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Eircom refuse but line renters accept?

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  • 27-11-2012 4:46pm
    #1
    CruelCoin
    Registered Users Posts: 4,468 ✭✭✭


    Hi,

    Just wondering why it is that Eircom refuse service in my area and tell me (direct quote) "you can only get 1mb in your area, the line is poor quality", when a competing firm, renting your lines can and have given me 8mb broadband.

    Just seems a bit odd. Any comments, insights? Eircom was my preferred choice, but poor and innacurate sales advice scared me away.


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    CruelCoin wrote: »
    Hi,

    Just wondering why it is that Eircom refuse service in my area and tell me (direct quote) "you can only get 1mb in your area, the line is poor quality", when a competing firm, renting your lines can and have given me 8mb broadband.

    Just seems a bit odd. Any comments, insights? Eircom was my preferred choice, but poor and innacurate sales advice scared me away.

    Hi CruelCoin,

    Can you PM me with your telephone number so I can run some direct checks on your line. address & exchange please.

    Thanks, Mark


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    #3
    CruelCoin
    Registered Users Posts: 4,468 ✭✭✭CruelCoin


    No, sorry.

    Not interested in switching as this tends to be a half year of letters to and fro and a million phone calls, to get done.

    Just letting you know that there is a marked difference between what Eircom say you can get on their lines, and what you can actually get.
    This is costing you business, just a heads up.


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    #4
    listermint
    Registered Users Posts: 33,969 ✭✭✭✭listermint


    did this 'other operator' run line checks or are they just speculating as to what you can get.

    Additionally when you went with this other operator did the speeds match what they had said you would get ?


    Genuinely interested.


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    #5
    CruelCoin
    Registered Users Posts: 4,468 ✭✭✭CruelCoin


    I went with Digiweb in the end.

    Advertised 8mb at 1:1 contention. Actual speed i'm getting is 7mb, with 30ms ping and 0% packet loss, which is acceptable for me.
    Just odd that i can get 7mb with them on Eircom phone lines, when Eircom themselves say i could only get 1mb.


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    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Hi CruelCoin

    Apologies for this, It seems to me that you may have been initially misinfomed by an eircom agent as you are indeed correct regarding the ownership of the line. The reason why mark was asking for your telephpone number was to have another look at what speeds your line can handle. Thanks for the heads up.

    Regards

    Al


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