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UPC box upgrade

  • 01-01-2013 7:57pm
    #1
    dmcg90
    Registered Users, Registered Users 2 Posts: 2,778 ✭✭✭


    I was wondering if UPC offer this feature?

    We have a knackered old NTL box that resets itself if you change the channel too quickly, its generally on its last legs. We can't record or access On Demand features either.

    Is there any way UPC can upgrade our box to a new one?


Comments

  • #2
    JamBur
    Registered Users, Registered Users 2 Posts: 871 ✭✭✭JamBur


    As far as I'm aware, UPC always owns the box, unlike Sky where the customer owns the box. Surely this means that they are obliged to replace it for you.


  • #3
    icdg
    Moderators, Technology & Internet Moderators Posts: 11,878 Mod ✭✭✭✭icdg


    Depends on what your looking for.

    If there's actually a fault with the box UPC might replace it free of charge, you'd have to ask them though.

    If you simply want to swap a perfectly functional NTL box for a UPC one (which will give you On Demand) they'll replace it but you'll have to pay the self-install charge of €45.

    If you want to replace it for a PVR (i.e. a box that records), not only will you have to pay the self-install charge AND pay an extra €3.75 per month on top of your existing package.

    I should also point out that if you're having problems changing the channel...UPC boxes suffer from an annoying "feature" whereby if you change the channel too slowly you end up on channel 100 (Info TV). Seems to be a deliberate part of the software and its really annoying.


  • #4
    Wils110
    Closed Accounts Posts: 548 ✭✭✭Wils110


    Ring em and say your leaving them


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