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Pixmania

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  • 05-12-2012 12:57pm
    #1
    kuro2k
    Registered Users Posts: 571 ✭✭✭


    I purchased a new camera November 30th, my debit card was debited immediately and I received the camera on December 1st (No problem so far)

    Today Pixmania credited the full purchase price back onto my debit card.
    Last year I also purchased a camera on the site and it took over a month for them to debit the card!

    I know pixmania have an awful customer service/billing reputation but has anyone heard of this happening before?


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    #2
    DesperateDan
    Registered Users Posts: 1,584 ✭✭✭DesperateDan


    Weird, nope I've bought loads from pixmania and never had either of those things happen. Surely though they can't take the money back now though right?


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    #3
    kuro2k
    Registered Users Posts: 571 ✭✭✭kuro2k


    DesperateDan wrote: »
    Weird, nope I've bought loads from pixmania and never had either of those things happen. Surely though they can't take the money back now though right?


    The debit/credit transactions are not appearing on my statment but I am 100% that the money left my account as soon as I confirmed the order last Friday. I checked the balance/available balance in my account after the transaction


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    #4
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    kuro2k wrote: »
    The debit/credit transactions are not appearing on my statment but I am 100% that the money left my account as soon as I confirmed the order last Friday. I checked the balance/available balance in my account after the transaction

    If they charged your account, and subsequently credited it, both transactions would be recorded on your account by your bank.


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    #5
    kuro2k
    Registered Users Posts: 571 ✭✭✭kuro2k


    Clay Early Marsupial wrote: »
    If they charged your account, and subsequently credited it, both transactions would be recorded on your account by your bank.

    Yea I know it should but it isn't..... I've had a zero balance/available balance in the account post purchase up until this morning

    650 EUR just reappeared and I check my accounts on a daily basis.


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    #6
    Millser
    Registered Users Posts: 7 ✭Millser


    The same thing just happened to me. The debit transaction was there on friday when i did it as i exported it to excel but today the money is back in my account and the transaction is gone from the online banking record. The laptop is being delivered today so did they come back and take the money out of your account at a later day or did you get away with it?


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    #7
    L1011
    Registered Users Posts: 69,083 ✭✭✭✭L1011


    I've had this happen with other stores, not them, before. Only explanation BOI could give me was that they'd taken a pre-auth and were faffing around with converting it to a proper charge, but that doesn't seem that likely. BOI 365's display of credit card transactions and balances is extremely poor anyway, though.


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    #8
    Millser
    Registered Users Posts: 7 ✭Millser


    Did you have to pay the full amount in the end? I've already received the order and if I was to transfer the money out of my account now the payment would be declined. That would leave them having to chase me down for the money which I dont imagine too many companies would bother with considering its not a large amount. Just curious how it ended up for everyone else


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