UPC "Drop-outs" of late, going insane

corroonb · 12-01-2014 11:46pm

Regular drop-outs in Navan over the weekend. It was down for hours last night too. Repeated drop-outs this afternoon. UPC has really gone downhill recently.

towger · 13-01-2014 12:00am

Same here, north Dublin. Have been very positive about UPC for a few years ..... very unhappy of late. Hopefully a high volume of posts here will grab the reps attention.

Virgin Media: Eamonn · 15-01-2014 4:50pm

Hi folks,

Just an update regarding the issues you have reported:

We have been contacted by one of our international carriers about an undersea fibre break which inadvertently occurred on their network, and appears to have affected the quality of our broadband service intermittently for some customers in recent days.

Our engineers have worked on a resolution to minimize the current situation, while also keeping in touch with our partners regarding full restoration of the fibre link. We believe that work carried out over the past couple of days has largely removed any impact to our customers.

We apologise to customers who may have experienced some intermittent disruption to their broadband service but would also reassure you that we continue to work as hard as possible to keep any inconvenience to a minimum.

If anyone is still experiencing problems please PM UPC: Rep with their account details, and we can follow up with you.

Thanks

ED E · 15-01-2014 10:56pm

Thanks eamonn. The gamers will be relieved when the link goes live again.

My issue isnt related though as I lose my public which wouldnt be related to international Tier1s. We had a call from tech support but I was out at the time. He checked the line and rebooted the modem. Will monitor it and see how we get on.

ED E · 19-01-2014 12:36am

Browsing suddenly began to chug....

ED E · 19-01-2014 12:50am

Full reboot and VOILA

ED E · 23-01-2014 1:14am

Fine for a couple of days, poor again tonight.

All tests run from a directly connected laptop on a short 100Mbs link to the EPC. For Shared test the WNDR3800 and the rest of the premises are connected, Solo thye are not.

UPC

Date	Time	Latency	Downstream	Upstream	Notes
22/01/2014	23:04:00	66	15.75	4.75	Shared
22/01/2014	23:06:00	69	14.78	4.91	Shared
22/01/2014	23:14:00	70	19.5	4.92	Shared
22/01/2014	23:29:00	58	15.62	5.2	Solo
22/01/2014	23:30:00	73	16.36	5.28	Solo
22/01/2014	23:38:00	59	22.48	5.28	Modem Rebooted, Solo
22/01/2014	23:39:00	55	22.16	5.26	Solo

Ookla

Date	Time	Latency	Downstream	Upstream	Notes
22/01/2014	23:26:00	97	9.38	4.76	Shared
22/01/2014	23:27:00	102	5.95	4.67	Shared
22/01/2014	23:32:00	96	3.23	4.8	Solo
22/01/2014	23:41:00	74	11.75	5.01	Rebooted, Solo
22/01/2014	23:45:00	66	19.09	5.03	Solo

Pingtest

Date	Time	Latency	Jitter	PL	Notes
22/01/2014	23:23:00	106	8	0%	Shared
22/01/2014	23:25:00	99	7	0%	Shared
22/01/2014	23:33:00	128	43	0%	Solo
22/01/2014	23:42:00	96	8	0%	Rebooted, Solo

Interestingly a reboot didnt resolve things today. Thats the first time. Might be a larger issue.

ED E · 23-01-2014 1:23am

And back to normal.

ED E · 24-01-2014 1:16am

Middle of a rather intense firefight when it happened. Technician already booked for tomorrow. Will see what he says.

ED E · 24-01-2014 12:30pm

Tech visited, support centre refused to deal with a bridged modem. VDSL is looking more and more appealing.

advertsfox · 24-01-2014 1:27pm

Also in Bridge Mode here ED E (EPC3925 > TP-Link TL-R460 Router + TP-Link TL-WA830RE AP) and lately when it has been disconnecting (as in the UPC), I can't access my router and I think it's due to the way the EPC sets up the Bridge Mode. I updated my router config to Static IP as opposed to Dynamic (default IP, Gateway and Subnet with Google DNS). Oddly, I seen immediate improvements in line quality (from PingTest.net) and will be monitoring for stability. I know UPC don't use real static IP's but mine hasn't changed in a few months so this should be ok. Is yours currently set to Dynamic IP? What router do you use also? Hope it's not coincidental but worth giving it a go.

And a speed test:

ED E · 24-01-2014 3:55pm

Its a WNDR3800 and it is DHCPing its WAN interface yes. Im waiting to hear back from their networks team now, will see what they say then maybe try that.

Usually our leases last a month or more so that would be a somewhat useable solution.

ED E · 25-01-2014 12:31am

ED E · 01-02-2014 8:37pm

Its been better since the 24th, but its started behaving for periods before.

[Internet connected] IP address: 79.97.XXX.XXX, Wednesday, January 29,2014 07:57:36
[Internet connected] IP address: 79.97.XXX.XXX, Monday, January 27,2014 15:41:26
[Internet connected] IP address: 79.97.XXX.XXX, Saturday, January 25,2014 00:37:59
[Internet connected] IP address: 79.97.XXX.XXX, Friday, January 24,2014 23:52:02
[Internet connected] IP address: 192.168.100.10, Friday, January 24,2014 23:51:15

Havent noticed any stops from these but it does appear to be releasing at random intervals.

ED E · 09-02-2014 12:50pm

And we're back to crap.

ED E · 09-02-2014 1:33pm

Reboot
EDIT: Wrong paste

[Internet connected] IP address: 79.97.XXX.XXX, Sunday, February 09,2014 05:59:24
[Internet connected] IP address: 79.97.XXX.XXX, Thursday, February 06,2014 21:39:28
[Internet connected] IP address: 79.97.XXX.XXX, Wednesday, February 05,2014 00:58:20
[Internet connected] IP address: 79.97.XXX.XXX, Sunday, February 02,2014 14:55:56
[Internet connected] IP address: 79.97.XXX.XXX, Friday, January 31,2014 20:12:07

Alun · 09-02-2014 6:56pm

No idea if it may help your situation but here in Bray I got a software update on my bridged EPC3925 yesterday.

ED E · 09-02-2014 7:00pm

Alun wrote: »

No idea if it may help your situation but here in Bray I got a software update on my bridged EPC3925 yesterday.

Same, we're up to that. Dont know what day it was applied.

Alun · 09-02-2014 7:54pm

ED E wrote: »

Same, we're up to that. Dont know what day it was applied.

Yeah, only noticed it yesterday as I rebooted my modem while doing some other troubleshooting and noted the DS/US lights flashing together, so checked up when it was finished.

ED E · 10-02-2014 3:25pm

UPC: Sarah wrote: »

ED E wrote: »

We had a brief reprieve and now we're back to this...

Hi,

Are you running this test over wifi or ethernet? Can you run a test on speedtest.upc.ie and let us know the result? Can you also confirm whether you are seeing this issue on more than one device?

Thanks,
Sarah

*Sighs...*

YouSavedMyLife · 10-02-2014 10:57pm

Having the same problems at the moment. Every 40-60 seconds the connection speed will just drop dead but i won't lose connection to the net. Not to bad when browsing the net but during an online game or stream its terrible. Started over the last 4 days and seems to happen from about 8pm - 2am. Speed is fine any other time of the day

YouSavedMyLife · 13-02-2014 4:20pm

Don't know if you still have problems with this but i seem to have solved my problem. Ran a few tests to google.com with the same ethernet cable on a laptop on the same network and was getting under 10ms constant Was getting random spikes of 3000ms on the PC...

Turns out the problem was my PC and not UPC or the network. I simply disabled my network adapter then enabled it. For the last 10 minutes straight have been getting under 10ms constant to google.com. Cant say it solved my problem yet, but its looking good so far. Will see how it is tomorrow...

ED E · 24-02-2014 12:08am

This definitely isnt one specific host.

ED E · 02-03-2014 10:22pm

[Internet connected] IP address: 79.97.XXX.XXX, Sunday, March 02,2014 18:50:03

Weird one today. Connection dropped out, I was frustrated but a speed test two minutes later had me scratching my head.

It peaked at 117Mb down, shortly thereafter it was hitting 95Mb. Those tests arent logged as the account wasn't logged in but I've just got some that are.

Appears to be fluctuating a fair bit. Will test a bit more.

ondafly · 04-03-2014 8:52am

not sure if its a similiar issue I'm having, but since the Thomson modem was updated to 1.75 , I get a complete loss of service regularly between the hours of 7pm and 10pm almost nightly. The upstream connection drops completely and the only solution is a reboot of the modem.

ED E · 06-03-2014 12:32am

So much for 120Mb

alexonhisown · 06-03-2014 9:27am

ED E wrote: »

So much for 120Mb

I was getting those speeds occassionaly. Normally we get almost full dl speed on wifi. But sometimes it drops to almost nothing for hours. Rang upc last sat. The girl said there was definitely a problem with the signal. They came out monday. The guy was very thorough. He spent about an hour testing all the lines in the house. He said there is a problem with the cables the builders put in the house about 6 yrs ago. So they are coming back friday to put a new cable into house. He cant understand how we have been getting the good speeds up to now.

ED E · 06-03-2014 11:37am

We've had it checked multiple times in our case, including by a supervisor. The area was upgraded less than two years ago and ours is a brand new drop from the trunk on the main road. All perfect.

ED E · 12-03-2014 10:48am

advertsfox · 12-03-2014 11:05am

@ED E - did you get the latest firmware build pushed to your EPC3925?

Current Software Revision: epc3925-ESIP-12-v302r125572-130412c_upc
Firmware Name: epc3925-ESIP-12-v302r125572-130412c_upc.bin
Firmware Build Time: Apr 12 14:05:19 2013

Alun · 12-03-2014 3:11pm

ED E wrote: »

Without going through over 270 posts, do you have any immediate neighbours with UPC BB, and if so, are they having the same problems?

ED E · 12-03-2014 3:12pm

advertsfox wrote: »

@ED E - did you get the latest firmware build pushed to your EPC3925?

Yep.

ED E · 12-03-2014 3:16pm

Alun wrote: »

Without going through over 270 posts, do you have any immediate neighbours with UPC BB, and if so, are they having the same problems?

We're on a short tap there are very few users. Most on the road are on DSL or none at all (Lots of elderly folk).

When I last checked nobody else was having issues.

ED E · 25-03-2014 12:47am

Seeing pretty crappy performance to WoT EU servers so booted up ping plotter for a little over an hour. Both login.p1.worldoftanks.eu and login.p2.worldoftanks.eu along with eircom.net see 10-30% packet loss on the UPC boundary IP 79.97.209.1

Other than this the connection has been pretty stable though.

Alun · 25-03-2014 10:36am

It's worth bearing in mind that when internet routers start to get really busy one of the things they'll start doing is dropping ICMP echo traffic (i.e. pings), so some packet loss can be expected.

ED E · 25-03-2014 12:33pm

Yeah, I understand that ICMP will be dropped at the first sign of load but as an end user there's not a huge amount you can do to diagnose.

WoT has a packet loss warning which goes red when there's a high level of loss, I was geting that on a minute or two.minute basis. Latency was fluctuating from 45-95.

This may be wargamings own server farm, can't be sure.

kk887 · 25-03-2014 2:09pm

massive packets loss on BF4 with UPC 120mb pack atm...

I have to say... ive suffer with massive packets lost in lots of online gaming

ED E · 30-03-2014 8:57pm

Havent caught it doing this in a while

ED E · 30-03-2014 9:16pm

[Internet connected] IP address: 79.97.209.XXX, Wednesday, March 12,2014 09:50:58
[Internet connected] IP address: 79.97.209.XXX, Thursday, March 13,2014 23:52:27
[Internet connected] IP address: 79.97.209.XXX, Sunday, March 16,2014 14:05:15
[Internet connected] IP address: 79.97.209.XXX, Tuesday, March 18,2014 07:06:54
[Internet connected] IP address: 79.97.209.XXX, Thursday, March 20,2014 18:44:00
[Internet connected] IP address: 79.97.209.XXX, Friday, March 21,2014 02:02:55
[Internet connected] IP address: 79.97.209.XXX, Sunday, March 23,2014 17:12:00
[Internet connected] IP address: 79.97.209.XXX, Monday, March 24,2014 20:08:04
[Internet connected] IP address: 79.97.209.XXX, Thursday, March 27,2014 11:15:14
[Internet connected] IP address: 79.97.209.XXX, Saturday, March 29,2014 03:29:49

ondafly · 30-03-2014 10:06pm

my thomson modem/upc broadband has failed at least 7 times this evening. the modem reboots itself, and then the uplink light doesn't come on. is anyone else having this issue ? or is my modem on its last legs.

ED E · 09-04-2014 3:24pm

ED E · 11-04-2014 4:16pm

Rebooted itself again.

thefinalstage · 11-04-2014 4:56pm

ED E wrote: »

Rebooted itself again.

I have the epc3925 as well and it has rebooted twice over the last 3 days. It appears to still be on the network (as in getting a private ip) but I can't access router or the internet while it's happening.

Weird.

kk887 · 13-04-2014 5:00pm

I am on the 120mb package.

What a lovely Sunday.

Cant even get a stable connection...

Oat23 · 13-04-2014 6:07pm

This has been happening every day for the past week. Anyone know what might be causing it? I did reset my modem last week to get a new IP address but I set it up the exact same way as before (bridged mode).

Speeds randomly drop to this.

After rebooting the modem.

ED E · 13-04-2014 6:29pm

kk887 wrote: »

What a lovely Sunday.

You on wifi? That looks like a different problem.

Oat23 wrote: »

This has been happening every day for the past week. Anyone know what might be causing it? I did reset my modem last week to get a new IP address but I set it up the exact same way as before (bridged mode).

Speeds randomly drop to this.

After rebooting the modem.

Exactly my issue. It gets sent to the void that is the UPC networks team and nothing ever comes back.

Recently its been *mostly* well behaved bar the few posts above.

Hellrazer · 13-04-2014 7:32pm

Im convinced that this issue is contention or congestion.

I never ever get full 200mbps unless its 3.00 am on a Sunday morning

Its supposed to be uncongested but between 6.00pm and say 9.00 pm Im lucky to get 80meg.Sometimes its as low as 20-30.

Makes sense as everyone is coming in from work etc and switching on their pc`s,laptops,tablets etc.

Reboot the modem and its fine for a an hour or so but between these times forget it.

Ive had 3 engineer visits,3 new modems,the cabling to the house changed completely and its still the same.

UPC should give us full speed at all times and stop trying to keep increasing their speeds.

Id prefer a solid 100 meg line that was always 100 meg rather than a 200meg line that's rarely 200meg.

kk887 · 13-04-2014 8:00pm

2 engineer visited my home lately, one said my line inside the wall is damaged and he cant do anything. Once he is gone and everything work fine...for a month and then same thing happen again and this time I got dc every 2-5 mins...twitter upc support regards of the issue and they suggest me to restart the modem as they cant see anything wrong with my network, i didnt bother to as I already restart it 5-6 times before I tweet them. All of sudden after I made a coffee and everything went back to normal...happened again last week and the second engineer told me he cant find any issue and he is saying there is nothing wrong with the cable inside the wall...once he left, everything went back to normal again...until today. Will see about tomorrow before I contact UPC again.

I have been using UPC for almost 4 years now and the service in the past 3 months is kinda unacceptable.

Calibos · 14-04-2014 6:49pm

To re-iterate a reference point.

3 year old new UPC node in Bray near seafront.

Have UPC about 18months.

For the first few weeks we suffered random disconnects, Speed tests rarely exceeded 75mb on our 100mbit connection and speeds dropped even lower between 6pm and midnight. Never to the extent suffered by unfortunate ED E though.

Soon as I bridged my CISCO EPC3925 to an Asus router I haven't suffered a single disconnect and our connection speed is a rock solid 105/10mbit and after the upgrade 123/10mbit 24/7/365.

Whether that helps anyone elses diagnosis,I don't know.

ED E · 14-04-2014 6:58pm

Calibos wrote: »

To re-iterate a reference point.

3 year old new UPC node in Bray near seafront.

Have UPC about 18months.

For the first few weeks we suffered random disconnects, Speed tests rarely exceeded 75mb on our 100mbit connection and speeds dropped even lower between 6pm and midnight. Never to the extent suffered by unfortunate ED E though.

Soon as I bridged my CISCO EPC3925 to an Asus router I haven't suffered a single disconnect and our connection speed is a rock solid 105/10mbit and after the upgrade 123/10mbit 24/7/365.

Whether that helps anyone elses diagnosis,I don't know.

Bridging definitely helps with overall throughput, the 3925 just can't handle any sort of load. Unfortunately it doesn't prevent whatever I'm seeing. I'm sure if we had access to verbose logs we'd see straight away what's going on. Never gonna happen though.

UPC "Drop-outs" of late, going insane

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