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Laptop battery problem, brand new laptop.

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  • 22-12-2012 1:26am
    #1
    Staff Sergeant
    Registered Users Posts: 97 ✭✭


    Hi, I have been given a new laptop as a gift. It's a toshiba Satellite c660d.

    I plugged it in for its first charge for 2 hours, before turning it on for the first time.

    When I turned it on for the first time I did so with the power cable still connected. I hovered over the power icon on the bottom toolbar and it said (0% battery, charging).

    When I disconnected the power cable the laptop shut down immediately.

    I've had it connected to the power supply for the past 3 hours and its still at 0%.

    To me there seems to be a problem with the battery.

    I'd like to know if anyone has had a problem like this with a new laptop, and is anyone familiar with this particular model of laptop?

    I'd really appreciate any replies that may shed some light on this. I'm really not technically minded. I can't really bring it back to the supplier as it was given as a gift and I don't want to go back to the giver with this problem, I've no receipt.

    Best Regards All.


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    #2
    johnner09
    Registered Users Posts: 90 ✭✭johnner09


    have you tried the laptop with the power cable only?, is there a plug symbol beside the battery symbol on the task bar to indicate it is plugged in?
    sounds like the charger could be faulty if you can`t power on with just the power cable. Every laptop/netbook does.


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    #3
    Staff Sergeant
    Registered Users Posts: 97 ✭✭Staff Sergeant


    johnner09 wrote: »
    have you tried the laptop with the power cable only?, is there a plug symbol beside the battery symbol on the task bar to indicate it is plugged in?
    sounds like the charger could be faulty if you can`t power on with just the power cable. Every laptop/netbook does.


    Hi johnner, I've tried that. I've turned it on without the battery, just the cable and it works fine. The task bar shows its plugged in too.

    Gary


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    #4
    johnner09
    Registered Users Posts: 90 ✭✭johnner09


    sometimes this can happen with either a new laptop or one that has been lying up for a long long time. if you can get hold of a good battery to test it`s not your own laptop then you can rule out the charger thats the problem. another option is to leave it a good three to four hours precharging the battery and then your laptop will show it is charging normally after it`s precharge.
    hope this helps , john


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    #5
    ED E
    Registered Users Posts: 36,167 ✭✭✭✭ED E


    Put the battery in a warm place for few hours, then put it in and connect the power supply. Let it trickle charge like this for 6hrs, then try boot.


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    #6
    areyawell
    Banned (with Prison Access) Posts: 1,435 ✭✭✭areyawell


    Sounds like a windows problem.


    Click Start and type device in the search field, then select Device Manager.
    Expand the Batteries category.
    Under the Batteries category, right-click the Microsoft ACPI Compliant Control Method Battery listing, and select Uninstall .
    WARNING: Do not remove the Microsoft AC Adapter driver or any other ACPI compliant driver.
    On the Device Manager taskbar, click Scan for hardware changes.
    Alternately, select Action > Scan for hardware changes.


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