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What's wrong with my connection?
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26-12-2012 7:38pm#1
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Unfortunately the VF 'support' staff are pretty much clueless, speaking from bitter experience.
They will tell you to:
Reset the modem/router (which is fair enough, often sorts most problems for a while)
Move modem/router to the main drop point.
Do tests from their end & then declare that it's an internal fault.
Simple fact is the modem/router they supply is utter rubbish.
I have two of them in a drawer, second one was supplied after week of fighting with them, it worked OK for a while then reverted to default mode - dropping connection every half hour or so, requiring reset.
Eventually went back to using my old modem/router setup (Belkin router & Zyxel modem) with VF settings & have absolutely no problems, steady 6meg 24/7.
As an example, had house full of in-laws & kids yesterday, multiple smartphones, tablets, laptops etc connected with no issues.0 -
Unfortunately the VF 'support' staff are pretty much clueless, speaking from bitter experience.
They will tell you to:
Reset the modem/router (which is fair enough, often sorts most problems for a while)
Move modem/router to the main drop point.
Do tests from their end & then declare that it's an internal fault.
Simple fact is the modem/router they supply is utter rubbish.
I have two of them in a drawer, second one was supplied after week of fighting with them, it worked OK for a while then reverted to default mode - dropping connection every half hour or so, requiring reset.
Eventually went back to using my old modem/router setup (Belkin router & Zyxel modem) with VF settings & have absolutely no problems, steady 6meg 24/7.
As an example, had house full of in-laws & kids yesterday, multiple smartphones, tablets, laptops etc connected with no issues.
Ye I have a bit of experience with their technical support staff, they did indeed instruct us to do each of the things you listed. We had a different router modem/router that we used when we had broadband through UPC and it was fine, never gave us any hassle but we replaced it with the VF one when they gave it to us, we hasn't a clue how bad it was and figured setting up the VF connection on the old router/modem might be complicated.
Just to update you, last night my brother ran a recovery disc that he got with the laptop and the connection worked fine for the rest of the night (about 3 hours or do, the longest the connection had held since getting the laptop) so he is kinda praying that the recovery disc has solved the problem, as am I because I was planning on getting a laptop next week during the sales but if we have such a terrible connection it would be a bit pointless. Do you know if a recovery disc can really sort the whole thing out?
Personally I think it's inevitable that we will end up having to get a new router/modem. Do you know how much a good one that can handle a fair amount of devices would cost?0 -
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UPC use a cable modem/not DSL. You also need to return these modems/routers to UPC after changing if UPC provided them, otherwise they will charge you. If it is just a router you bought yourself set the Vodafone modem into "bridge" mode and connect a lan cable from the modem into the router. (if you can turn off the dhcp server on the vodafone modem/router). If your issue is due to the modem this won't be a viable solution though
Nick
Every day's a school day
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