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Nokia Lumia 800 dropped it and screen is black

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  • 17-12-2012 5:50pm
    #1
    Bartron
    Registered Users Posts: 17 ✭


    I dropped my Lumia 800 and the screen is now black. I have managed to get the photos/music etc off it but the Word documents are a problem. They weren't backed up to the sky drive so I am wondering if there is any software that will able to extract them. I brought it to my phone provider to see if the screen could be fixed and then I could access them but they informed me that once they are sent away for repair the phones are wiped.


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    #2
    Kiith
    Moderators, Computer Games Moderators Posts: 23,190 Mod ✭✭✭✭Kiith


    Can you not just connect it to a pc and browse to the files?


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    #3
    Bartron
    Registered Users Posts: 17 ✭Bartron


    I thought that too. I connected it to my laptop at home and a drive appeared for the phone. when I clicked to open it nothing happened. The phone is at home also so I'll give you exact details when I get home.


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    #4
    Bartron
    Registered Users Posts: 17 ✭Bartron


    The drive is called phone browser and when I click into it nothing happens. Could the documents part of the phone be damaged and the music/contacts/messages part be ok?


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    #5
    evolutionqy7
    Registered Users Posts: 6,277 ✭✭✭evolutionqy7


    You can only get music photos and videos through your PC. Everything else is done through the cloud/Microsoft account


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