When "One size" doesn't fit all

jeffontour

Hi, I bought a gift of a hat for someone, but the hat is too small and comes in one size only.

There is nothing wrong with the product other than it does not fit. So I do not have an option of an exchange for a different size as there isn't one.

When I attempted to return it today they offered only a credit note for the store, I explained I didn't want this as nothing else in the store appealed but it fell on deaf ears with the manager,who was pretty poor in his attitude as was the original assistant I spoke with.

So my question is, in the case where no alternative product of similar type can be offered am I entitled to a refund? The manager told me I couldn't just change my mind, but this is not the case, the product is just not suitable for the larger headed recipient!

the groutch

not unless it was specifically advertised as "one size fits all".
if it is labelled as "one size", all that indicates in that it only comes in one size, mainly for the conveniences of saving customers from rooting through them look for different sizes.

stephendevlin

jeffontour wrote: »

Hi, I bought a gift of a hat for someone, but the hat is too small and comes in one size only.

There is nothing wrong with the product other than it does not fit. So I do not have an option of an exchange for a different size as there isn't one.

When I attempted to return it today they offered only a credit note for the store, I explained I didn't want this as nothing else in the store appealed but it fell on deaf ears with the manager,who was pretty poor in his attitude as was the original assistant I spoke with.

So my question is, in the case where no alternative product of similar type can be offered am I entitled to a refund? The manager told me I couldn't just change my mind, but this is not the case, the product is just not suitable for the larger headed recipient!

No you are not entitled to a refund. They only have to take action if there is a fault with the item. Out of courtesy they are giving you an option to purchase something else. You are not entitled to the credit note.

ebbsy

I duuno, buying these kind of products for somebody else is always a risk, shoes as well, as the person receiving the present is not there to try them on.

UglyBolloxFace

jeffontour wrote: »

Hi, I bought a gift of a hat for someone, but the hat is too small and comes in one size only.

There is nothing wrong with the product other than it does not fit. So I do not have an option of an exchange for a different size as there isn't one.

When I attempted to return it today they offered only a credit note for the store, I explained I didn't want this as nothing else in the store appealed but it fell on deaf ears with the manager,who was pretty poor in his attitude as was the original assistant I spoke with.

So my question is, in the case where no alternative product of similar type can be offered am I entitled to a refund? The manager told me I couldn't just change my mind, but this is not the case, the product is just not suitable for the larger headed recipient!

The person obviously has an above-average sized head.

hdowney

UglyBolloxFace wrote: »

The person obviously has an above-average sized head.

I certainly have an above average sized head. I know this, and the people who would buy me gifts also know this. Buying hats can be a bítch so I wouldn't want anyone else trying to buy them for me. I ALWAYS need to try before buy

Procrastastudy

Curious as to why you bought if the sales assistant had a poor attitude. Isn't it AA that define insanity as repeating the same mistake and expecting different results?

the_syco

jeffontour wrote: »

The manager told me I couldn't just change my mind, but this is not the case, the product is just not suitable for the larger headed recipient!

Did you explain to the manager that was defective, as the one-size-fit-all didn't fit the persons head?

Procrastastudy wrote: »

Isn't it AA that define insanity as repeating the same mistake and expecting different results?

Actually, it was Albert Einstein.

Shinaynay

are we to presume you have a valid receipt?

stephendevlin

the_syco wrote: »

one-size-fit-all
.

That hasnt been confirmed yet. OP states that the product was "one size"

stephendevlin

Shinaynay wrote: »

are we to presume you have a valid receipt?

Receipt or not if it states "one size" they are completely within their rights to refuse point blank to even entertain. Most shops do offer to change it for something else or offer a credit note but the customer is by no means entitled to it.

If the op states that the product did say "one size fits all" then there may be a case but if not (which I believe to be the case) then the above is correct.

juan.kerr

UglyBolloxFace wrote: »

The person obviously has an above-average sized head.

Very politely put.

Shinaynay

stephendevlin wrote: »

Receipt or not if it states "one size" they are completely within their rights to refuse point blank to even entertain. Most shops do offer to change it for something else or offer a credit note but the customer is by no means entitled to it.

If the op states that the product did say "one size fits all" then there may be a case but if not (which I believe to be the case) then the above is correct.

why dont you take the store credit and give it to the person?
if yi have a valid receipt you shouldve bedn.able to get a refund

Oryx

Shinaynay wrote: »

if yi have a valid receipt you shouldve bedn.able to get a refund

Refunds for non faulty goods are a courtesy, not a right.

jeffontour

I have a valid receipt. Thanks to those with useful input, I will check if it says merely "one size" or otherwise and decide where I go from there.