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help with connecting usb plug n play device

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  • 15-12-2012 2:47pm
    #1
    kifi
    Registered Users Posts: 508 ✭✭✭


    I've tried two different laptops both running windows 7 and also tried different usb cables but i can't get pc to recognise my device (arcam rdac) but it works fine on my friends mac. I have tried updating drivers and software for unit. Any ideas? Thanks


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    #2
    yoyo
    Moderators, Technology & Internet Moderators Posts: 11,016 Mod ✭✭✭✭yoyo


    Did you download the drivers from the arcam website?

    Nick

    My Beer Glass collection site 🍺

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    #3
    kifi
    Registered Users Posts: 508 ✭✭✭kifi


    yoyo wrote: »
    Did you download the drivers from the arcam website?

    Nick
    Hi Nick, yes i did but when i try to install them i get a message saying that the drivers are already up to date. I've checked device manager and there is an exclamation mark beside the unknown usb


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    #4
    yoyo
    Moderators, Technology & Internet Moderators Posts: 11,016 Mod ✭✭✭✭yoyo


    kifi wrote: »
    Hi Nick, yes i did but when i try to install them i get a message saying that the drivers are already up to date. I've checked device manager and there is an exclamation mark beside the unknown usb

    I've no idea being honest, a unknown device means the driver is not working correctly, if you can find an older driver try installing it. Also if you can extract the driver somewhere like the desktop, right click the unknown device>properties>Update Driver>Let me find manually/Have Disk and set the folder to the desktop driver you extracted

    Nick

    My Beer Glass collection site 🍺

    My Irish Callcards site



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    #5
    kifi
    Registered Users Posts: 508 ✭✭✭kifi


    yoyo wrote: »
    I've no idea being honest, a unknown device means the driver is not working correctly, if you can find an older driver try installing it. Also if you can extract the driver somewhere like the desktop, right click the unknown device>properties>Update Driver>Let me find manually/Have Disk and set the folder to the desktop driver you extracted

    Nick

    Tried that too, oh well, will have to treat myself to a mac for xmas!

    Thanks for your time Nick


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    #6
    yoyo
    Moderators, Technology & Internet Moderators Posts: 11,016 Mod ✭✭✭✭yoyo


    kifi wrote: »
    Tried that too, oh well, will have to treat myself to a mac for xmas!

    Thanks for your time Nick

    It seems a bit ridiculous to be buying new hardware just to get the thing working, I would contact the company directly and find out what the story is with driver support etc. If the drivers and support are poor it may not even work on newer versions of OSX!

    Nick

    My Beer Glass collection site 🍺

    My Irish Callcards site



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