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  • 21-11-2012 9:21pm
    #1
    kkapp
    Registered Users Posts: 261 ✭✭


    I called the cust service team last week to query my broadband, on that call I was told my line was eligible for 17mb which I could get on a upgrade of the service. I opted to go for it and few days later received a modem which I did not ask for nor want and today I receive a letter saying I am now in a 12 month contract.... Surely you need to inform people on the phone when you are signing them up for contracts without their knowledge. I assume the calls are recorded so I want to know what to do now as I am not happy.


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    #2
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    unless the recording makes it clear you would be charged then a contract is not enforceable. There is a recording for all contracts.

    Ask them to email it as an mp3 file


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    #3
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    kkapp wrote: »
    I called the cust service team last week to query my broadband, on that call I was told my line was eligible for 17mb which I could get on a upgrade of the service. I opted to go for it and few days later received a modem which I did not ask for nor want and today I receive a letter saying I am now in a 12 month contract.... Surely you need to inform people on the phone when you are signing them up for contracts without their knowledge. I assume the calls are recorded so I want to know what to do now as I am not happy.

    Hi kkapp
    If you PM me your account and tel number, and approximate time of call I can have this investigated for you.
    Tony


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