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Non-home branch sending letter re: student account status change

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  • 14-12-2012 3:02pm
    #1
    Red Alert
    Hosted Moderators Posts: 7,485 ✭✭✭


    Bank of Ireland recently wrote to me informing me that they were moving me off a student account, as I'm no longer a student. The letter came from an individual branch that wasn't my own one.

    Are BOI allowing staff in other branches to "shake down" accounts for bonuses / commission?


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    #2
    Bank of Ireland: Linda
    Closed Accounts Posts: 719 ✭✭✭Bank of Ireland: Linda


    Hi Red Alert,

    The letter should reference your branch your account is held with. Is it possible your branch is a subsidiary of another branch or was part of a merging of branches previously? What branch is your account held with?

    Thanks
    Linda


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    #3
    Red Alert
    Hosted Moderators Posts: 7,485 ✭✭✭Red Alert


    Held in Dundrum, but letter came from Stillorgan.


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    #4
    Bank of Ireland: Graham
    Closed Accounts Posts: 371 ✭✭Bank of Ireland: Graham


    Hi Red Alert,

    Thanks for getting back to us. The letters were actually sent centrally and not from individual branches. Apologies that the incorrect branch information was printed on the letter you received. We have notified your branch in Dundrum.

    Thanks again for posting,
    Graham


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    #5
    Red Alert
    Hosted Moderators Posts: 7,485 ✭✭✭Red Alert


    Thanks Graham.


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