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Viber App?

  • 20-11-2012 9:33pm
    #1
    Pebbles!
    Closed Accounts Posts: 206 ✭✭


    Hey

    I downloaded viber over a month ago to keep in contact with a friend in Oz as texting and ringing cost a fortune and I was under the illusion that once you have 3G/wifi connection it's free.

    I have a bill app phone and have a fair bit of data usage which I never exceed and I am nearly always on a 3G connection.

    It appears that I have been charged for every text message through viber, can anyone explain why?


Comments

  • #2
    Wile E. Coyote
    Registered Users, Registered Users 2 Posts: 1,560 ✭✭✭Wile E. Coyote


    It'll depend on what network you're on but some don't allow you to use viber or similar apps without buying an additional data add-on.

    Edit: the guys in the 'talk to' section should be able to help.


  • #3
    tallus
    Registered Users, Registered Users 2 Posts: 6,324 ✭✭✭tallus


    Make sure when you're sending a text it says "send a free text message" otherwise you're sending from your plan, and not Viber.


  • #4
    guil
    Registered Users, Registered Users 2 Posts: 10,497 ✭✭✭✭guil


    tallus wrote: »
    Make sure when you're sending a text it says "send a free text message" otherwise you're sending from your plan, and not Viber.
    That's a very good point. All contacts show up in viber even if they don't have it


  • #5
    Viber
    Closed Accounts Posts: 513 ✭✭✭Viber


    Hi,

    This is a member of the Viber R&D Team.

    Viber itself is totally free, meaning we (Viber) don't charge anything from you.

    Since Viber uses the internet, both sides of the conversation must be connected to either WiFi or 3G. If a user is connected to WiFi - that user is not paying anything for sure. If the user is connected to 3G, the user *may* be paying his cell company for the data (about 0.3MB per minute of call), but that depends on the specific data plan that he has with his cellular company, and needs to be verified with them.

    * Note that when a user is abroad using the cellular network (and not WiFi), there may be high Roaming charges by your cellular company for the data used.

    In addition as @tallus said, you need to make sure you are using the Free Text button.

    Let us know if you have any further questions.

    Thanks,
    Viber


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