UPC "Drop-outs" of late, going insane

JockESpollix · 01-04-2013 4:02pm

I'm back to the same **** again.
Has reset itself 4 times in the past hour.

donutheadhomer · 02-04-2013 2:04pm

Been having these issues with the upc thompson since the firmware upgrade - their engineer called out over weekend- i was in school with this guy and he said they're up the walls with calls at the moment from the thompson since this upgrade - he gave me the cisco one and seems fine since

Grawns · 02-04-2013 8:00pm

seamus wrote: »

If it was a service/network level problem, it would actually be easier to fix than if it's an intermittent fault with some properties.

Worth noting that I'm in D24 and have never had a service issue like the one described. Which would indicate that this isn't specifically a network-level issue, otherwise it would be widespread.

Even on this thread you have 152 posts by 30 people. But 97 of those posts have been made by 3 people. So this doesn't seem to be a major or common issue judging by those figures.

Found this thread cause I'm having the same issues!

Thargor · 02-04-2013 8:54pm

UPC Reps wont really check this thread, you should make a thread on their Board:

http://www.boards.ie/ttforum/1546

I spent 2 weeks kicking up a stink over there and now Im fine, got a PM the day before it was fixed asking me to check the connection tomorrow and see if its any different and it was so maybe worth letting them know.

ED E · 02-04-2013 10:09pm

Thargor wrote: »

UPC Reps wont really check this thread, you should make a thread on their Board:

http://www.boards.ie/ttforum/1546

I spent 2 weeks kicking up a stink over there and now Im fine, got a PM the day before it was fixed asking me to check the connection tomorrow and see if its any different and it was so maybe worth letting them know.

Dont worry, I've posted there and am in almost daily contact with them via PM.

Thargor · 02-04-2013 10:23pm

Yeah I know that was @ Grawns and any new people coming into this thread because its the first result on Google, the more that contact them on the board they set up for it the better.

ED E · 02-04-2013 10:37pm

Oh right, great point.

alex200 · 04-04-2013 1:58am

This post has been deleted.

dub45 · 04-04-2013 2:04am

As mentioned above worth copying this post to the UPC Talk to forum.

Thargor · 04-04-2013 10:20am

alex200 wrote: »

This post has been deleted.

Yeah thats something I kept forgetting to mention, the signal bars dropped from 5 to 3 a lot for me aswell when its happening, just in the Windows taskbar, never measured it with any dedicated software.

Thargor · 11-04-2013 6:04pm

This exact same problem is back again, bad as ever

Manc-Red · 11-04-2013 6:49pm

Mad stuff this but every-time I put my windows phone onto my home network I end up getting a dropout about a min after....

If I don't.... It doesn't drop out.

Very odd.

RoyalMarine · 12-04-2013 3:22pm

been getting these drop outs regularly from 8pm onward in Clonmel Tipperary for the last 5 days.

ED E · 12-04-2013 3:44pm

Manc-Red wrote: »

Mad stuff this but every-time I put my windows phone onto my home network I end up getting a dropout about a min after....

If I don't.... It doesn't drop out.

Very odd.

That sounds like the bug some have with using the 3925 as a wireless AP.

Or service has been fine for the last while now, but f'ck if UPC will tell us anything about what was wrong and what they did to correct it(clearly did something as its been impeccable for weeks).

ED E · 12-04-2013 4:24pm

Considering I've been recommending the 3800 I'd like to note here that ReadySHARE function has some sever limitations it would seem. Going to probably set up a proper freenas box with an intel NUC when we have the spare cash.

Hellrazer · 15-04-2013 7:25pm

Im having similar problems to some of you.

Today Im lucky to be getting 5mb.Im on the 50mb package.

Engineer coming tomorrow--any specific questions I should ask him to look at??

collier · 16-04-2013 2:58pm

Having similar issues multiple restarts using the Thompson. Getting 10-20Mbps out of the 150 I should be getting close to.

Later on in the night I get 120Mbps but it's very unstable. Noticing packet loss and high ping times on pingtest.net over wired connection.

UPC Support also confirmed packet loss and sending engineer, they think it is a problem on their network rather then the cable modem/router.

ED E · 16-04-2013 3:15pm

Guys all I can suggest is PM the UPC reps(I got Eamonn then Brian) and tell them you are having the same symptoms as I. They got their techs to do something and it fixed everything for us, but not a whisper as to what that was.

ED E · 16-04-2013 11:36pm

ED E wrote: »

Considering I've been recommending the 3800 I'd like to note here that ReadySHARE function has some sever limitations it would seem. Going to probably set up a proper freenas box with an intel NUC when we have the spare cash.

Update: Some of our problems with DLNA were caused by windows media player sending bad requests(probably spamming them) to the router and knocking it offline.

Ahh MS.... :rolleyes:

RUSTEDCORE · 22-04-2013 12:57am

ED E wrote: »

Update: Some of our problems with DLNA were caused by windows media player sending bad requests(probably spamming them) to the router and knocking it offline.

Ahh MS.... :rolleyes:

VLC - FTW

personguy · 19-06-2013 2:00am

Firmware Version: epc3925-ESIP-12-v302r125561-120727c_upc
Current Time: Thurs. Jan 1 00:03:16 1970
Cable Modem Status: Scanning
Bootloader Revision: 2.3.0_R1
Current Software Revision: epc3925-ESIP-12-v302r125561-120727c_upc
Firmware Name: epc3925-ESIP-12-v302r125561-120727c_upc.bin
Firmware Build Time: Jul 27 21:06:28 2012
Cable Modem Status: Scanning
Cable Modem Status: Scanning
Cable Modem Status: Scanning
Cable Modem Status: Scanning
Cable Modem Status: Scanning
Count Time ID Level Description
16 Time Not Established 68000100 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=24:76:7d:3d:e1:ce;CMTS-MAC=00:17:10:05:77:90;CM-QOS=1.0;CM-VER=3.0;

siiiiiigh
3 hours is as long as we've been cut off from internet.
...somebody please go wake up UPC and tell them it's not 1970. thanks.

Zab · 19-06-2013 10:32am

personguy wrote: »

siiiiiigh
3 hours is as long as we've been cut off from internet.
...somebody please go wake up UPC and tell them it's not 1970. thanks.

Just started working for me there. Rathmines.

personguy · 20-06-2013 2:33am

and it's out again.

fannnnnnnnnnnnnnnnnf*ingtastic.

so glad i could sort all my transportation and coordination for B&S before this weekend outside of working 40+ hours.
oh wait, i can't, because UPC is about as reliable as unicorn farting out a winning lottery ticket.

so happy that i can count on my internet provider to be on when i get home from work, when i need it most (i'm one of those rare breed of people who doesn't use their home internet much when they're not at home), so i can video conference with colleagues in the states about time-sensitive issues.
oh wait, i can't, because UPC is as dependable as a plane with one wing .. on fire.

same sh*take mushroom as last night.
router claims it's new year's day, 1970.
now, as much as i'd like to turn back the clock, and get my old body back, and wear paisley with confidence, and sport bell-bottom jeans with cuffs larger than my waistline...no, i'm afraid it's not 1970, and i just want my internet back, and i don't want to pay for this crap any more, and UPC can go drown in a lake, preferably with uncomfortable quantities of rusty flatware inserted into orifices that are unaccustomed to cutlery.

p.s. did i mention that i don't even have to look at the blinky lights on the router to know when the internet is working or not? yeah, when it IS working, the socket end of the power adapter AND the router itself both make this lovely bubbly screeching sound that is oddly similar to pterodactyls being ground into muesli, somewhere off in the distance. UPC know this and have still done nothing to replace or repair their equipment. :shrug:

update: 04:44 .. still out.
update: 05:51 .. still out. can't wait up any longer. going to bed.
update: 10:09 .. still out. lovely.

djfattony2000 · 20-06-2013 10:10am

Down in D4.

Sort it out UPC.

alhimself · 20-06-2013 2:54pm

Out in D10 the last few nights, from about 1.30-2.00am onwards till the morning 9-10am.

Not cool, tryna get college work done in the wee hours and this BS! :mad:

two nights in a row, with other drops during the day at random for a few weeks now. The daytime drops started happening even before we moved from the Sci Atlantic modem and our venerable Linksys 54g to the Technicolour 7200 and our own TPLink router.

Definitely on UPC side, have technicolor 7200 with our own router plugged in. connecting to either signal no good, nor is ethernet direct from the 7200 to the laptop. when in the settings page for the technicolor
Network access is denied, made no changes to the setup that works the rest of the day, so its not a config problem this end ie if it works when UPC is up, no reason it shouldnt work all the time, so logically explanation is issue is on UPC's side, not giving out IP's at these hours of the morning with Network Access denied....

FloatingVoter · 20-06-2013 6:09pm

Regarding UPC outages, see this thread...http://www.boards.ie/ttfthread/2056974478

alhimself · 21-06-2013 11:39pm

thanks for that much appreciated

Thargor · 23-07-2013 7:47pm

Oh crap, looks like this problem is back.

ED E · 23-07-2013 9:33pm

Thargor wrote: »

Oh crap, looks like this problem is back.

What area are you in Thargor?

Thargor · 23-07-2013 9:59pm

Bray, tbh what it most seems like is that they're throttling Youtube and torrents, everything else is fairly normal including other streaming sites, but some random links like Reddit are very slow aswell so thats 90% of my internet use screwed.

Sick of it now, I spend more time tethered to my phone using 3's unlimited plan than I do on supposedly a 60 mb service or whatever the top one is meant to be these days, and its not any of my hardware either, couple of neighbours complain about it aswell and the day it came back before was the day I got a pm from a UPC rep on Boards a few weeks back saying try it tonight and it should be fixed but now its reverted.

Thargor · 23-07-2013 10:03pm

Throttling is a bad choice of words there btw, Youtube and the others are completely unusable when it goes like this.

ED E · 23-07-2013 10:12pm

Thargor wrote: »

Throttling is a bad choice of words there btw, Youtube and the others are completely unusable when it goes like this.

Youtube is a specific issue where UPC are redirecting to the low res CDNs and f'cking **** up. If other traffic is problematic then theres something larger going on.

Captain Chaos · 23-07-2013 10:14pm

I've had 5 drop outs today and speeds are less than half what I normally have or should be getting.

ED E · 13-10-2013 11:38pm

And its motherf'cking back >:(

I'm omw out to work now so I only managed to do a brief bit of troubleshooting. Full power cycle did nada. EPC isn't too hot, more warm. Traffic was light at the time.

When I've time tomorrow ill post a full report and contact the reps again.

ED E · 03-12-2013 6:04pm

ED E wrote: »

Model:	 Cisco EPC3925
Vendor:	 Cisco
Hardware Revision:	 1.0
Serial Number:	
MAC Address:	
Bootloader Revision:	 2.3.0_R1
Current Software Revision:	 epc3925-ESIP-12-v302r125561-120727c_upc
Firmware Name:	 epc3925-ESIP-12-v302r125561-120727c_upc.bin
Firmware Build Time:	 Jul 27 21:06:28 2012
Cable Modem Status:	Operational
Wireless Network:	Disable

 		
Cable Modem State	 	 
DOCSIS Downstream Scanning:	Completed
DOCSIS Ranging:	Completed
DOCSIS DHCP:	Completed
DOCSIS TFTP:	Completed
DOCSIS Data Reg Complete:	Completed
DOCSIS Privacy:	Enabled

 		
Downstream Channels	 	 
 	Power Level:	Signal to Noise Ratio:
Channel 1:	 3.5 dBmV	39.9 dB
Channel 2:	 3.5 dBmV	41.0 dB
Channel 3:	 3.5 dBmV	41.2 dB
Channel 4:	 3.2 dBmV	39.1 dB
Channel 5:	 2.4 dBmV	39.9 dB
Channel 6:	 2.6 dBmV	40.4 dB
Channel 7:	 2.3 dBmV	40.0 dB
Channel 8:	 2.0 dBmV	39.8 dB

 		
Upstream Channels	 	 
 	Power Level:
Channel 1:	48.7 dBmV
Channel 2:	 0.0 dBmV
Channel 3:	 0.0 dBmV
Channel 4:	 0.0 dBmV

Two hiccups of late so I'm logging these just in case. Nothing blaringly obvious with it. Not sure the EPC didnt just overheat its poor little self.

Model:	 Cisco EPC3925
Vendor:	 Cisco
Hardware Revision:	 1.0
Serial Number:	
MAC Address:	 
Bootloader Revision:	 2.3.0_R1
Current Software Revision:	 epc3925-ESIP-12-v302r125561-120727c_upc
Firmware Name:	 epc3925-ESIP-12-v302r125561-120727c_upc.bin
Firmware Build Time:	 Jul 27 21:06:28 2012
Cable Modem Status:	Operational
Wireless Network:	Disable

 		
Cable Modem State	 	 
DOCSIS Downstream Scanning:	Completed
DOCSIS Ranging:	Completed
DOCSIS DHCP:	Completed
DOCSIS TFTP:	Completed
DOCSIS Data Reg Complete:	Completed
DOCSIS Privacy:	Enabled

 		
Downstream Channels	 	 
 	Power Level:	Signal to Noise Ratio:
Channel 1:	 3.7 dBmV	39.9 dB
Channel 2:	 4.0 dBmV	41.7 dB
Channel 3:	 4.3 dBmV	41.9 dB
Channel 4:	 3.9 dBmV	41.8 dB
Channel 5:	 4.0 dBmV	41.5 dB
Channel 6:	 3.7 dBmV	41.4 dB
Channel 7:	 5.0 dBmV	42.4 dB
Channel 8:	 4.6 dBmV	42.0 dB

 		
Upstream Channels	 	 
 	Power Level:
Channel 1:	48.9 dBmV
Channel 2:	46.6 dBmV
Channel 3:	48.1 dBmV
Channel 4:	45.3 dBmV

Thargor · 03-12-2013 8:48pm

Doubt it seeing as my service has been back to its usual sh1tty self since last Friday and someone at work said theirs had dropped off a cliff again aswell, this is in Bray:

ED E · 03-12-2013 9:24pm

Just lost sync again.

ED E · 05-12-2013 2:05am

And again. Turns out the no-ip DUC client logs when it cant connect(phones home on a 5min period). Only keeps a couple days worth but still informative.

12/03/2013 15:31:24: Checking Remote IP address
12/03/2013 15:31:30: IP Server did not respond with valid response
12/03/2013 15:31:41: Checking Remote IP address
12/03/2013 15:32:05: IP Server did not respond with valid response
....
12/03/2013 15:34:32: Checking Remote IP address
12/03/2013 15:34:56: IP Server did not respond with valid response
12/03/2013 15:35:06: Checking Remote IP address
12/03/2013 15:35:06: IP Server did not respond with valid response

12/03/2013 16:41:13: IP Server did not respond with valid response
12/03/2013 16:41:24: Checking Remote IP address
12/03/2013 16:41:48: IP Server did not respond with valid response
....
12/03/2013 16:51:41: Checking Remote IP address
12/03/2013 16:52:06: IP Server did not respond with valid response
12/03/2013 16:52:16: Checking Remote IP address
12/03/2013 16:52:40: IP Server did not respond with valid response

12/03/2013 17:27:58: IP Server did not respond with valid response

12/05/2013 00:45:10: IP Server did not respond with valid response
12/05/2013 00:45:20: Checking Remote IP address
12/05/2013 00:45:45: IP Server did not respond with valid response
12/05/2013 00:45:55: Checking Remote IP address
12/05/2013 00:46:19: IP Server did not respond with valid response
12/05/2013 00:46:29: Checking Remote IP address
12/05/2013 00:46:53: IP Server did not respond with valid response
12/05/2013 00:47:03: Checking Remote IP address
12/05/2013 00:47:28: IP Server did not respond with valid response

Will continue to check this till friday then get onto the reps again. FFS it was fine for ages.

ED E · 06-12-2013 2:17pm

12/06/2013 01:44:17: IP Server did not respond with valid response

Only one more drop. Still one too many.

Thargor · 09-12-2013 10:56pm

Are you still seeing problems Ed E? Im going nuts here, my connection is unusable all the time now.

Another thing Ive noticed is the signal strenght swinging between 20% and 100% at random, do you notice that?

Thargor · 09-12-2013 10:56pm

Are you still seeing problems Ed E? Im going nuts here, my connection is unusable all the time now.

Another thing Ive noticed is the signal strength swinging between 20% and 100% at random, do you notice that?

ED E · 09-12-2013 11:37pm

Back working right now. Got a temperature probe in it now. Ambient is 15-16*C and the EPC3925 sits at a very mild 42*C consistently(measured from the actual modem casing). Got a fan ready to try if it starts acting up again, another poster used that to some success, but Im not sure its heat issue at these temps. That said, cant measure every individual IC on the board.

ED E · 02-01-2014 4:24am

Two complete halts in 24hrs(that Ive personally caught). Loss of service is 1-2mins at most. By the time I get to the EPC its in a normal state so I dont think its doing a full reboot.

Was gaming when it happened a few minutes ago, had high packet loss for 30-60s then a complete disconnect. Tab'd out, tried a webpage, no access. EPC, 404. WNDR loaded and logged in. A few seconds later all back to normal.

Temp on the EPC its normal 42 so its not overheating.

FatherFrost · 04-01-2014 7:18pm

Hope you get your probs sorted out ED E, just this thread caught my attention as lately esp in the evenings/nights my UPC can be very janky, have had it years and never had a problem(I have feeling its cause of new Technicolor router I got few months ago) but last few months some evenings it just drops here and there, never a big deal unless I'm trying to PVP or COOP in some game, or downloading large files. But it is starting to get very vexing, and fairly sure its UPCs end.

ED E · 04-01-2014 11:01pm

Ok since my last post. Will continue to monitor it. Not gaming for a while due to exams so it wont have a huge effect but still shouldnt be happening.

Issue seems to be on one of the first hops inside the UPC network. Will have them bump it to networks again if it keeps up.

ED E · 11-01-2014 8:53pm

Just slowed to a crawl for a minute, then rebooted/re-synchronised, straight back to 50. The usual.

ED E · 12-01-2014 7:06pm

And again at 18:02. EPC stopped responding for about 2 minutes.

Mavvvy · 12-01-2014 8:55pm

Yeah same issue's here in Dublin 6 on 100mb.

Packetloss on voip programs and connection drops.

0Default0 · 12-01-2014 9:09pm

Dublin 15, same issue.

Intermittent dropping and download speed dropping to as low as 500kbps.

ED E · 12-01-2014 10:20pm

Reported on the Talk2UPC forum earlier. Reps will see it tomorrow. Will post back their response.

UPC "Drop-outs" of late, going insane

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