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Bank Transfer craziness...

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  • 03-12-2012 11:51am
    #1
    Nwm2
    Registered Users Posts: 548 ✭✭✭


    So as a business (last few years) and personal (last 25 years) customer I go to my branch to transfer some money (Euro area transfer), like I've done a few times this year. I get told that amounts under €3000 can now only be done on-line (did we get informed of this?). Fine, an hour of my time wasted, but the bigger problem is not being set up on-line to do this, and having to get it done quickly.

    I judge that it will be quicker to get it set up on my personal account, so I decide to go that route instead. A week later I'm finally in the position to add the payee, I enter in the details and I get an error 'Payee cannot be added at this time'.

    I ring Banking365, and basically get told there's nothing they can do, no offer to investigate, wasn't asked for the details.

    So that's it - can't transfer money in the branch, can't transfer money on-line. Awful treatment both in branch and over the phone - no interest whatsoever from anyone in helping me solve my problem.

    Time to move my business and personal accounts to AIB, who were extremely helpful the last time I had dealings with them. All told, especially with the business, that's a significant loss in deposits & investments for you.


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    #2
    AlbionCat
    Registered Users Posts: 144 ✭✭AlbionCat


    I too had this problem - for 9 months! The BOI online refused to accept one of the largest banks in the UK as a payee. I rang, I emailed and I complained over the counter in branch. I got absolutely nowhere. My favorite suggestion from the one of the phone calls was that I should ring the UK bank in question and get them to change their BIC number!!

    In the end I gave up with BOI and opened an account with Ulster Bank. I strongly recommend you find an alternative.


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    #3
    enda1
    Registered Users Posts: 5,166 ✭✭✭enda1


    Yeah its a joke alright. French IBANs don't seem to work either, they say they're the wrong length.
    The whole system is rubbush.


  • Options
    #4
    Bank of Ireland: Linda
    Closed Accounts Posts: 719 ✭✭✭Bank of Ireland: Linda


    Hi Nwm2,

    If you would like to pm us your details, we will request a call back to investigate the issue further. Please include your name, contact number and the branch your account is held with.

    Thanks
    Linda


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    #5
    Bank of Ireland: Linda
    Closed Accounts Posts: 719 ✭✭✭Bank of Ireland: Linda


    Hi enda1,

    Regarding ibans, you can find more information here and also check the iban you have for France.

    I hope this helps.
    Thanks
    Linda


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