Old Firmware

ger664

Hi

I have a Netophia Ericom 3347NWG. It has the original version software on it v7.4.2r2. I need to upgrade to the latest but to do this it must have a version of 7.5.0.

Has anyone got firmware for version 7.5.0.

Archived Firmware on the Eircom Site is I think 7.7 and fails with invalid file anyway.

Regards Ger

jspuds

Try here
http://broadbandsupport.eircom.net/download/

ger664

jspuds wrote: »

Try here
http://broadbandsupport.eircom.net/download/

I have as I said the version here is 7.8.2r2. This upgrade requires that the modem must be running 7.5.0 or greater. My Modem in question cannot upgrade to this as its 7.4.2r2. the version in the archive folder did not work either, so the same must apply to it.

I need a 7.5.x Eircom Firmware so that I can upgrade it first which then will allow me to apply the latest firmware from the eircom website.

ger664

Update:

Current Firmware fails with file too big
Firmware in archive fails with CRC error in File Read FF15 expected BD6D.

If I am unable to update the firmware will support supply me with a new updated modem ?

eircom: Linda

ger664 wrote: »

Hi

I have a Netophia Ericom 3347NWG. It has the original version software on it v7.4.2r2. I need to upgrade to the latest but to do this it must have a version of 7.5.0.

Has anyone got firmware for version 7.5.0.

Archived Firmware on the Eircom Site is I think 7.7 and fails with invalid file anyway.

Regards Ger

Hi Ger

The easiest way to do this is to call broadband support on 1890 260 260 ( 8am -10pm, 7days) so they can install the update remotely. A few customers had problems installing it, which is why we are referring to technical support to try an limit any problems. Let me know how the call goes.

Regards
Linda

newtopia

Instructions and firmware are here, courtesy of Vodafone.
https://broadband.vodafone.ie/download/files/netopia_3347.zip

eircom: Mark

ger664 wrote: »

I have as I said the version here is 7.8.2r2. This upgrade requires that the modem must be running 7.5.0 or greater. My Modem in question cannot upgrade to this as its 7.4.2r2. the version in the archive folder did not work either, so the same must apply to it.

I need a 7.5.x Eircom Firmware so that I can upgrade it first which then will allow me to apply the latest firmware from the eircom website.

Hi ger664,

Sorry for the delay in getting back to you. I spoke to broadband support and they advised it would be best to call then directly to go through all the firmware updates on 1890 260 260.

Can you give them a call and let me know how it goes.

Thanks, Mark

ger664

eircom: Mark wrote: »

Hi ger664,

Sorry for the delay in getting back to you. I spoke to broadband support and they advised it would be best to call then directly to go through all the firmware updates on 1890 260 260.

Can you give them a call and let me know how it goes.

Thanks, Mark

Will do tomorrow as I will be at that location in the Afternoon

eircom: Mark

ger664 wrote: »

Will do tomorrow as I will be at that location in the Afternoon

No problem,

Let me know if they were able to update that for you over the phone.

Thanks, Mark

ger664

eircom: Mark wrote: »

No problem,

Let me know if they were able to update that for you over the phone.

Thanks, Mark

Mark

Not able to remotely update but support emailed the firmware I needed and I was able to update to current version. Maybe place the 7.5.0 firmware on the download site for old modems that where never updated.

Regards Ger

eircom: Alan

Hi ger664

Glad to hear you got the firmware update, good suggestion for 7.5.0 firmware I'll certainly pass this on.

Regards

Al