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Cancellation Charge

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  • 27-12-2012 10:55pm
    #1
    galwayjohn89
    Closed Accounts Posts: 1,930 ✭✭✭


    I have been a Eircom Customer for a few years now but due to poor line quality the Internet I was getting was useless. I decided to move to Imagine as Eircom Customer Service wasn't willing to put in a new phone line for me. I asked how to move and would I need to give notice and was told no, Imagine would take care of everything.

    I know got my final bill from Eircom which includes 2 charges in lieu of one months notice to cease service. One at €20.96 and one at €20.65.

    How do I get the €41.61 credited to the invoice as I was told there was nothing I had to do.

    Thanks


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    #2
    galwayjohn89
    Closed Accounts Posts: 1,930 ✭✭✭galwayjohn89


    I just rang up 1901 there and finally got through to an agent who said that I would have to pay the charge. Could one of the reps help me out please as I am not willing to pay a charge when I specifically rang up to see if there was a charge and I was told there was none.


  • Options
    #3
    eircom: Linda
    Closed Accounts Posts: 171 ✭✭eircom: Linda


    Vuzuggu wrote: »
    I just rang up 1901 there and finally got through to an agent who said that I would have to pay the charge. Could one of the reps help me out please as I am not willing to pay a charge when I specifically rang up to see if there was a charge and I was told there was none.


    Hi Vuzuggu

    If you would like to PM me your eircom account number I will investigate this for you?

    Regards
    Linda


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