INTERNET CONNECTION PROBLEM

Espoo

Hi folks
We have a wireless vodafone modem connected to the landline
We work a pc and laptop off it. Access to net from laptop is intermittent.
Seems to have a mind of its own and works when it feels like it!
We use windows vista on the laptop. Browser is google chrome.
Windows xp is used on pc with mozilla firefox or google chrome

For laptop Under network and sharing center the following shows:

Access: Limited connectivity
Connection: Wireless network connection signal strength excellent
A little triangle with an exclamation mark shows when net doesent work.
Sorry if the info above is not enough to diagnose the problem but I'm
not the best with computers.

Any possible suggestions to solve the problem would be much appreciated.
I've tried turning of/on modem

Cheers

PeterHughes

Just to clarify - there is no problem from the PC which is connect by a cable to the Vodafone modem. The only problem is with the laptop wireless connecting to the internet.

Couple of things to investigate

Can you connect to the internet wirelessly with another device (laptop or smart phone) and does the same issue arise.

Is there any significant cause of interference (e.g. large number of wireless hot spots in the area i.e. more than 15 or any other major electrical interference)

Have you contacted Vodafone support to investigate or to see if you can get an new Vodafone modem? Have make and model number of the box ready if you do.

Hope this helps a bit

yoyo

PeterHughes wrote: »

Just to clarify - there is no problem from the PC which is connect by a cable to the Vodafone modem. The only problem is with the laptop wireless connecting to the internet.

Couple of things to investigate

Can you connect to the internet wirelessly with another device (laptop or smart phone) and does the same issue arise.

Is there any significant cause of interference (e.g. large number of wireless hot spots in the area i.e. more than 15 or any other major electrical interference)

Have you contacted Vodafone support to investigate or to see if you can get an new Vodafone modem? Have make and model number of the box ready if you do.

Hope this helps a bit

Have you tried a driver update for your wifi drivers? Let us know the modem number and we can advise. Is Vista kept up to date with Windows update? Vista had some WPA issues that caused weird problems, make sure Vista is on Service Pack 2 and is up to date

Nick

Espoo

Thanks Peter
Your correct in saying that there is no problem with the pc connection.
But this is also a wireless connection and not connected by cable.
Is there any need to connect it by cable?
Herself has a smart phone that works fine off this modem.
We live in the country so I dont think there would be too much intereference
There are 3 houses that are about 100 meters from us.
I did say it to vodafone. They are not too sure. I suppose once the modem
works they dont need to worry too much after that.
We did have an o2 modem working off this laptop a while back. There wouldnt be a problem with something left installed after using this o2 modem?

Many thanks

Espoo

yoyo wrote: »

Have you tried a driver update for your wifi drivers? Let us know the modem number and we can advise. Is Vista kept up to date with Windows update? Vista had some WPA issues that caused weird problems, make sure Vista is on Service Pack 2 and is up to date

Nick

Yoyo
Thanks for your input. I got your message as I was responding to Peter.
Model is HG 556a (Home Gateway). Not sure if windows is kept up to date.
I will check with the missus when She gets home.
How would I check if Vista is on sevice pack 2?

Kind Regards

yoyo

Hi Espoo,

Meant the laptop model # sorry . Make sure vista is up to date also, I reckon this may be the issue. you can check if Vista is on SP2 by going to start>Rick Click Computer>Properties, it will say Service Pack 1 or Service Pack 2 under the Vista version, if you don't have either you are not on any service pack!

Nick

Espoo

yoyo wrote: »

Hi Espoo,

Meant the laptop model # sorry . Make sure vista is up to date also, I reckon this may be the issue. you can check if Vista is on SP2 by going to start>Rick Click Computer>Properties, it will say Service Pack 1 or Service Pack 2 under the Vista version, if you don't have either you are not on any service pack!

Nick

Thanks Nick
We are getting places now. Its on service pack 1. Is it difficult to upgrade?
Laptop is a Toshiba. Model no. PSU42E-005003KS

Cheers

yoyo

Espoo wrote: »

Thanks Nick
We are getting places now. Its on service pack 1. Is it difficult to upgrade?
Laptop is a Toshiba. Model no. PSU42E-005003KS

Cheers

Please check this Microsoft guide on how to check and locate new updates for Vista. To check for a new Wlan driver, check this page out

Nick

Espoo

yoyo wrote: »

Please check this Microsoft guide on how to check and locate new updates for Vista. To check for a new Wlan driver, check this page out

Nick

Nic
Thanks for that.
It is currently updating. I will let you know how it goes

Espoo

yoyo wrote: »

Please check this Microsoft guide on how to check and locate new updates for Vista. To check for a new Wlan driver, check this page out

Nick

Nick
I updated the windows, by changing that setting to automatically updating. Now I need to upgrade to service pack 2
there are 2 options: a) 32 bit 2008 version and b)64 bit 2008 version.
How do I check whether this machine is 32 or 64 bit? The answer is probably
staring at me. Does it tell me in device manager or on start up?

Cheers

Espoo

Just found out She's a 32 bit. So should I go ahead install the 2008 service pack 2?

thks

yoyo

Espoo wrote: »

Just found out She's a 32 bit. So should I go ahead install the 2008 service pack 2?

thks

This would be the SP2 for you. May take a while to complete the install

Nick

Espoo

yoyo wrote: »

This would be the SP2 for you. May take a while to complete the install

Nick

nice one, thks. Will keep you updated

Espoo

yoyo wrote: »

This would be the SP2 for you. May take a while to complete the install

Nick

Updated to Service pack 2 ok. But still getting the odd break up with reception.
Might not be as bad as before. Might need to do something with the wlan? In the device manager under network adapters I have 3 as follows

Marvell yukon......
Microsoft Isatap......
Realtek RTL 8187B wireless......

Seems to be a problem with middle one as it has yellow exclamation mark beside it. But isn't the 3rd one the one that looks after the wireless internet?
Properties says this 3rd one is working ok. Again any advice appreciated

Rgds

yoyo

Espoo wrote: »

Updated to Service pack 2 ok. But still getting the odd break up with reception.
Might not be as bad as before. Might need to do something with the wlan? In the device manager under network adapters I have 3 as follows

Marvell yukon......
Microsoft Isatap......
Realtek RTL 8187B wireless......

Seems to be a problem with middle one as it has yellow exclamation mark beside it. But isn't the 3rd one the one that looks after the wireless internet?
Properties says this 3rd one is working ok. Again any advice appreciated

Rgds

The middle one is nothing to do with the wifi connection. I would try updating the drivers to the ones here (your ones are bottom of the page) and see if things improve. This issue could also be caused by the router (WPA Re-Auth times too short etc.). Look in the vodafone modem for re-authentication time under wireless settings, and set it to the max you can

Nick

Espoo

yoyo wrote: »

The middle one is nothing to do with the wifi connection. I would try updating the drivers to the ones here (your ones are bottom of the page) and see if things improve. This issue could also be caused by the router (WPA Re-Auth times too short etc.). Look in the vodafone modem for re-authentication time under wireless settings, and set it to the max you can

Nick

Thanks Nick
I have installed realtek wireless lan driver and utility. There were a few different setup icons when i opened the downloaded zip file but think i got the right one.
We'll see how it goes. I'm trying to find the vodafone modem for re auth time but don't see it. There is no vodafone icon on the laptop like usually there would be. I've also tried to find something on re auth times in control panel?

cheers

yoyo

Espoo wrote: »

Thanks Nick
I have installed realtek wireless lan driver and utility. There were a few different setup icons when i opened the downloaded zip file but think i got the right one.
We'll see how it goes. I'm trying to find the vodafone modem for re auth time but don't see it. There is no vodafone icon on the laptop like usually there would be. I've also tried to find something on re auth times in control panel?

cheers

See here for how to access your modems config. You won't find these settings in the control panel, they are specific modem related ones

Nick

Espoo

yoyo wrote: »

See here for how to access your modems config. You won't find these settings in the control panel, they are specific modem related ones

Nick

Seems to be working ok now after installing the driver. May or may not need to look at the re auth times. Too early to say yet. Really appreciate all your help.

yoyo

Espoo wrote: »

Seems to be working ok now after installing the driver. May or may not need to look at the re auth times. Too early to say yet. Really appreciate all your help.

Yeah it could well have been the driver, glad it helped

Nick