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Cancel Xbox Music

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  • 20-11-2012 10:02am
    #1
    Shred
    Registered Users Posts: 2,499 ✭✭✭


    I got a mail this morning informing me this will automatically renew on November 27th (which I knew) and instructions on how to cancel it:

    "If you do not want to renew this subscription, you must cancel the subscription before the renewal date shown above. To cancel, go to https://commerce.microsoft.com, select 'subscriptions', click the service name, then click 'manage' and in the popup click 'Cancel subscription'."

    Yet when I do this I only have options to change payment options or renew it :confused:

    Anyone else tried doing this?


Comments

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    #2
    Korvanica
    Registered Users Posts: 3,992 ✭✭✭Korvanica


    Call them. Its the only real way to cancel any subs on xbox live


  • Options
    #3
    Shred
    Registered Users Posts: 2,499 ✭✭✭Shred


    Oh FFS what a load of bullshít, MS really take the píss with subscription changes. I went through the link 'how do I cancel my service' on the popup mentioned and it brings me through a load of crap for which 'Xbox music' isn't even an option. I might have considered keeping the service for a while if it wasn't crap.


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    #4
    Korvanica
    Registered Users Posts: 3,992 ✭✭✭Korvanica


    Yup, its annoying alright. A lot of companies do this to make it difficult for you to leave the service. More subscribers = more money :P


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    #5
    Shred
    Registered Users Posts: 2,499 ✭✭✭Shred


    Oh I understand why they do it alright, biatches.


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    #6
    chopperbyrne
    Registered Users Posts: 11,012 ✭✭✭✭chopperbyrne


    https://gethelp.live.com/en-us/Pages/wp8.aspx

    Windows Phone Support handle music pass billing. Just hover over Accounts and Billing and then select Contact Us.


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  • Options
    #7
    Shred
    Registered Users Posts: 2,499 ✭✭✭Shred


    Yeah I ended up opening a live chat session earlier and I've received e-mail confirmation that the service has now been cancelled. I made sure to complete the survey at the end & informed them of the e-mail being incorrect to prevent my fellow Xbox live bros having to go through the same traumatic ordeal.


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