEA are covered in the bill, but if an update is required, the department would be the first port of call to contact. I would recommend contacting Electric Ireland also to establish whether the department has been in contact with us.

    Because you are the not the account-holder in this instance, I am unable to speak to you by private message in relation to any account specifics, so I would recommend the account-holder making contact with us.

    Regards,
    Una


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